Zdravo, trenutno se suočavam sa ozbiljnijim problemom. Moj dobitak, koji je prvobitno iznosio 8.270.000 KRV, sada je smanjen na 700.000 KRV. Kazino još uvek odlaže moje povlačenje, odugovlačeći proces. Dozvolite mi da objasnim kako je sve ovo počelo.
11. oktobra sam napravio ukupno dva depozita. Na osnovu UTC vremena, napravio sam svoj prvi depozit od 150.000 KRV u 00:19. Dobio sam dodatnih 50% bonusa za ponovno učitavanje, ali sam napravio grešku što sam se kladio više od 5 dolara na blackjack bez čitanja uslova bonusa. Kao rezultat stalnog gubitka na blackjack-u, izgubio sam sav svoj prvi depozit od 150.000 KRV. Osećajući se uništeno, napravio sam drugi depozit oko 40 minuta kasnije u 01:03. Ovaj put sam deponovao znatno veći iznos od 700.000 KRV. Posle nekoliko sati ponovljenih pobeda, sakupio sam 8.300.000 KRV.
Međutim, nakon pregleda od strane kazina, moj dobitak je smanjen na 700.000 KRV. Razlog koji su naveli je taj što sam aktivirao bonus od svog prvog depozita. Izgubio sam ceo saldo od mog prvog depozita od 225000KRV uključujući bonus, i nisam koristio nikakav bonus za moj drugi depozit. Svi moji dobici su došli isključivo od mog drugog depozita. Poslao sam žalbu kazinu, a njihov odgovor je bio sledeći:
„Kao što vidimo, vaš depozit je napravljen 2024-10-11 01:04:36 UTC, bonus je aktiviran 2024-10-11 00:24:17 UTC, stoga ste iskoristili bonus na depozit da akumulirate svoj prvi dobitak sa kršenjem maksimalno mogućeg pravila opklade, onda se od tih dobitaka nakupilo više."
Kazino iznosi apsurdne tvrdnje i odgovara samo ovim tipovima šablonskih poruka. Evo vaše izjave prevedene na engleski:
Potpuno je neshvatljivo kako se svi moji dobici od drugog depozita oduzimaju zbog bonusa koji je aktiviran pre nego što je drugi depozit uopšte napravljen. Dalje, želim još jednom da naglasim da sam izgubio ceo iznos od prvog depozita!
Insistiraju da se bonus, koji je navodno aktiviran tokom mojih prvih dobitaka, odnosi i na moj drugi depozit, uprkos činjenici da sam izgubio sav bilans od prvog depozita i nisam dobio nikakav bonus za moj drugi depozit . Štaviše, ne obrađuju moje povlačenje. Ovo je čista prevara!
Hello, I am currently facing a more serious problem. My winnings, which were originally 8,270,000 KRW, have now been reduced to 700,000 KRW. The casino is still delaying my withdrawal, dragging out the process. Let me explain how this all started.
On October 11, I made two deposits in total. Based on UTC time, I made my first deposit of 150,000 KRW at 00:19. I received an additional 50% reload bonus but made the mistake of betting more than $5 on blackjack without reading the bonus terms. As a result of losing repeatedly at blackjack, I ended up losing all of my first deposit of 150,000 KRW. Feeling devastated, I made a second deposit about 40 minutes later at 01:03. This time, I deposited a significantly larger amount of 700,000 KRW. After several hours of repeated wins, I accumulated 8,300,000 KRW.
However, after a review by the casino, my winnings were reduced to 700,000 KRW. The reason they gave was that I had activated the bonus from my first deposit. I lost the entire balance from my first deposit of 225000KRW including bonus, and I didn’t use any bonus for my second deposit. All of my winnings came purely from my second deposit. I sent a complaint to the casino, and their response was as follows:
"As we can see, your deposit was made on 2024-10-11 01:04:36 UTC, the bonus was activated on 2024-10-11 00:24:17 UTC, therefore you used your deposit bonus to accumulate your first winnings with breaking the maximum possible bet rule, then from those winnings more was accumulated."
The casino is making absurd claims and only responding with these types of template messages.Here’s your statement translated into English:
It is completely incomprehensible how all of my winnings from the second deposit are being confiscated due to a bonus that was activated before the second deposit was even made. Furthermore, I want to emphasize once again that I lost the entire amount from the first deposit!
They’re insisting that the bonus, which was supposedly activated during my first winnings, applied to my second deposit as well, despite the fact that I lost all of the balance from the first deposit and didn’t receive any bonus for my second deposit. Furthermore, they are not processing my withdrawal. This is outright fraud!
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