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I wanted to withdraw but they told me that I had a duplicate account and denied my withdrawal of bet 1000. I asked for at least my deposit to be returned but they refused.

Исках да тегля но ми казаха че съм имал дублиран акаунт и ми отказаха теглене bet 1000 поисках да ми върнат поне депозита неискаха

Hello Bertita,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 0xbet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? Can you please confirm whether you have multiple accounts or not? When was the last time you spoke to the casino and what was it about? Did they provide any evidence of account multiplicity?

Looking forward to your answer.

Regards,

Nick

Dear Bertita,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

The complaint was reopened based on the player's request.

Dear Bertita,

Can you please forward the communication between you and the casino to nikolas.b@casino.guru?

Dear Bertita,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now rejected again as the player failed to respond.