ZDRAVO NIK HVALA KAZINO GURU TIMU ŠTO JE PRIHVATIO MOJU ŽALBU. TRAŽIM CANISO GURU TIM DA MI POMOGNE DA VRATIM SREDSTVA PRISUTNA NA MOJ 1VIN IGRAČKI NALOG ID 96899444. ZAPRAVO, NOVAC JE POTREBAN ZA MOJ OPERACIJSKI LEČENjE KOJE ĆE SE ZAVRŠITI MESECA. TRAŽIM CANISO GURU TIM I NIKA DA MOLIM VAS RAZMATRAJU MOJ PROBLEM SA VISOKIM PRIORITETOM. MOJI ODGOVORI NA VAŠA GORE PITANjA SU
1. MOJ NALOG JE NAPRAVLjEN 4. NOVEMBRA I MOJ NALOG JE VERIFIKOVAN ISTOG DANA. DODATNO MOJ RAČUN JE VERIFIKOVAN SA MOJIM DOKUMENTIMA 10. novembra.
2. NISAM KORISTILA NIKAKAV BONUS NOVAC. UPRAVO SAM DEPOZOVAO 2020.02 USDT SA MOG KRIPTO NALOG. U PROCESU KORIŠĆENjA TIH SREDSTAVA 100% SAM ISKRIO TA SREDSTVA U AVIATOR GAME I UKUPNO SREDSTVA UPRAVIO OD 191K INR - 200.950K INR.
3. RAZGOVORIO SAM SE SA KORISNIČKOM USLUGE KAZINO PREKO POZIVA 12. NOVEMBRA VEČE U 18:47 I DOBIO SAM VEOMA LOŠ ODGOVOR OD TOG AGENTA USLUGE. OPET JUČE MISLIM 13. NOVEMBRA TAKOĐE SAM ZVAO 1VIN KORISNIČKI SERVIS DVA PUTA I NISAM DOBIO NIKAKAV ODGOVARAJUĆI ODGOVOR ALI OVAJ PUT NISAM DOBIO NIKAKAV LOŠ ODGOVOR.
4. TU NISAM KRŠIO NIKAKVE ODREDBE I USLOVE. ALI SAM DOBIO POŠTU 11. NOVEMBRA 17:20 OD TADA BEZBEDNOSNOG TIMA DA TREBA DA PREDAM SVOJE DOKUMENTE DA verifikujem svoj RAČUN. PREMA TAMO POŠTI SAM DALA SVOJU PAN KARTICU I MOJI DOKUMENTI SU USPEŠNO VERIFIKOVANI. ONDA 11. NOVEMBRA 22:27 PRIMIO SAM JOŠ JEDAN POJM OD 1VIN BEZBEDNOSNOG TIMA ZA PODRŠKU KOJI JE TREBALO DO 14-30 DANA ZA DODATNE PROVERE MOG RAČUNA. SVE IZNENADNO 12. NOVEMBRA OKO 18:23 PRIMIO SAM JOŠ JEDNU PORU OD 1VIN BEZBEDNOSNOG TIMA ZA PODRŠKU DA JE MOJ NALOG ZA GAME 1VIN SA ID-om 96899444 BLOKIRAN ZBOG KRŠENjA 9. KRŠENjA 7. ALI KOLIKO VIDIM NISAM KRŠIO NIJEDNO OD PRAVILA U KOJIMA JE JA TU PRAVILO 9.7. NEMAM VIŠE NALOGA I NISAM KORISTIO SVOJ NOVAC ULOŽENI PROTIV KAZINO KLADIONICE. I NISAM KORISTIO NIKAKAV SOFTVER I NISAM UČINIO NIKAKVE ZLOVREDE.
TAKOĐE POKUŠAVAM DA KONTAKTIRAM TIM ZA PODRŠKU 1VIN BEZBEDNOSTI IZ POSLEDNjA 2 DANA PREKO POŠTE IMA, NEMA ODGOVORA OD ONE STRANE I POKUŠAO SAM DA IH KONTAKTIRIM SA MNOGO IZVORA KAO ŠTO JE PREKO ČETOVA I BESPLATNO ODGOVOR OD TASTE STRANE.
