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I'm struggling since 15 days for change my new email,

E-mail change ticket number - 256980

1win support team not helping,

I'm trying to change my new email,

But there support team not helping to change email,

I'm waiting since 28/05/2024 to change email,

1. gaming id - 7720***

2. Name - Mu***

3. Mobile number - 9805****

4. Current balance - 5.35 ₹

5. Details of deposit on the account (card or wallet number) - Sender's Detail : Mun*** K***

Google Pay

(munis­hj****@­okaxis)

6.The amount of the last deposit made and an electronic receipt of the successful deposit; - 40,000 INR on date 28/05/2024

7. The old email address - munish­****@g­mai­l.com

8. New email address - leg***l@gmail.com

Please 1win change my new email - ****@gmail.com to my account ID- 77201687

Old email - *****@gmail.com

New email - *****@gmail.com

I'm sent everything on live chat ,

Kindly 1win change my new email,

Thanks and regards

Hello Mohit321,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Why do you want to change your e-mail address? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

* yes my account is already verified,

* My current registered email id is deactivated by Google, so i need to change my new email, because without email I can't withdraw money,

* Dear team I'm daily contacting but they always give your request is under processing,

* I'm playing in Casino game's in 1win.

Kindly please help me invite 1win support representative to help me ,



Thank you Mohit321 for all the information provided. I will now forward your complaint to my colleague Kubo (jakub.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Mohit321,

My name is Kubo and from now on, I will be taking care of your complaint. Meanwhile, if there are any updates regarding your complaint, please let me know.

I would like to invite 1win Casino’s representatives to join this discussion in order to resolve this issue.

Dear 1win Casino,

There may be specific circumstances under which a player's email address cannot be changed, despite his compliance with the Terms and Conditions. However, if the player adheres to all relevant guidelines and policies, there should generally be no issue in updating the email address in your database, correct?

Thank you in advance for your attention to this matter.

Best Regards,

Kubo

Thank you for understanding my problem,

Good afternoon

Please complete verification to confirm your identity by contacting our company's mailing address - this is a standard procedure. After successful verification, you will definitely receive an official response by email and will again be able to withdraw funds without any problems. Until then, withdrawals from the account are limited in accordance with clause 11.3. Rules for using the site, section "General Terms and Conditions".

Please wait for a response from our company's postal address.

Best regards, 1win team.

Добрый день!

Пожалуйста, пройдите верификацию для подтверждения личности, обратившись на почтовый адрес нашей компании — это стандартная процедура. После успешной проверки Вы обязательно получите официальный ответ на почту и снова сможете без проблем выводить средства. До тех пор вывод со счёта ограничен в соответствии с п.11.3. Правил использования сайта, раздела «Общие положения и условия».

Ожидайте, пожалуйста, ответ с почтового адреса нашей компании.

С уважением, команда 1win.

Dear 1win team I'm already sent documents,

Dear 1win team i want to update my New email id, please update my New email,

E-mail change ticket number - 256980

My new email - *****@gmail.com

Please update my New email id.

Dear Mohit321,

Do you have any updates regarding this case? Have your documents been accepted by the casino, and has your email address been updated?

Hello guys documents already submitted 30 days ago,

Please help me,

1win support still not updated my new email.

Dear 1win Casino,

Have the player's documents been accepted, and has his email address been updated? Are there any other obstacles preventing the fulfillment of the player's request?

Good afternoon

Mohit321 Unfortunately, we did not receive all the information from you to complete verification on the site. Please contact by email security@1win.xyz .

Best regards, 1win team.

Добрый день!

Mohit321 к сожалению, мы не получили от Вас всю информацию для прохождения верификации на сайте. Обратитесь, пожалуйста, на электронный адрес security@1win.xyz.

С уважением, команда 1win.

Please tell me what is the all documents ,

Can I send here my documents

Dear 1win Casino,

Could you please provide the complete list of documents needed to pass the player's verification process and specify which documents are missing?

Thank you in advance!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Good afternoon

We have sent an email with the information we will need to verify your account.

Mohit321 please check your email.

Best regards, 1win team.

Добрый день!

Мы отправили письмо на электронный адрес с информацией, которая понадобится нам для верификации аккаунта.

Mohit321 проверьте, пожалуйста, электронную почту.

С уважением, команда 1win.

Dear Mohit321,

Have you received all the information required to complete the verification process?

Yes sir

Dear 1win Casino,

Are there any updates on this case? Have the player’s documents been properly submitted, and has the email address been updated? This complaint has been open for quite some time, especially given the straightforward nature of the issue...

Good afternoon

Sorry, the user did not provide anything.

Best regards, 1win team.

Добрый день!

К сожалению, пользователь ничего не предоставил.

С уважением, команда 1win.

I want to close my complaint,

1win is froud,

If anyone win they never return money

Dear 1win Casino,

Thank you for the information.

Dear Mohit321,

Firstly, please understand that the casino's requirement to submit verification documents is a standard procedure and should not be considered fraudulent under any circumstances. You have lodged this complaint on our site due to difficulties with changing your email. The casino requested the necessary documents, which you claimed to have provided. However, this was not the case.

If you are experiencing issues with withdrawing your winnings, please submit a new complaint. However, I strongly recommend that you complete the casino's verification process first.

I am rejecting this complaint due to your explicit request and your failure to comply with the standard requirements.

Best Regards,

Kubo