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Casino Complaint Against 10CRIC – Refund Not Processed

Casino Name: 10CRIC

Issue: Refund of ₹500 not processed despite multiple follow-ups

Username/Email: [hidden by Casino Guru]

Date of Issue: 12/03/2025

Amount Involved: ₹500

Complaint Details:

I am filing this complaint against 10CRIC due to their failure to process my refund of ₹500, despite multiple follow-ups over several weeks.

On 12/03/2025, I made a deposit of ₹500 to my 10CRIC account, but the transaction was unsuccessful. The same day, I received an email from 10CRIC confirming that the deposit failed and that I would receive a refund within 10 business days (by 24/03/2025).

However, to this day, I have not received my refund. I have reached out to their support team multiple times and have provided my original, unedited bank statement covering the transaction period, directly received from my bank. Despite this, they keep rejecting my statement without providing any valid explanation as to what is missing or incorrect. Instead of resolving the issue, they continue sending generic responses, delaying the refund indefinitely.

I have asked them to clearly state whether they intend to refund my money or not, but they refuse to give a direct answer. This kind of behavior suggests deliberate delay tactics and raises concerns about their fairness towards customers.

Supporting Evidence:

Email confirmations from 10CRIC regarding the failed deposit and refund promise.

My bank statement proving that no refund was received.

Multiple email conversations where they refuse to provide a clear reason for rejecting my document.

Requested Resolution:

I demand that 10CRIC immediately process my refund of ₹500 as per their original promise. If they believe my bank statement is insufficient, they must clearly state what additional details are required instead of sending vague responses. If they refuse to refund, I request Casino Guru to take action and warn other players about these unfair practices.

10CRIC’s failure to honor refunds affects their credibility, and I hope this complaint helps resolve my issue while also warning others about their unreliable service.

Looking forward to a fair resolution.

Best Regards,

Vinayak

Dear vinayindia,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding the refund from 10CRIC.

To better understand your situation and assist you effectively, could you please clarify the following details:

• Could you please forward me the bank statement you sent to the casino? My email address is veronika.f@casino.guru
• Have you passed the full KYC verification?
• Have you made any successful deposits into this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Subject: Re: Complaint Against 10CRIC – Additional Details

Dear Veronika,

Thank you for looking into my complaint. I appreciate your assistance in resolving this matter. Below are my responses to your questions:

1️⃣ Bank Statement – I have attached the same bank statement that I submitted to 10CRIC. It includes:

UTR Number: 507167656842

Amount: ₹500

Date: 12/03/2025

Time: 12:29 AM

My account number and relevant transaction details

2️⃣ KYC Verification – Yes, I have successfully completed the full KYC verification with 10CRIC.

3️⃣ Previous Deposits – Yes, I have successfully made deposits into 10CRIC before without any issues. My account has been active on 10CRIC since 2020, and I have never faced such a problem before.

Despite 10CRIC previously confirming that they received my deposit and agreeing to process a refund by 24/03/2025, they are now falsely claiming that they never received the transaction and even accusing me of submitting an "edited" bank statement. This is clearly an unfair delay tactic.

I appreciate any assistance you can provide in resolving this matter. Please let me know if you need any further details.

I have sent you bank statement and payment screenshot.

Best regards,

Vinayak

Have you contacted your payment provider to check the status of the failed transaction? If your deposit has never been credited to your casino account, the best thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

Dear vinayindia,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have already contacted my bank, but the refund amount is not added.

First of please note that 10cric team already agreed that they recived my fund i those account and they will refund within 15 days but still my money is not refunded.

Thank you very much, vinayindia, for providing all the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear vinayindia,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the 10Cric Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear 10Cric Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

Dear vinayindia and Romi,

Thank you for inviting us to partake in this conversation.

We regret to inform you that the customer (vinayindia) has provided us with manipulated proof of payments (bank statements and screenshots) and based on these documents, the transaction could not be located.

Regardless of the submitted documents, we have conducted multiple verifications directly with the banks involved. Each time, it was confirmed that no such transaction has been received on our end.

We remain available should you require any further clarifications.

Kind regards,

10CRIC

Thank you, 10CRIC, for clarifying the situation.

Could you provide some screenshots of what you say as proof to my email address, romana.r@casino.guru, please, so we can check the situation?

Thank you in advance.

Respectfully,

Romi

Thank you, 10Cric Casino, for providing evidence.

Dear vinayindia,

Unfortunately, due to the aforementioned facts, we have to reject your complaint now as "unjustified" in our system.

Next time when you contact us, please stick to the rules and be honest and truthful so we can offer our help.

Thank you all for your cooperation.

Kind regards,

Romi