Dragi christui9,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za problem koji imate. Dozvolite mi da vam postavim nekoliko pitanja da razjasnim vašu situaciju:
- Koji novčanik koristite? (npr. MetaMask, Trust Vallet, Ledger, itd.)
- Da li ste pokušali da dodate Binance Smart Chain (BSC) u svoj novčanik da vidite da li su sredstva vidljiva?
- Da li ste pokušali da uvezete novčanik u drugu aplikaciju koja podržava BEP20 tokene?
- Da li ste kontaktirali svog dobavljača novčanika za pomoć?
- Šta je tačno 1vin rekao kada ste ih kontaktirali? Prosledite mi svu komunikaciju između vas i korisničke podrške kazina koja bi mogla biti relevantna za istragu vašeg slučaja na veronika.f@casino.guru .
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Imajte na umu da Casino.Guru nikada neće zahtevati uplate niti tražiti pristup vašim nalozima. Ako neko tvrdi da je predstavnik Casino.Guru-a i traži takve radnje, nemojte davati nikakve informacije.
Jedini zvanični način na koji ćemo vas kontaktirati je putem ove platforme za žalbe ili putem e-mail adresa navedenih u vašoj niti za žalbe.
Budite oprezni, a ako imate bilo kakvih nedoumica, obratite nam se direktno.
Dear christui9,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation:
- What wallet are you using? (e.g., MetaMask, Trust Wallet, Ledger, etc.)
- Have you tried adding Binance Smart Chain (BSC) to your wallet to see if the funds are visible?
- Have you tried importing your wallet into another app that supports BEP20 tokens?
- Have you contacted your wallet provider for assistance?
- What exactly did 1win say when you contacted them? Please forward me all the communication between you and the casino customer support that could be relevant to the investigation of your case at veronika.f@casino.guru.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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