Hvala vam na pojašnjenju, 1vin Casino tim.
Da li sam dobro razumeo da je sporni nalog podnosioca žalbe uspešno zatvoren, ali nije moguće otvoriti novi nalog na drugom 1vin domenu? Šta korisnik treba da uradi ako želi da nastavi da igra na 1vin ili sa drugom valutom?
Ili, da li kazino polaže pravo na odbijanje otvaranja novog naloga za igrača (ili igrače)? (Prihvatili bismo takvu odluku ako na spornom računu nema preostalog stanja ili ako je u potpunosti isplaćen – nijedna pravila nisu prekršena...)
Da li je uopšte moguće ponovo registrovati kazino nalog na drugom domenu bez korišćenja VPN-a (zabranjeno) ako je igrač iz Meksika? Da budem iskren, ni ja ne razumem u potpunosti njegov zahtev.
Ako je dozvoljeno, da li postoje neki drugi razlozi da mu se ne dozvoli ponovna registracija na drugom domenu? Ako jeste, koji su razlozi?
Da li je bilo preostalih sredstava na kazino računu podnosioca žalbe? Ako jeste, šta se desilo sa tim?
Thank you for the clarification, 1win Casino Team.
Do I understand correctly that the complainant's disputed account was successfully closed, but it is not possible to open a new account on another 1win domain? What should the user do if he would like to continue playing at 1win or with a different currency?
Or, does the casino assert a claim to its right to refuse to open a new account for the player (or players)? (We would accept such a decision if there was no remaining balance on the disputed account or if it was fully paid out - no rules breached...)
Is it even possible to re-register a casino account on another domain without using a VPN (prohibited) if the player is from Mexico? To be honest, I do not understand his request completely either.
If it is allowed, are there any other reasons for not allowing him to re-register on another domain? If so, what reasons?
Was there any remaining balance on the complainant's casino account? If yes, what happened with it?
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