Dragi Casino Guru timu,
Imao sam generalno pozitivno iskustvo igranja sa kazinom i klađenjem na sport na njihovoj veb stranici. Međutim, trenutno imam problema sa kašnjenjem na koje bih želeo da vam skrenem pažnju.
Prvo, čekam da se moje povlačenje obradi već 6 dana. Iako razumem da 6 dana ne mora nužno da garantuje značajnu zabrinutost, smatrao sam da je najbolje da otvorim ovu žalbu kako bih se uverio da će iznos na kraju biti plaćen.
Drugo, pojavio se poseban problem u vezi sa mojim depozitom pre 10 dana koristeći kriptovalute. Još uvek nije uplaćeno na moj račun. Odmah sam se obratio ćaskanju uživo na dan depozita i oni su me obavestili da je slučaj eskalirao nadležnom odeljenju. Iako je podrška za ćaskanje uživo dosledno odgovarala i bila od pomoći, njihov ponovljeni odgovor je bio da se i moje povlačenje i razlika u depozitu još uvek obrađuju.
Za vašu referencu, kazino je primio sve moje KIC dokumente na dan kada sam zatražio povlačenje, a to je bio 7. septembar.
Spreman sam da pružim bilo koji neophodan dokaz ako je potrebno. Zadržao sam snimke ekrana svih mojih depozita, istorije opklada, e-pošte, ćaskanja uživo, itd.
U zaključku, želeo bih da unapred izrazim svoju zahvalnost Casino Guru-u na njihovoj pomoći i 1Bet Casino-u, u nadi da će se brzo pozabaviti i rešiti ove stvari.
Dear Casino Guru Team,
I've had a generally positive gameplay experience with the casino and placing sports bets on their website. However, I am currently experiencing some delay issues which I'd like to bring to your attention.
Firstly, I've been waiting for my withdrawal to be processed for 6 days now. While I understand that 6 days may not necessarily warrant significant concern, I felt it best to open this complaint to ensure that the amount will be eventually paid.
Secondly, a separate issue has arisen concerning my deposit made 10 days ago using cryptocurrencies. It has not yet been credited to my account. I promptly reached out to the live chat on the day of the deposit, and they informed me that the case had been escalated to the relevant department. Although the live chat support has been consistently responsive and helpful, their repeated response has been that both my withdrawal and the deposit discrepancy are still being processed.
For your reference, the casino received all my KYC documents on the day I requested my withdrawal, which was the 7th of September.
I am more than willing to provide any necessary proof if required. I have retained screenshots of all my deposits, bet history, emails, live chats, etc.
In conclusion, I would like to express my gratitude in advance to Casino Guru for their assistance and to 1Bet Casino, hoping they will address and resolve these matters promptly.
Automatski prevedeno: