NaslovnaPritužbe21 Casino - Nalog igrača je blokiran zbog ograničenja lokacije.
21 Casino - Nalog igrača je blokiran zbog ograničenja lokacije.
Automatski prevedeno:
Iznos:
1.300 S/.
21 Casino
Index sigurnosti:Veoma visok
Sigurnosni indeks
Zajedno sa našom metodologijom recenzija, mi smo izračunali Sigurnosni indeks kazina baziran na više od 20 faktora, uključujući finansije, fer Uslove i pravila, prigovore igrača i drugo. Što je viši Sigurnosni indeks, veće su šanse da vam vaši dobici budu isplaćeni.
The player from Peru had his account blocked because the casino's services were unavailable in his country. He had successfully registered and made a deposit previously, but he wasn't able to access his account to withdraw his funds, which amounted to S/ 1300.00 Soles. The casino had informed him that the funds would be returned within seven days. However, he reported not having received the funds even after the stipulated period had passed. When he raised the issue with the Complaints Team, the casino confirmed that they had sent the full amount. He later confirmed that he had received part of his winnings but was still missing S/ 300.00 Soles. The casino then clarified that they had indeed sent the full amount, suggesting that the missing amount might have been due to currency exchange conversions. Finally, he confirmed receipt of the full amount, which led to the closure of the complaint.
Igraču iz Perua blokiran je nalog jer usluge kazina nisu bile dostupne u njegovoj zemlji. Ranije se uspešno registrovao i izvršio depozit, ali nije mogao da pristupi svom računu da podigne svoja sredstva, koja su iznosila S/1300,00 Soles. Kazino ga je obavestio da će sredstva biti vraćena u roku od sedam dana. Međutim, prijavio je da nije dobio sredstva ni nakon što je protekao predviđeni rok. Kada je pokrenuo pitanje sa timom za žalbe, kazino je potvrdio da su poslali pun iznos. Kasnije je potvrdio da je primio deo svog dobitka, ali mu i dalje nedostaju S/300,00 Soles. Kazino je tada razjasnio da su zaista poslali ceo iznos, sugerišući da je iznos koji nedostaje možda nastao zbog konverzije valuta. Konačno, on je potvrdio da je primio pun iznos, što je dovelo do zatvaranja žalbe.
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaše negativno iskustvo sa 21 kazinom.
Možete li da navedete kada ste poslednji put mogli da pristupite veb lokaciji kazina?
Možete li ljubazno potvrditi da li ste prošli punu KIC verifikaciju?
Da li ste kontaktirali korisničku podršku sa pitanjem o vašem povlačenju kao što je predloženo na stranici koja vas obaveštava da je Peru dodat u zabranjene zemlje?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Dear Pantera1005,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with 21 Casino.
Could you please specify when was the last time you were able to access the casino website?
Could you kindly confirm if you have passed the full KYC verification?
Have you contacted customer support with a question about your withdrawal as suggested on the page informing you that Peru has been added to restricted countries?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Možete li da navedete kada ste poslednji put mogli da pristupite veb lokaciji kazina?
Poslednji put kada sam se prijavio i igrao sam Plan NVO i Pragmatic 02/12/2024 i tamo sam podneo zahtev za moj račun.
Možete li potvrditi da li je prošao punu KIC verifikaciju?
Naravno, verifikovali su moj račun 100%, zbog čega sam odlučio da uplatim novac na kazino platformi 21.
Da li ste kontaktirali korisničku podršku sa pitanjem o vašem povlačenju kao što je predloženo na stranici koja vas obaveštava da je Peru dodat u zabranjene zemlje?
Ako ste se žalili na e-mail support@21casino.com za zahtev za povlačenje i za blokadu u poslednjem trenutku koja ograničava zemlju Peru
Priložiću vaš odgovor na moje pitanje.
Could you specify when was the last time you were able to access the casino website?
The last time I logged in and I was playing Plan NGO and Pragmatic on 02/12/2024 and there I made the request for my receipt.
Could you please confirm if it passed the full KYC verification?
Of course, they did verify my account 100%, which is why I decided to deposit money on the 21 casino platform.
Have you contacted customer support with a question about your withdrawal as suggested on the page informing you that Peru has been added to restricted countries?
If you have complained to the email support@21casino.com for the withdrawal request and for the last minute blockade restricting the country of Peru
I will attach your answer to my question.
¿Podría especificar cuándo fue la última vez que pudo acceder al sitio web del casino?
La ultima vez que ingrese y estuve jugando Plan NGO y Pragmatic el dia 12/02/2024 y alli mismo hize la solicitud de mi recibo.
¿Podría confirmar si pasó la verificación KYC completa?
