1xBet Casino - Sredstva igrača su zaplenjena.

I deposit 8000 ad got bonus i waggered according to rule in converted in real balance after that i tried to withdrawal they asked for documents .and succesfully they said u can withdrawal your funds but 8000 inr bonus money i converted to real after waggering they stolen from my account they just tell me 2 unknown person name and said rule violation just a blame on wards they never responded my mail back .i already merge my account via mail in 2020 i m using this site from 6 years still two unknown person name 1xbet security team is culprit scammer

Dear jaustincse,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Could you please advise if you have passed the KYC verification?

Could you please specify the bonus?

Did you play casino games or bet on sports?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

No one in my household created account i had but 5 years ago i merged my account to sent mail and play continouslly .

I passed my kyc on same day kyc was not the issue my account was fully verified from day 1 2019.

I got friday deposit bonus i deposited 8000

And got bonus 8000 x5 times in accumulator of minimum 3 bets in 1.4 odd

I always play sports

Dear jaustincse, are you able to access your casino account?

Do I understand correctly that you used to have an account in this casino and then created a new one?

Yes my account is accessible and i withdrawal my funds after they stolen my 8000 inr waggered money.

Dear jaustincse, please understand that if you only placed bets on sports betting and your funds have been confiscated, the casino may have detected activity that led to this decision. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.

Unfortunately, after gathering all the necessary information we are forced to close this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.