Možete li mi objasniti o čemu pričate? Prošlo je više od godinu dana otkako sam poslao sve što su mi tražili.
Pitam ih mejlom svaki dan i oni mi odgovaraju sledeće: „Poštovani kupče, nažalost bilo je potrebno dodatno vreme da obradimo podatke na vaš zahtev. Rezultati provere podataka će biti poslani na vašu e-mail adresu. Izvinjavamo se za eventualne neprijatnosti i cenimo vašu saradnju."
Sve sam poslao na sledeće datume:
*Lična karta 21.06.2023. (jpg format)
*Kreditna kartica 21.06.2023 (jpg format)
*Selfi sa ličnom kartom 21.06.2023 (jpg format)
*Prenos putem Astropai-a 23.6.2023. (jpg format)
*Opet traže ličnu kartu 23.06.2023. (jpg format)
*Traže od mene junski izvod računa u PDF-u, banka mi još ne dozvoljava da ga izvezem u PDF-u, šaljem PDF majskog računa gde sam izvršio i transfere na 1KSBET 23.06.2023 (PDF format)
*Slanje računa za prenos od 01.07.2023. (PDF format)
Recite mi šta još da radim, do sada nisam dobio nijedan drugi mejl sa uputstvima.
Ponovo sam pitao pre 20 minuta i odgovorili su mi ovako: "Poštovani kupče, svi zahtevi se obrađuju redom. Izvinjavamo se za eventualne neprijatnosti i molimo da sačekate obaveštenje na vaš e-mail."
Can you explain to me what you are talking about? It's been more than 1 year since I sent everything they asked me for.
I ask them by email every day and they answer me this: "Dear customer, unfortunately it took additional time to process the data on your request. Results of your data verification will be sent to your e-mail address. We apologize for any inconveniences and appreciate your cooperation."
I sent everything on the following dates:
*Identity card 06-21-2023 (jpg format)
*Credit card 06-21-2023 (jpg format)
*Selfie with identity card 06-21-2023 (jpg format)
*Transfer by Astropay 06-23-2023 (jpg format)
*Again they ask me for an identity card 06-23-2023 (jpg format)
*They ask me for a June account statement in PDF, the bank does not allow me to export it in PDF yet, I send a PDF of the May bill where I also made transfers to 1XBET 06-23-2023 (PDF format)
*Sending transfer bill of June 01-07-2023 (PDF format)
Please tell me what else I should do, so far I have not received any other email with instructions.
I asked again 20 minutes ago and they answered me this: "Dear customer, all requests are processed in turn. We apologize for any inconveniences and kindly ask you to wait for notification to your e-mail."
¿Me puede explicar de qué está hablando? Llevo más de 1 que envié todo lo que me pidieron.
Les pregunto por correo todos los días y me responden esto: "Dear customer, unfortunately it took additional time to process the data on your request. Results of your data verification will be sent to your e-mail address. We apologize for any inconveniences and appreciate your cooperation."
Yo envié todo en las siguientes fechas:
*Cédula de identidad 21-06-2023 (formato jpg)
*Tarjeta de crédito 21-06-2023 (formato jpg)
*Selfie con c´édula de dentidad 21-06-2023 (formato jpg)
*Transferencia por Astropay 23-06-2023 (formato jpg)
*Nuevamente me solicitan cédula de identidad 23-06-2023 (formato jpg)
*Me solicitan estado de cuenta de junio en PDF, el banco no me permite expotarlo en PDF todavía, envío PDF de la cartola de mayo donde también hice transferencias a 1XBET 23-06-2023 (formato PDF)
*Envío cartola de transferencia de junio 01-07-2023 (formato PDF)
Por favor díganme qué más debo hacer, hasta ahora no me ha llegado ningún otro correo con instrucciones.
Pregunté de nuevo hace 20 minutos y me respondieron esto: "Dear customer, all requests are processed in turn. We apologize for any inconveniences and kindly ask you to wait for notification to your e-mail."
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