Claro, si me llegaron a verificar mi cuenta al 100%, por eso mismo que yo me anime en depositar dinero a la plataforma de 21 casino.
¿Se ha comunicado con atención al cliente con una pregunta sobre su retiro como se sugiere en la página que le informa que Perú se ha agregado a países restringidos?
Si e reclamado al correo de support@21casino.com por la solicitu de retiro y por el bloqueo de a ultima hora de restringio el pais Peru
21 Kazino više nije dostupan na teritoriji na kojoj živite.
Svi korisnički računi više ne rade i sva preostala sredstva će biti vraćena na karticu ili bankovni račun u evidenciji u roku od 7 dana. Svi preostali bonusi, bonus spinovi ili bodovi lojalnosti su poništeni u skladu sa našim
Uslovi.
Svi podaci o ličnim i igračkim aktivnostima biće bezbedno izbrisani čim
više nisu neophodni da bismo se pridržavali naših ugovornih i regulatornih obaveza. Ako imate bilo kakvih pitanja, kontaktirajte naš tim za korisničku podršku na support@21Casino.com .
Ako imate bilo kakvih pitanja, ne ustručavajte se da nas kontaktirate ponovo, putem naše e-pošte ili pristupanjem našem ćaskanju uživo.
Bićemo srećni da vam pomognemo 24 sata dnevno.
Srdačan pozdrav,
Podrška za kazino.
YOUR CASINO RESPONSE:
Hello,
Thank you for contacting 21 Casino.
21 Casino is no longer available in the territory in which you reside.
All customer accounts are no longer operational and any remaining funds will be returned to the card or bank account on file within 7 days. Any remaining bonuses, bonus spins or loyalty points have been voided in accordance with our
terms and Conditions.
All personal and gaming activity data will be securely deleted as soon as
are no longer necessary to comply with our contractual and regulatory obligations. If you have any questions, please contact our customer support team at support@21Casino.com .
If you have any questions, do not hesitate to contact us again, through our email or by accessing our live chat.
We will be happy to help you 24 hours a day.
Kind regards,
Casino support.
SU RESPUESTA DEL CASINO:
Hola,
Gracias por contactarse con 21 Casino.
21 Casino ya no está disponible en el territorio en el que usted reside.
Todas las cuentas de clientes han dejado de estar operativas y los fondos restantes se devolverán a la tarjeta o cuenta bancaria registrada en un plazo de 7 días. Toda bonificación, giros de bonificación o puntos de fidelidad restantes han sido anulados de acuerdo con nuestros
términos y condiciones.
Todos los datos personales y de actividad de juego se eliminarán de forma segura en cuanto
dejen de ser necesarios para cumplir con nuestras obligaciones contractuales y regulatorias. Si tiene alguna pregunta, póngase en contacto con nuestro equipo de atención al cliente en support@21Casino.com.
Si tiene cualquier consulta, no dude en contactarnos nuevamente, a través de nuestro correo electrónico o accediendo nuestro chat en vivo.
Kazino vas je obavestio u mejlu poslatom 13. februara da će „svaka preostala sredstva biti vraćena na karticu ili bankovni račun u evidenciji u roku od 7 dana". Ako ne dobijete svoje dobitke do 20. februara, obavestite me i mi ćemo stupiti u kontakt sa kazinom. Hvala na razumevanju.
The casino informed you in the email sent on February 13, that "any remaining funds will be returned to the card or bank account on file within 7 days". If you do not receive your winnings by February 20, please let me know and we will get in touch with the casino. Thank you for your understanding.
Zdravo, do sada nemam odgovor sa 21 kazino platforme, moja pritužba je poštena POŠTO KASINO 21 mora da promeni svoju politiku u poslednjem trenutku, kada sam sa moje strane VEĆ 100% VERIFIKOVAO SVOJ NALOG KADA ON JE VEĆ POLOŽIO NOVAC NA RAČUN + 2 puta do 3 puta, KADA JE VEĆ IMAO NOVAC OD 1.300,00 SOLA DA PODIZI….
Zato se žalim, što mi daju moj profit.
HAGE FAIRLI
Hello, until now I have no response from the 21 casino platform, my complaint is fair SINCE ON THE PART OF 21 CASINO, having to change their policies at the last minute, when on my part I HAD ALREADY VERIFIED MY ACCOUNT 100%, WHEN HE ALREADY DEPOSITED MONEY INTO HIS ACCOUNT + 2 times to 3 times, WHEN HE ALREADY HAD A MONEY OF 1,300.00 soles TO WITHDRAW….
That's why it's my complaint, that they give me my profit.
