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I've been experiencing a delay of over 96 hours with my email change request

Tengo una demora de mas de 96hs con mi solicitud de cambio de email

Dear tjm19922020,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise why you need to update your registered email address?
• Was your account successfully verified already and were your winnings accumulated with or without an active bonus?

If there’s any relevant communication between you and the casino, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

To withdraw from my account, they ask for confirmation via email through a code, which is tomas_9275@hotmail.com , which I used to verify my account.

That email worked for 3 days, then, seeing that I did not receive the code at the time of withdrawal, I contacted the casino, which asked me to manage an email change because emails with a hotmail domain do not work.

I gave them a lot of information and they told me that it would be ready in 24 hours. More than 96 hours have passed. I have contacted the casino and they tell me to wait.

Do not use bonus.

Para retirar de mi cuenta, piden confirmacion via mail a travez de un codigo, que es tomas_9275@hotmail.com , el cual use para verificar mi cuenta.

Ese mail funciono por 3 dias, luego , al ver que no me llegaba tsl codigo al momento de retirar , me pongo en contacto con el casino , el cual me pide que gestione un cambio de email por que los mails con dominio hotmail no funcionan.

Les brindo un monton de informacion y me comentsn que en 24 hs estaba listo. Ya pasaron mas de 96 hs. Me he comunicado con el casino y me dicen qu espere.

No use bono .

They already resolved it. Thank you so much

Ya lo resolvieron. Muchas gracias

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, tjm19922020, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru