Zdravo, pre svega, imam nešto da vam kažem. Ja sam Korejac, pa sam ovo napisao koristeći Google prevodilac, pa vas molim da razumete moj loš engleski.
Obično su povlačenja trajala oko 3 do 5 sati.
Međutim, ovo povlačenje je trajalo predugo, pa sam kontaktirao centar za korisničku podršku 1:1 u roku od 1vin i rečeno mi je da to može potrajati do 48 sati.
Bio sam zabrinut da možda neću moći da podignem novac.
Bio sam uznemiren jer moje povlačenje nije obrađeno ni nakon 30 sati, pa sam poslao e-poštu korisničkoj podršci 1vin.
Odgovor je stigao u roku od 20 minuta. Zamolio me je da uradim verifikaciju identiteta (KIC) i poslao mi je vezu.
Završio sam verifikaciju identiteta (KIC) preko veze i poslao e-poštu, ali sam dobio odgovor da sačekam rezultate verifikacije naloga i od tada nema odgovora 13 sati.
A 1VIN je rekao da će vreme povlačenja biti do 48 sati, ali je prošlo 48 sati.
Takođe, koristio sam samo bonus kupon za 10.000KRV, ali to je veoma mali bonus u poređenju sa iznosom depozita/povlačenja, i može se reći da nisam koristio bonus.
Koristio sam samo sportsko klađenje
Molim vas pomozite mi da pronađem svoj iznos za povlačenje. Prošlo je 50 sati otkako sam podneo zahtev za povlačenje.
hvala što ste me saslušali
Hello, first of all, I have something to tell you. I am Korean, so I wrote this using Google Translate, so please understand my poor English.
Usually, withdrawals took about 3 to 5 hours.
However, this withdrawal took too long, so I contacted the 1:1 customer service center within 1win and was told that it could take up to 48 hours.
I was worried that I might not be able to withdraw money.
I was anxious because my withdrawal was not processed even after 30 hours, so I sent an email to 1win customer support.
The reply came within 20 minutes. It asked me to do identity verification (KYC) and sent me a link.
I completed identity verification (KYC) through the link and sent an email, but I received a response telling me to wait for the account verification results, and there has been no response for 13 hours since then.
And 1WIN said the withdrawal time would be up to 48 hours, but 48 hours have passed.
Also, I only used the bonus coupon for 10,000KRW, but it is a very small bonus compared to the deposit/withdrawal amount, and it is safe to say that I did not use the bonus.
I only used sports betting
Please help me find my withdrawal amount. It has been 50 hours since I submitted my withdrawal request.
thank you for listening to me
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