HAGE FAIRLY
Hola, hasta ahora no tengo respuesta ni de la plataforma 21 casino , mi queja si es justa YA QUE DE PARTE DE 21 CASINO, al tener que cambiar a ultimo momento sus politicas, cuando de mi parte YA HABÍA VERIFICADO MI CUENTA AL 100%, CUANDO YA E DEPOSITO DINERO EN SU CUENTA + 2 de veces a 3 veces , CUANDO YA TENÍA UN DINERO DE 1,300.00 soles POR RETIRAR….
por eso es mi queja, que me den mi ganancia QUE LO
ZDRAVO, POMOĆ U SLUČAJU MOLIMO OD VAŠEG DELA KAZINO GURUA I OD 21 KASINA, TREBA MI REŠENjE MOG SLUČAJA, VEĆ PROŠLO JE 7 DANA I NIKO MI NIŠTA NE KAŽE
HELLO, ANY HELP WITH THE CASE PLEASE FROM YOUR PART CASINO GURU AND FROM 21 CASINO, I NEED THE SOLUTION OF MY CASE, IT'S ALREADY BEEN 7 DAYS AND NO ONE TELLS ME ANYTHING
HOLA ALGUNA AYUDA ANTE EL CASO POR FAVOR DE SU PARTE CASINO GURU Y DE LA PARTE DE 21 CASINO, NECESITO LA SOLUCION DE MI CASO, YA PASO 7 DIAS Y NADIE ME DICE NADA
Puno vam hvala Pantera1005 na pružanju svih potrebnih informacija. Sada ću preneti vašu žalbu kolegi Petru ( peter.c@casino.guru ) koji će vam biti u pomoći. Želim vam puno sreće i nadam se da će vaš problem biti rešen na vaše zadovoljstvo u bliskoj budućnosti.
Thank you very much, Pantera1005, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Zdravo Peter mailto:peter.c@casino.guru , upućivanjem me sa vašom personalizovanom pažnjom, želim da znam odgovor na svoju žalbu, želim da moj novac dobijem u 21 kazinu na svom računu koji sam registrovao kod Scotiabank, jer zbog njihove politike u poslednjem trenutku menjaju da moja zemlja nije dostupna za kazino 21,
gde sam se registrovao, verifikovali su mi odobreni iznos, uplatio sam pravi novac na platformu gde sam držao novac od 1.300,00 solesa, i potreban mi je taj novac da stigne na moj račun jer TO RADIM DOBRO, BEZ KRŠENjA PROPISA SVAKOG DOBAVLjAČA. .. hitan odgovor jer već čekam više od 8 dana
Hello Peter mailto:peter.c@casino.guru , by referring me with your personalized attention, I want to know an answer to my complaint, I want my money won in 21 casino in my account that I registered with Scotiabank, since due to their last minute policies changes that i country is not available for 21 casino,
where I registered, they verified my approved amount, I deposited real money to the platform where I kept the money s/ 1,300.00 soles, and I need that money to reach my account because I DO IT WELL, WITHOUT BREAKING THE REGULATIONS OF EACH SUPPLIER... urgent response because I have already been waiting for more than 8 days
Hola peter mailto:peter.c@casino.guru, al derivarme con su atencion personalizada, quiero saber alguna respuesta de mi queja, quiero mi dinero ganado en 21 casino en mi cuenta que registré de Scotiabank, ya que por sus políticas a ultimo momento cambia que i país no es está disponible para 21 casino,
donde yo me e registrado, verificaron mi cuanto aprobada , deposite dineros reales a la plataforma donde me quede con el dinero s/ 1,300.00 soles, y necesito que ese dinero me llegue a mi cuenta porque LO HAGUE BIEN, SIN ROMPER REGLAMENTOS DE CADA PROOVEDOR… respuesta urgente porque ya tengo mas de 8 días esperando
Hvala Pantera1005 što nam je pružio sve informacije. Nadam se da ćemo zajedno uspeti da rešimo ovaj problem.
Sada bih zamolio 21 Casino za njihovu pomoć u rešavanju ove žalbe. Želeli bismo da znamo kada igrač može da očekuje da dobije neplaćena sredstva koja su ostala na računu nakon zatvaranja.
Hvala vam!
Hello there,
Thank you Pantera1005 for providing us with all the information. I hope we'll be able to resolve this issue together.
I would now like to ask 21 Casino for their help in resolving this complaint. We would like to know when can the player expect to receive any outstanding funds that remained in the account after closure.
Sa žaljenjem vas obaveštavam da smo prestali da primamo igrače iz Perua. Ipak, želim da vas uverim da su vaša preostala sredstva poslata. Pored toga, imajte na umu da vam je naš tim za plaćanja već poslao e-poruku kojom potvrđuje uspešnu isplatu.
Srdačan pozdrav,
21casino
Hello @Pantera1005,
I regret to inform you that we have ceased accepting players from Peru. Nevertheless, I want to assure you that your remaining balances have been sent out. Additionally, please note that our payments team has already sent you an email confirming the successful payout.
