Poštovani kazino guru predstavniku,
Pišem da tražim vašu pomoć u vezi sa problemom sa kojim sam se suočavao sa 1vin Casino-om. Nalazim se u Indiji i koristim 1vin kazino od 31. januara 2024. Preporučila me je sestra i živimo u istoj kući. Ona ima svoj račun, a ja svoj.
Do 24. februara 2024. nisam imao problema sa isplatama i depozitima. Međutim, 21. februara 2024. pokrenuo sam povlačenje 13 000 INR, koje je kazino obradio, ali ga dobavljač plaćanja još uvek nije uplatio na moj račun.
Ostaje u obradi u odeljku za povlačenje.
Štaviše, nakon 24. februara sva isplate su potpuno onemogućena. Nakon što sam kontaktirao podršku, upućen sam da pošaljem e-poruku bezbednosnom timu sa problemom.
Nakon što je to uradio, bezbednosni tim je zatražio KIC dokumente, koje sam odmah podneo. Uprkos tome, kazino nije dao odgovarajući odgovor niti je rešio problem.
Stoga, ljubazno molim Casino Gurua da interveniše i pomogne u rešavanju neuspele uplate od 13000 INR i da obezbedi obradu mog trenutnog povlačenja od 9000 INR od strane 1vin Casina.
Vaša brza pažnja ovom pitanju bi bila veoma cenjena.
Hvala na pomoći.
Srdačan pozdrav,
santosh
Dear Casino Guru Representative,
I'm writing to seek your assistance regarding an issue I've been facing with 1win Casino. I am based in India and have been using 1win Casino since January 31st, 2024. I was referred by my sister and we live in the same house. She has an account of her own and I have mine.
Up until February 24th, 2024, I had no issues with withdrawals and deposits. However, on February 21st, 2024, I initiated a withdrawal of 13000 INR, which was processed by the casino but hasn't been credited to my account by the payment provider yet.
It remains under processing in the withdrawals section.
Furthermore, after February 24th, all withdrawals have been completely disabled. Upon contacting support, I was directed to email the security team with the issue.
After doing so, the security team requested KYC documents, which I promptly submitted. Despite this, the casino has not provided a proper response or resolved the issue.
Therefore, I kindly request Casino Guru to intervene and assist in resolving the failed payment of 13000 INR and ensuring the processing of my current withdrawal of 9000 INR by 1win Casino.
Your prompt attention to this matter would be greatly appreciated.
Thank you for your assistance.
Best regards,
santosh
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