Nakon registracije u ovom kazinu, sve sam mogao da radim relativno glatko - moj nalog je bio potpuno podešen, mogao sam da uplaćujem i povlačim, sve je funkcionisalo dobro. Jednog dana, nakon što sam izgubio nešto novca i uložio više, pobedio sam u igri, ali kasnije nisam bio u mogućnosti da izvršim bilo kakvo povlačenje. Počele su da se pojavljuju greške koje čak ni tim za podršku nije mogao da reši sve dok nisam bio obavešten da moram da pošaljem e-poruku njihovom odeljenju za bezbednost (). Ja sam to i uradio i od mene je zatraženo dosta dokumenata, koje sam sve dostavio u roku od 15 minuta. Tim za podršku mi je rekao da će moj nalog biti verifikovan u roku od 72 sata, ali je taj vremenski okvir od tada prošao i moj nalog ostaje neproveren bez odgovora iz kazina. Ne mogu da igram ili da podignem svoj novac. U potpunosti sam se pridržavao svih uslova, imam samo jedan račun, svi depoziti i isplate su na moje ime, dostavio sam bankovne izvode, lične dokumente, pa čak i selfi sa imejlom u pozadini. Zaista bih cenio vašu pomoć.
ID: 759190907
After signing up at this casino, I was able to do everything relatively smoothly - my account was completely set up, I could make deposits and withdrawals, it all worked well. One day, after losing some money and depositing more, I won a game, but was subsequently unable to make any withdrawals. Errors started appearing that even the support team couldn't resolve until I was informed that I needed to send an email to their security department (). I did so and was asked for a considerable amount of documents, all of which I provided within 15 minutes. The support team told me that my account would be verified within 72 hours, but that timeframe has since passed and my account remains unverified with no response from the casino. I am unable to play or withdraw my money. I have fully abided by all the terms and conditions, I only have one account, all deposits and withdrawals are in my name, I've submitted bank statements, identity documents, and even a selfie with an email in the background. I would truly appreciate your assistance.
ID: 759190907
Después de registrarme en este casino, podía hacer todo con relativa normalidad, tenía la cuenta bien configurada al 100%, depositaba, retiraba, todo bien. Un día perdí dinero y volví a cargar dinero, cuando gané no pude volver a realizar retiros, salían errores que ni el soporte sabía responder, hasta que me apareció que necesitaba enviar un correo a seguridad (). Lo hice y me pidieron muchos documentos los cuales compartí en menos de 15 minutos, el soporte me indicó que pasando 72 horas validarían mi cuenta, ese tiempo ya pasó y mi cuenta sigue sin verificar y sin respuestas. No puedo jugar, ni retirar mi dinero, he cumplido a cabalidad con todos los términos y condiciones, solo tengo una cuenta, donde deposito y retiro está a mi nombre, envié extractos bancarios, documentos de identidad, selfie con ella y su correo de fondo, favor su ayuda.
ID: 759190907
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