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I have won  money and I wish for this money to be transferred into my Savings A/C; it seems that your business model is that; I have an A/C with you and cannot claim my winnings/access

I will speak with Consumer Affairs and ASIC re this.

I have a substantial amount to claim for which I made  a deposit  

I have tried the 'chat'; no one gets back to you..?

Yours faithfully

Marg Welsh

Dear Marg,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand it correctly that you’re experiencing difficulties withdrawing your winnings? We will need more details and information, so we could understand the whole issue completely. Have you completed KYC verification successfully in the past? Was this your first withdrawal request in this casino? I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Marg,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.