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15 JULY I WITHDRAW MY MONEY BUT MONEY NOT RECEIVED MY CCOUNT. I CONTACT HELP LINE NUMBER SHE SUGGEST ME KYC DOCMANT SENT MAIL I SAND MY DOCOMANT BUT SHE TOLD ME 14 DAYS A LETTER WILL BE SENT TO YOU BASED ON THE RESULTS OF CHECKING YOUR GAME ACCOUNT .. BUT LETTER 5 DAYS SHE NOT REPLY MY EMAIL....PLZ HELP ME

Dear doj9yy,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear doj9yy,

Have you received your withdrawal from the casino yet?

Not received any reply plz help 😭 .I need money urgently

Thank you for your reply, doj9yy. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please advise if you received confirmation of successful verification?
• Did you accumulate your winnings with or without an active bonus?

Thank you.

1. IS A FRIST WITHDRAWALS

2.NO confirmation of successful verification

3.I DEPOSIT 80000 INR WITHDRAWALS 81500 INR without an active bonus

PLZ REFIND MY DEPOSIT AMOUNT

Thank you for your reply, doj9yy. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Also, have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

PLZ REFINND MY DEOOSITS PLZ SIR

Today my account is block 1 win is a big scam plz help me sir

Could you please advise which games you focused on - slots, live casino, sports betting, etc.?

Did you receive any explanation from the casino regarding the closed account? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. 

Slots

Have you tried contacting the casino regarding the closed account? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. 

Dear doj9yy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.