Dragi Kiran,
Nažalost, budući da nismo dobili nikakav odgovor od kasina, ne mogu nastaviti rješavati vašu žalbu i primoran sam je zatvoriti kao 'neriješenu'.
Žao mi je što nisam mogao biti od veće pomoći, ali zatvaranje ove žalbe kao neriješene barem će negativno utjecati na rejting kazina, a drugi igrači mogu pročitati o vašem iskustvu u našem pregledu.
U svakom slučaju, mogu vas uvjeriti da vrijeme koje ste uložili u ovu temu neće biti uzalud potrošeno jer prije podnošenja službene žalbe Upravi za licenciranje morate kontaktirati nezavisnog pregovarača, što ste i učinili. Toplo predlažem da se obratite Upravi za licenciranje kazina (Curacao Antillephone).
Javite mi ako se odlučite za ovaj put i/ili je potrebna naša pomoć. Moja adresa e-pošte je andrej.p@casino.guru .
Kockarnica može ponovo otvoriti ovu žalbu u bilo kojem trenutku.
Dear Kiran,
Unfortunately, as we have not received any response from the casino, I cannot continue resolving your complaint and I’m forced to close it as ‘unresolved’.
I’m sorry I couldn't be of more help, but closing this complaint as unresolved will at least negatively influence the casino's rating and other players can read about your experience in our review.
Anyhow, I can assure you that the time you’ve invested in this thread won’t be wasted as before filing an official complaint with the Licensing Authority, you need to reach out to an independent negotiator, which you did. I strongly suggest contacting the casino’s Licensing Authority (Curacao Antillephone).
Please let me know if you decide to go this route and/or our assistance is needed. My e-mail address is andrej.p@casino.guru.
The casino can reopen this complaint anytime.
Automatski prevedeno:
Molimo vas da isključite AdBlock