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I have been waiting for the confirmation of the withdrawal for 72 hours and no one can give me an answer

Sono da 72h che aspetto la conferma del prelievo e nessuno riesce a darmi una risposta

Dear Fabio,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your reply.

Best regards,

Petronela

How do you do the KYC verification?

Come si fa a fare la verifica KYC?

Please contact the casino directly and find out which exact documents are required for the account verification and where they need to be sent or uploaded. Keep me informed about any further developments. Thank you very much in advance.

Dear Fabio,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.