Dragi višvadžit7889,
Preporučio bih vam da uvek proverite Uslove i odredbe kazina u kojem igrate. Oni postaju obavezni za vas kao igrača kada kreirate nalog u bilo kom kazinu.
Opšti uslovi korišćenja 1win kazina uključuju sledeće pravilo:
4.2. Ime navedeno na registraciji vašeg naloga mora se podudarati sa imenom na kreditnoj kartici (karticama) ili drugim platnim računima koji se koriste za uplatu ili povlačenje novca na/sa vašeg računa.
Nažalost, ćaskanje uživo je pružilo lažne informacije, međutim, preporučio bih vam da uvek proverite da li informacije koje pruža ćaskanje uživo nisu u suprotnosti sa Opštim uslovima i odredbama ili bilo kojim drugim pravilima na veb stranici, kako biste sprečili probleme u onlajn kazinima generalno.
Pored toga, molimo vas da proverite naš Kodeks o fer kockanju za igrače :
Plaćanja
Za uplate i isplate, trebalo bi da koristite samo bankovne račune i kreditne kartice koje se vode na vaše ime. Ako to ne uradite, mogli biste imati problema prilikom pokušaja isplate. Ovo pravilo je uglavnom na snazi kako bi se sprečila zloupotreba kreditnih kartica, a takođe i zbog međunarodnih propisa o sprečavanju pranja novca.
Molimo vas da imate razumevanja da je ovo pravilo prekršeno. Kazina mogu dozvoliti neke izuzetke prilikom uplate ili povlačenja sredstava korišćenjem zajedničke kartice. Tehnički je veoma teško proveriti ko je vlasnik načina plaćanja u fazi uplate. Ovo se može proveriti samo tokom verifikacije naloga, što se obično radi kada se zahteva povlačenje. Stoga je odgovornost igrača da koristi samo dozvoljene načine plaćanja.
Zbog gore navedenih razloga, ova žalba će sada biti odbijena. Hvala vam na razumevanju, žao mi je što nismo mogli više da vam pomognemo u ovoj prilici. Slobodno nas kontaktirajte ako naiđete na bilo kakve probleme sa ovim ili bilo kojim drugim kazinom u budućnosti.
Dear vishvajit7889,
I would recommend you to always check the Terms and Conditions of the casino you are playing in. They become obligatory for you as a player once you create an account at any casino.
General Terms and Conditions of 1win Casino include the following rule:
4.2. The name on your Account registration must match the name on the credit card(s) or other payment accounts used to deposit or withdraw monies into/from your Account Balance.
It is unfortunate, that the live chat provided false information, however I would recommend you to always check, if information provided by live chat is not against the General Terms and Condition, or any other rules on the website, to prevent problems in online casinos generally.
Furthermore, please check our Fair Gambling Codex for Players:
"Payments
For deposits and withdrawals, you should only use bank accounts and credit cards held in your name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."
Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during the account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
Automatski prevedeno:
