Zdravo CasinoGurusi,
Deponovao sam $1000 na 1kBet u januaru 2024. Interac e-transferom sa mog računa u kanadskoj banci. Nisam koristio nikakve promotivne ponude ili ponude dobrodošlice. Moje trenutno stanje je 1311,21 USD, ali ne mogu da ga podignem. Dobitak u ravnoteži je od sportskog klađenja. Ne sećam se da sam koristio nikakve besplatne opklade ili promocije tokom svog klađenja, ali ne mogu da pristupim svojoj istoriji klađenja pre više od 3 meseca. Prilično sam siguran da sam bar jednom prekoračio vrednost svog depozita. Prošlo je verovatno > 6 meseci otkako sam koristio nalog.
Neko vreme sam bio isključen sa naloga zbog promene broja telefona. Uspešno sam promenio broj telefona na nalogu. Bio je to težak proces koji je zahtevao mnogo napredovanja i predaje ličnih dokumenata (selfi, pasoš, izvod iz banke, snimak ekrana telefona, selfi sa beleškom sa brojevima telefona). Sada mogu da se prijavim na svoj nalog i mogu da se kladim u kazinu (testirao sam sa nekoliko ruku blek džek).
Moj nalog je verifikovan slanjem pasoša sa selfijem.
Sada pokušavam da podignem svoj puni iznos na isti način (interac e-transfer). Dvaput je odbijen sa istom porukom o grešci:
„Ne možete podići sredstva u iznosu od 1311,21 CAD (Podizanje je moguće samo korišćenjem istih podataka koji su korišćeni za uplatu. Ako uplaćujete novac na različite načine plaćanja, trebalo bi da podignete novac proporcionalno iznosu koji ste deponovali putem svaka uplata…"
Moj zahtev za povlačenje bio je sa istim metodom depozita (e-transfer). Jedina razlika je moj broj telefona, ali je promenu broja telefona proveravala bezbednost.
Razgovarao sam sa podrškom nekoliko puta da saznam zašto je moje povlačenje odbijeno. Neće mi dati direktan odgovor. Vrte me u krug - svaki put kada dobijem iste copi/paste odgovore.
„Možete samo povlačiti sredstva koristeći iste podatke o plaćanju koji su korišćeni za deponovanje sredstava na vaš račun. Ako koristite različite metode da napravite depozit, povlačenja bi trebalo da budu proporcionalna depozitima napravljenim korišćenjem bilo koje metode."
„Da biste se povukli alternativnim metodom:
Molimo unesite minimalni depozit putem drugog načina plaćanja
Stavite opklade na ukupan iznos vašeg depozita. Šanse za događaje treba da budu 1,1 ili više
Da biste potvrdili depozite, napravite snimak ekrana depozita i pošaljite ga na
Čim dobijete odgovor od naših stručnjaka za bezbednost, možete izvršiti povlačenje putem metode."
Samo želim da povučem saldo, ali nigde ne stižem sa podrškom. Pitam se da li uplatim minimalni iznos ($25 CAD) putem e-transfera sa svojim novim telefonskim brojem, a zatim uložim $25 CAD na sport, da li će mi dozvoliti da povučem pun iznos. Ćaskanje podrške to neće potvrditi za mene. Nerado bih uplatio još 25 dolara ovoj kompaniji ako će samo nastaviti da odbijaju povlačenja.
Nisam siguran kako da nastavim.
Sa zadovoljstvom pružamo bilo kakve snimke ekrana/informacije privatno.
Hello CasinoGurus,
I deposited $1000 to 1xBet in Jan 2024 by Interac e-transfer from my Canadian bank account. I did not use any promotional or welcome offers. My current balance is $1311.21 but I am unable to withdraw it. The gain in balance is from sports betting. I do not recall using any free bets or promotions during my betting but cannot access my bet history greater than 3 months ago. I am fairly certain I have rolled over my deposit value at least once. It has been likely > 6 months since I used the account.
I was locked out of my account for a while due to changing my phone number. I have successfully changed my phone number on the account. It was a difficult process requiring a lot of back and forth, and submission of personal documents (selfies, passport, bank statement, screenshot of phone account, selfie with note with the phone numbers). I can now log into my account, and I am able to wager on the casino (I tested with a few hands of blackjack).
My account is verified by submission of my passport with a selfie.
I am now trying to withdraw my full balance by the same method (interac e-transfer). It has been declined twice now with the same error message:
"You cannot withdraw funds in the amount of 1311.21 CAD (Withdrawals are only possible using the same details that were used to make a deposit. If you deposit money via different payment methods, you should withdraw money in proportion to the amount you have deposited via each paym…"
My withdrawal request was with the same deposit method (e-transfer). The only difference is my phone number, but the phone number change has been verified by security.
I have chatted with support several times to find out why my withdrawal is being declined. They will not give me a direct answer. They are running me in circles - each time I receive the same copy/paste answers.
"You can only withdraw funds using the same payment details that were used for depositing funds into your account. If you use different methods to make a deposit, withdrawals should be proportionate to the deposits made using any particular method"
"To withdraw via an alternative method:
Please make a minimum deposit via a different payment method
Place bets for a total of your deposit. The odds of the events should be 1.1 or higher
To confirm the deposits, take a screenshot of the deposit and send it to security-en@1xbet-team.com
As soon as you receive a reply from our security specialists, you can make a withdrawal via the method."
I just want to withdraw my balance but I am getting nowhere with support. I am wondering if I deposit the minimum amount ($25 CAD) by e-transfer with my new phone number, then wager $25 CAD on sports, if they will let me withdraw the full balance. Support chat will not confirm this for me. I am reluctant to deposit another $25 to this company if they will just continue to refuse withdrawals.
I am unsure how to proceed.
Happy to provide any screenshots/information in private.
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