Poštovani ikperfect2017,
Žao mi je što se tako osećate, ali izgleda da moj prethodni odgovor možda nije privukao vašu punu pažnju. Iako svakako imate puno pravo na svoje mišljenje, međutim, to ne znači automatski da ste u pravu. Kazino tim je izrazio uverenje da su njihovi postupci bili opravdani i da su postupili u skladu sa svojim uslovima. Kao što sam pomenuo, dobio sam neke informacije od kazino tima, ali oni nisu u mogućnosti da podele ključne detalje i dokaze koji bi razjasnili situaciju. Pošto se ovi detalji ne mogu deliti tek tako zbog politike privatnosti kazina i drugih propisa kao što je GDPR, moramo da dostavimo kazino timu vaše potpisano punomoćje da bismo mogli da vam pomognemo u vašem slučaju. Iako naše usluge pružamo besplatno, morao sam da vam skrenem pažnju na činjenicu da usluge beležnika ili advokata često uključuju dodatne troškove koje biste morali da pokrijete, jer obično nisu besplatne. Nisam spomenuo da je ovo skupo (naknade se veoma razlikuju od zemlje do zemlje, tako da ne mogu da znam cenu ovoga) niti sam to spomenuo da bih vas na bilo koji način obeshrabrio. Moja namera je bila samo da vas obavestim o ovoj mogućnosti, a ne da vas obeshrabrim da nastavite. Ovo je standardna procedura i to nam je bilo potrebno u više slučajeva u prošlosti. Pored toga, predložio sam alternativni put: podnošenje žalbe nadležnom organu za licenciranje kazina, što je besplatno, tako da odluka o tome kako želite da postupite je isključivo na vama.
Svakako ste slobodni da nastavite sa svojim slučajem na drugim forumima ako verujete da će oni biti prikladniji da vam pomognu, ali kao što sam pomenuo, ako želite našu pomoć, moramo da predstavimo potpisano i overeno punomoćje kazino timu tako da se ključni dokazi mogu podeliti sa nama.
Obavestite me kako želite da postupite.
Dear ikperfect2017,
I'm sorry you feel that way, but it appears that my previous response may not have received your full attention. While you certainly have the full right to have your opinion, however, it does not automatically mean you are right. The casino team has expressed their confidence that their actions were justified and they have acted according to their terms and conditions. As I have mentioned, I have received some information from the casino team, but they are unable to share key details and evidence that would clarify the situation. As these details cannot be shared just like that because of the casino's privacy policy and other regulations like GDPR, we need to provide the casino team with a signed power of attorney from you to be able to help you with your case. While we provide our services for free, I had to bring to your attention the fact that the notary or solicitor services often involve additional costs that would need to be covered by you, as they are typically not free. I have not mentioned that this is costly (the fees greatly vary from country to country, so I'm unable to know the cost of this) or have mentioned this to discourage you in any way. My intention was simply to inform you of this possibility, not to discourage you from proceeding. This is a standard procedure, and we needed this in multiple cases in the past already. Additionally, I have suggested an alternative route: filing a complaint with the casino’s licensing authority, which is free of charge, so the decision on how you would like to proceed is solely up to you.
You are certainly free to pursue your case on other forums if you believe they will be more suitable to help you, but as I mentioned, if you would like our assistance, we need to present a signed and notarised power of attorney to the casino team so that the crucial evidence can be shared with us.
Please let me know how you would like to proceed.
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