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Hi, I have been trying to withdraw the € 200 amount won from my gaming account for a week but I am promptly rejected and returned to the gaming account, is it possible to withdraw?

Salve è da una settimana che sto cercando di prelevare dal mio conto gioco la cifra vinta di 200€ ma prontamente mi viene rigettata è rimessa al conto gioco, è possibile prelevare ?

Dear Luigi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Good afternoon, thank you for reading my message.

Answering the questions in order

I have never been able to withdraw also because the game account has only been active for a short time.

the NYC verification I honestly do not know what it is, and the winnings I have accumulated with the active bonus balance even if it has not been deducted. thanks I await news

Buon pomeriggio , grazie per aver letto il mio messaggio .

Rispondendo in ordine alle domande

Non sono mai riuscito a prelevare anche perché il conto gioco è attivo da poco.

la verifica NYC sinceramente non saprei cosa sia , e le vincite le ho accumulate con il saldo bonus attivo anche se non mi è stato scalato .grazie attendo notizie

Hello!

Thanks for your feedback!

Your withdrawal was canceled by the bank, there is no problem on our part. We connect as many payment systems as possible so that users do not have difficulties with the withdrawal.

If the withdrawal is rejected, the money will be returned to your account, and you can withdraw it again. We do not restrict users in any way. We recommend that you try to withdraw funds again.

Sincerely, 1win team.

Здравствуйте!

Спасибо за Ваш отзыв!

Ваш вывод был отменен банком, с нашей стороны проблем нет. Мы подключаем как можно больше платежных систем, чтобы у пользователей не возникало трудностей с выводом.

Если вывод отклонили, деньги вернутся на счёт вашего аккаунта, и вы сможете вывести их повторно. Мы ни в коем случае не ограничиваем пользователей. Рекомендуем Вам повторить попытку вывода денежных средств.

С Уважением, команда 1win.

Hello everyone,

Thank you 1win team for your assistance and clarification.

Luigi, have you tried requesting the withdrawal again? Maybe choosing a different payment method could help, if there is any other available to you.

Hello, I have tried with various other cards but I don't have bitcoin so what should I do?

Buongiorno , ho provato con varie altre carte ma non ho bitcoin quindi come potrei fare?

Thank you very much Luigi for your cooperation. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Luigi,

I have reviewed your case and will do my best to help you.

Can I ask you to please confirm all of the payment methods that are available to you for withdrawal, and which of those you have tried?

Kind regards,

Adam

Hi Adam, I confirm that I have tried with different cards to believe you on the Mastercard and Visa circuits, that is the same ones that allowed me to load the funds on the gaming site, so I don't explain how these do not even make me withdraw, thanks I await reply

Ciao Adamo, confermo di avere provato con diverse carte di crederti sui circuiti Mastercard e Visa , ovvero gli stessi che mi hanno permesso di caricare i fondi sul sito di gioco , quindi non mi spiego come questi non mi facciano anche prelevare , grazie attendo risposta

Hello Luigi,

Thank you for the additional information. Are there any other withdrawal options available other than bitcoin? For example an e-wallet or similar?

Hello, there is an electronic wallet (Perfect money) but I don't have an account registered with this one.

Buongiorno , si c è un portafoglio elettronico ( Perfect money ) però non ho account registrato con questo .

Hello Luigi,

I would suggest trying once more to withdraw with a card that you have used to make a deposit, as the casino has suggested. If it doesn't work, it may be the only option to try an e-wallet.

Kind regards,

Adam

Hello good morning after several attempts I was able to transfer the money through bitcoins and then via electronic wallet back to my account what VISA, it was an odyssey but at

finally I WON 😏, thanks again for

the

support and have a nice day.

Ciao buongiorno dopo svariati tentativi sono riuscito a trasferire i soldi attraverso i bitcoin e successivamente tramite portafoglio elettronico di nuovo sul mio conto cosa VISA, è stata un odissea ma alla

fine ho VINTO IO 😏, grazie ancora per

il

supporto e buona giornata .

Dear Luigi,

I'm glad to hear that your issue has been resolved and you have managed to successfully make a withdrawal. I will now mark the complaint as 'resolved' in our system.

Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Adam