Igrač iz Čilea je podneo zahtev za povlačenje manje od dve nedelje pre nego što nas je kontaktirao. Dobici do danas nisu dobijeni. Igrač je kasnije potvrdio da je povlačenje uspešno obrađeno, pa smo ovu žalbu označili kao rešenu.
The player from Chile has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Igrač iz Čilea je podneo zahtev za povlačenje manje od dve nedelje pre nego što nas je kontaktirao. Dobici do danas nisu dobijeni. Igrač je kasnije potvrdio da je povlačenje uspešno obrađeno, pa smo ovu žalbu označili kao rešenu.
Pokušavam da napravim nekoliko isplata već 5 dana, a sva su neprekidno otkazana jer im je potreban izvod iz banke. Otpremio sam nekoliko ovih izjava i tek 26. jula moja povlačenja nisu odbijena. Ono što je čudno je da je moj nalog već verifikovan i da je poslednje povlačenje izvršeno bez ikakvih problema za samo 4 sata.
Sutra će biti 72 sata čekanja i osećam da neće isplatiti moj dobitak. Nije bilo preciznog odgovora tima za podršku.
I've been trying to make several withdrawals for 5 days now, all of which have been continuously cancelled because they need a bank statement. I've uploaded several of these statements and it wasn't until July 26th that my withdrawals were not rejected. What's odd is that my account was already verified and the last withdrawal was made without any issues in just 4 hours.
Tomorrow will mark 72 hours of waiting and I feel like they won't pay out my winnings. There has been no precise response from the support team.
Llevo 5 días intentando realizar varias retiradas las que me han cancelado continuamente porque necesitan un comprobante bancario. Subí varias veces los comprobantes y recien el día 26 de Julio no me rechazaron las retiradas. Lo extraño que mi cuenta ya estaba verificada y el ultimo retiro se hizo sin problemas en apenas 4 horas.
Mañana cumpliré 72 horas de espera y siento que no me pagarán mi ganancia,no hay ninguna respuesta exacta por parte del soporte.
Dear sack26,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Prošlo je oko 8 dana i još uvek čekam odobrenje od 20 bet. Komunicirao sam putem ćaskanja, sa podrškom, putem pošte, fejsbuka, tvitera, instagrama i moja povlačenja još uvek čekaju...
It's been about 8 days and I'm still waiting for approval from 20 bet. I have communicated by chat, with support, via mail, facebook, twitter, instagram and my withdrawals are still pending...
Han pasado cerca de 8 días y sigo esperando la aprobación por parte de 20 bet. Me he comunicado por chat,con soporte, via mail, facebook,twitter,instagram y aún están pendientes mis retiros..
Zdravo, da, nakon borbe od oko 8 dana uspeo sam da izvršim povlačenje, ali sam onda morao ponovo da otpremim dokumentaciju i čekam još 5 dana da povučem sav svoj iznos.
Generalno mogu da kažem da se 20bet isplati, ali traži previše i vrlo specifičnu dokumentaciju, zbog čega je neprijatno da vršite isplate.
Hello, yes, after a struggle of about 8 days I managed to make a withdrawal, but then I had to re-upload documentation and wait 5 more days to withdraw all my balance.
In general I can say that 20bet does pay, but it asks for too much and very specific documentation, which makes it unpleasant to make your withdrawals.
Hola, si, después de una lucha de alrededor de 8 días logré realizar un retiro, pero luego tuve aue volver a subir documentación esperar 5 días más para retirar todo mi saldo.
En general puedo decir que 20bet si paga, pero pide demasiada documentación y muy específica, lo cual hace desagradable realizar tus retiradas.
Dragi sack26,
Drago mi je da čujem da je vaš problem uspešno rešen. Sada ću žalbu označiti kao „rešenu" u našem sistemu.
Hvala vam na saradnji i ne ustručavajte se da kontaktirate naš centar za rešavanje žalbi ako budete imali problema sa ovim ili bilo kojim drugim kazinom u budućnosti. Tu smo da pomognemo.
Srdačan pozdrav,
Kristina
Casino.Guru
Dear sack26,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.