dragi tugonoscu,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaš problem. Dozvolite mi da vam postavim nekoliko pitanja da razjasnim vašu situaciju.
Da li biste mogli da pojasnite kako ste kupili svoju pripejd karticu? Da li ste ga kupili svojom bankovnom karticom ili je kupljen gotovinom? Ako ste ga kupili sredstvima sa vašeg bankovnog računa, da li bi bilo moguće da kazinu date bankovni izvod koji pokazuje ovu transakciju?
Pored toga, možete li mi proslediti svu komunikaciju sa korisničkom podrškom kazina u vezi sa neuspešnom verifikacijom vaše pripejd kartice na veronika.l@casino.guru ?
Na kraju, da li su svi vaši drugi lični dokumenti uspešno verifikovani?
Hvala unapred na saradnji.
Srdačan pozdrav,
Veronika
Dear sorrowbringer,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please clarify how you purchased your prepaid card? Did you buy it using your bank card, or was it purchased with cash? If you bought it with funds from your bank account, would it be possible to provide the casino with a bank statement showing this transaction?
Additionally, could you kindly forward me all communication with the casino's customer support regarding the unsuccessful verification of your prepaid card to veronika.l@casino.guru?
Lastly, have all your other identity documents been successfully verified?
Thank you in advance for your cooperation.
Best regards,
Veronika
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