HI NICK THANKS TO CASINO GURU TEAM FOR ACCEPTING MY COMPLAINT. I REQUEST CANISO GURU TEAM TO HELP ME TO GET BACK MY FUNDS PRESENT IN MY 1WIN GAMING ACCOUNT ID 96899444. ACTUALLY THAT MONEY IS NEEDED FOR MY SURGERY TREATMENT WHICH GOING TO HAPPEN ON THIS MONTH END. I REQUEST CANISO GURU TEAM AND NICK TO PLEASE CONSIDER MY ISSUE WITH HIGH PRIORITY. MY ANSWERS FOR YOUR ABOVE QUESTIONS ARE
1. MY ACCOUNT WAS CREATED ON 4TH NOVEMBER AND MY ACCOUNT GOT VERIFIED ON SAME DAY. ADDITIONALLY MY ACCOUNT GOT VERIFIED WITH MY DOCUMENTS ON 10th November.
2. I DID NOT USED ANY BONUS MONEY. I JUST DID DEPOSITED 2020.02 USDT FROM MY CRYPTO ACCOUNT. IN THE PROCESS OF USING THOSE FUNDS 100% I USED THAT FUNDS IN AVIATOR GAME AND MADE MY TOTAL FUNDS FROM 191K INR - 200.950K INR.
3. I SPOKEN WITH CASINO CUSTOMER SERVICE THROUGH CALL ON 12TH NOVEMBER EVENING 6:47pm AND I RECEIVED VERY BAD RESPONSE FROM THAT SERVICE AGENT. AGAIN YESTERDAY I MEAN ON 13TH NOVEMBER ALSO I CALLED 1WIN CUSTOMER SERVICE TWO TIMES AND I DIDN'T RECEIVED ANY PROPER RESPONSE BUT THIS TIME I DID NOT RECEIVED ANY BAD RESPONSE.
4. I DIDN'T BREACH THERE ANY TERMS AND CONDITIONS. BUT I GOT AN MAIL ON 11TH NOVEMBER 5:20PM FROM THERE SECURITY TEAM THAT I NEED TO SUBMIT MY DOCUMENTS TO VERIFY MY ACCOUNT. AS PER THERE MAIL I SUBMITTED MY PAN CARD AND, MY DOCUMENTS GOT VERIFIED SUCCESSFULLY. THEN ON 11TH NOVEMBER 10:27PM I RECEIVED ONE MORE MAIL FROM 1WIN SECURITY SUPPORT TEAM THAT IT TAKES UPTO 14-30DAYS FOR ADDITIONAL CHECKS ON MY ACCOUNT. ALL OF SUDDEN ON 12TH NOVEMBER AROUND 6:23PM I RECEIVED ONE MORE MAIL FROM 1WIN SECURITY SUPPORT TEAM THAT MY 1WIN GAMING ACCOUNT WITH ID 96899444 AS BEEN BLOCKED FOR VIOLATION OF THERE TEAMS AND CONDITIONS RULE 9.7. BUT AS FAR AS I CAN SEE I DIDN'T VIOLATED ANY OF THERE RULES WHICH MENTIONED I THERE RULE 9.7. I DO NOT HAVE ANY MULTIPLE ACCOUNTS AND I DIDN'T USED, MY DEPOSITED MONEY AGAINST ANY CASINO BETTING COMPANY. AND I DIDN'T USED ANY SOFTWARE AND NOT DID ANY MALPRACTICE.
I ALSO TRYING TO CONTACT 1WIN SECURITY SUPPORT TEAM FROM LAST 2 DAYS THROUGH THERE MAIL THERE IS, NO RESPONSE FROM THERE SIDE AND I TRIED CONTACTING THEM FROM MANY SOURCES LIKE THROUGH CHAT AND CALLS ALSO BUT I SM UNABLE TO GET ANY RESPONSE FROM THERE SIDE.
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