Dragi timu Riker BV International/20Bets/Fresh-Bet timu,
Pišem ovu belešku kako bih vas obavestio i zatražio ispravljanje mojih otvorenih pitanja na sajtovima za kockanje/sportsko klađenje na mreži – „20Bets.com" i „Fresh-Bet.com", čiji ste vlasnik i kojim upravljate Riker BV ( registarski broj: 154186 sa registrovanom adresom: Abraham Mendez Chumaceiro Boulevard 50, Villemstad PO BOKS 4750, Curacao., pod jurisdikcijom Vlade Curacao-a IGA tim je ušao u nekoliko strašnih radnji koje su dovele do značajnog finansijskog gubitka i emocionalne nevolje za mene Uprkos mojim ponovljenim pokušajima da rešim stvar direktno sa Fresh-bet.com i 20Bets.com. vraćanje mojih depozita, koji ukupno iznose 36.100 evra, deponovanih između 17. maja 2024. i 29. maja 2024. pomenutom operateru (korisnički ID: modiutkarsh@gmail.com ]
Predmetna pitanja uključuju, ali nisu ograničena na:
1. Navedeni operater, Fresh-bet.com, je radio bez aktivne licence za kockanje (na njihovom mobilnom sajtu: m.fresh-bet.com ) u vreme transakcije [dokaz u prilogu], čime je učestvovao u nezakonitim praksama kockanja tokom vreme depozita [17. maj - 21. maj]. Od tada su prešli na drugu ofšor licencu dok su još uvek radili sa Curacao-a, iako je ona istekla i operater još uvek čeka prijavu prema GCB-u.
2. Kršenje više smernica u okviru Odgovornog kockanja neuspehom u primeni odgovornih alatki za kockanje, kao što su poštovanje zahteva za samoisključivanje, ograničenja uloga, ograničenja depozita i ograničenja za gubitke (uprkos tome što isti tvrde na svojoj veb stranici)
3. Zanemarivanje poštovanja zahteva za samoisključivanje i omogućavanje nesmanjenih depozita tokom ovog perioda [zatraženo 16, 18, 21, 22, 23. maja sa višestrukim podsetnicima pre i posle bilo kakvih depozita, dokaz u prilogu]. Račun je zatvoren tek 29. maja nakon uplate od 36.100 evra!
4. Dozvoljavanje opklada prevelikih iznosa bez odgovarajućih provera ili zaustavljanja, što dovodi do značajnih finansijskih gubitaka, uprkos zahtevu za samoisključivanje, iskorišćavajući probleme igrača sa problematičnim kockanjem. Uprkos postavljanju zahteva za samoisključivanje, mami korisnike nazad VIP bonusima.
5. Neprikladno i neosetljivo ponašanje predstavnika službe za korisnike, uključujući odbacivanje odgovora na ozbiljne zabrinutosti i podsticanje štetnih radnji koje su imale ozbiljan uticaj na moje mentalno zdravlje i finansijsko blagostanje.
Ove radnje pokazuju očigledno nepoštovanje pravnih i etičkih standarda, kao i nedostatak pažnje za dobrobit korisnika. Duboko sam zabrinut zbog posledica delovanja 20Bets.com i Fresh-bet.com na moju finansijsku stabilnost i zdravlje. Priložio sam relevantnu dokumentaciju, uključujući imejlove i dokaze o transakcijama, kao i zahteve za samoisključivanje, za vaš pregled.
Dear Team Ryker B.V. International/20Bets/Fresh-Bet Team,
I am writing this note to bring to your notice and request for redressal of my open issues wrt to the online gambling/sports betting sites – "20Bets.com" and "Fresh-Bet.com", owned and operated by you Ryker B.V. (registration number: 154186; with registered Address: Abraham Mendez Chumaceiro Boulevard 50, Willemstad PO BOX 4750, Curaçao., under the jurisdiction of Government of Curacao. The aforementioned site is operating without an active license and is pending application with the GCB, represented by the IGA Team. The said operator has engaged in several egregious actions that have resulted in significant financial loss and emotional distress for me. Despite my repeated attempts to resolve the matter directly with Fresh-bet.com and 20Bets.com, I have not received the return of my deposits, which total 36,100 Euros, deposited between May 17, 2024, and May 29, 2024 to the said operator(s) [User ID: modiutkarsh@gmail.com]
The issues at hand include but are not limited to:
1. The said operator, Fresh-bet.com, worked without an active gambling license (on their mobile site: m.fresh-bet.com) at the time of the transactions [proof attached], thereby engaging in illegal gambling practices during the time of deposits [May 17 - May 21]. Since then, they have shifted to another offshore license while still operating from Curacao, even though this has expired and the operator is still pending application under GCB.
2. Violation of multiple policies under Responsible Gambling by failure to implement responsible gambling tools, such as honoring self-exclusion requests, stake limits, deposit limits, and loss limits (despite claiming the same on their website)
3. Neglecting to honor requests for self-exclusion and allowing unabated deposits during this period [Requested on May 16,18, 21, 22,23 with multiple reminders before and after any deposits, proof attached]. Account closed only on May 29 after deposits of EUR 36,100 were made!
4. Allowing bets of exorbitant amounts without appropriate checks or stops, leading to substantial financial losses, despite requesting for self exclusion, exploiting the player’s issues with problem gambling. Despite placing self exclusion requests, enticing users back with VIP bonuses.
5. Inappropriate and insensitive conduct by customer service representatives, including dismissive responses to serious concerns and encouragement of harmful actions which have had a serious impact on my mental health and financial well being.
These actions demonstrate a blatant disregard for legal and ethical standards, as well as a lack of consideration for the well-being of users. I am deeply troubled by the consequences of 20Bets.com and Fresh-bet.com's actions on my financial stability and health. I have attached relevant documentation, including emails and proof of transactions, and self exclusion requests, for your review.
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