The player from Sri Lanka submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Igrač iz Šri Lanke je podneo zahtev za povlačenje manje od dve nedelje pre nego što nas je kontaktirao. Dobici do danas nisu dobijeni. Igrač je kasnije potvrdio da je povlačenje uspešno obrađeno, pa smo ovu žalbu označili kao rešenu.
Pokušao sam da povučem sredstva koristeći kripto metod i dobijao sam odbijenicu iznova i iznova. Kada kontaktiram podršku, oni kažu istu poruku koja glasi „Povlačenje je odbijeno od strane provajdera plaćanja. Trenutno postoje tehničke poteškoće u sistemu plaćanja koji obrađuje internet transakcije.
Ako je vaše povlačenje otkazano, preporučujem da koristite drugi sistem plaćanja ili da pokušate ponovo malo kasnije."
Ako ne varate klijente, molim vas sve da mi dozvolite da povučem svoja sredstva i ako uspešno povučem sredstva, objaviću ih ovde. Agenti za podršku zatvaraju ćaskanje čak i bez rešavanja mog problema. Moj korisnički ID je 36***687
I tried to withdraw funds using crypto method and it got rejected again and again. When I contact support they tell the same message which is "The withdrawal is rejected by the payment provider. Currently, there are technical difficulties in the payment system that processes Internet transactions.
If your withdrawal was cancelled, I recommend using another payment system or trying again a little bit later."
If you are not scamming customers I ask you all to let me withdraw my funds and if I withdraw the funds successfully I will post it here. Support agents close the chat without even solving my issue. My user ID is 36***687
Dear 36348687,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Stvar je u tome što se povlačenje ne obrađuje. Dva puta je odbijen i kada sam kontaktirao podršku, rekli su mi istu poruku koja glasi „Povlačenje odbija provajder plaćanja. Trenutno postoje tehničke poteškoće u sistemu plaćanja koji obrađuje internet transakcije.
Ako je vaše povlačenje otkazano, preporučujem da koristite drugi sistem plaćanja ili da pokušate ponovo malo kasnije."
Ne obrađuju moje povlačenje. Oni ga odbijaju nakon otprilike 1-3 sata i kažu da postoji tehnički problem. Ali sada sam napravio još jedan zahtev za povlačenje i kontaktirao sam podršku i rekli su mi da mreža za povlačenje sada radi bez ikakvih problema i da bi povlačenje trebalo da se obradi. Evo dokaza
The thing here is the withdrawal is not processing. It was rejected twice and when I contacted support they tell me the same message which is "The withdrawal is rejected by the payment provider. Currently, there are technical difficulties in the payment system that processes Internet transactions.
If your withdrawal was cancelled, I recommend using another payment system or trying again a little bit later."
They are not processing my withdrawal. They are rejecting it after like 1-3 hours and tell there's a technical issue. But now I have made another withdrawal request and I contacted support and they told me the withdrawal network is working without any issue now and the withdrawal should process. Here's the evidence
Upravo sam primio povlačenje. Hvala vam puno na pomoći po ovom pitanju
Received the withdrawal just now. Than you so much for your assistance on this matter
Poštovani 36348687,
Drago mi je da čujem da je vaš problem uspešno rešen. Sada ću žalbu označiti kao „rešenu" u našem sistemu.
Hvala vam na saradnji i ne ustručavajte se da kontaktirate naš centar za rešavanje žalbi ako budete imali problema sa ovim ili bilo kojim drugim kazinom u budućnosti. Tu smo da pomognemo.
Srdačan pozdrav,
Kristina
Casino.Guru
Dear 36348687,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