Poštovani Pantera1005 , ovu žalbu ćemo držati otvorenom dok ne potvrdite da ste primili sredstva. Obaveštavajte me o daljem razvoju događaja. Hvala vam!
Thank you for the update 21 Casino representative.
Dear Pantera1005, we will keep this complaint open until you confirm you received the funds. Please keep me informed about any further developments. Thank you!
ZDRAVO, PROŠLO JE VIŠE OD 48 SATI I DO SADA NIMAM NOVAC NA BANKOVNOM RAČUNU
I TRAŽILA NA E-MEJL OF support@21casino.com ,a njegov odgovor je bio da ON NE ZNA NIŠTA O MOJEM ZAHTEVU ZA POVLAČENjE I NE ZNA NIŠTA
POTREBNO MI JE MOJE POVLAČENjE NA RAČUN JER SAM POŠTENO ZARADIO
PRILOŽIĆU ŠTA JE KOMPANIJA ODGOVORILA:
Sid (21 kazino)
27. februar 2024., 14:03 UTC
Zdravo,
Hvala vam što ste kontaktirali 21 Casino.
Imajte na umu da na ovaj račun nikada nije izvršen depozit ili povlačenje sredstava.
Molimo vas da nam pružite više detalja o ovome i biće nam drago da vam pomognemo. Alternativno, kontaktirajte relevantni kazino u vezi sa vašim povlačenjem.
Ako imate bilo kakvih pitanja, ne ustručavajte se da nas kontaktirate ponovo, putem naše e-pošte ili pristupanjem našem ćaskanju uživo.
Bićemo srećni da vam pomognemo 24 sata dnevno.
Srdačan pozdrav,
Podrška za kazino.
NIJE PRAVEDNO DA NEMA NIŠTA U SISTEMU
HELLO, IT'S BEEN MORE THAN 48 HOURS AND SO FAR I HAVE NOT GOT ANY MONEY IN MY BANK ACCOUNT
AND CLAIMED TO THE EMAIL OF support@21casino.com ,and his response was that HE DOESN'T KNOW ANYTHING ABOUT MY WITHDRAWAL REQUEST AND HE DOESN'T KNOW ANYTHING
I NEED MY WITHDRAWAL TO MY ACCOUNT BECAUSE I EARNED FAIRLY
I WILL ATTACH WHAT THE COMPANY RESPONDED:
Syd (21 Casino)
Feb 27, 2024, 2:03 p.m. m. UTC
Hello,
Thank you for contacting 21 Casino.
Please note that no deposit or withdrawal has ever been made to this account.
Please provide us with more details about this and we will be happy to help you. Alternatively, please contact the relevant casino regarding your withdrawal.
If you have any questions, do not hesitate to contact us again, through our email or by accessing our live chat.
We will be happy to help you 24 hours a day.
Kind regards,
Casino support.
IT'S NOT FAIR THAT THERE IS NOTHING IN THE SYSTEM
HOLA, YA PASO MAS DE 48 HRAS Y HASTA EL MOMENTO NO ME LLEGA NINGUN DINERO A MI CUENTA BANCARIA
E RECLAMADO AL CORREO DE support@21casino.com ,y su respuesta a sido que NO SABE NADA DE MI SOLICITUD DE RETIRO Y NO SABE NADA
YO NECESITO MI RETIRO A MI CUENTA PORQUE ME GANE JUSTAMENTE
ADJUNTARE LO QUE RESPONDIO LA EMPRESA:
Syd (21 Casino)
27 feb 2024, 2:03 p. m. UTC
Hola,
Gracias por contactarse con 21 Casino.
Tenga en cuenta que nunca se ha realizado un ingreso o una retirada en esta cuenta.
Facilítenos más detalles al respecto y estaremos encantados de ayudarle. Si lo prefiere, póngase en contacto con el casino correspondiente en relación con su retirada.
Si tiene cualquier consulta, no dude en contactarnos nuevamente, a través de nuestro correo electrónico o accediendo nuestro chat en vivo.
Hvala vam na strpljenju dok smo dodatno istraživali stvar za vas. Nakon naše detaljne istrage, potvrdili smo da vam je pun iznos od 1.300 PEN zaista poslat kako je nameravano.
Pored toga, naš tim za plaćanja vam je već poslao imejl koji sadrži Inpai referentni broj. Ovaj referentni broj se može dati vašoj banci radi daljeg pregleda i pojašnjenja u vezi sa transakcijom.
Međutim, imajte na umu da ne snosimo nikakvu odgovornost za konverzije valuta do kojih može doći tokom procesa transakcije.
Ako imate bilo kakvih dodatnih pitanja ili nedoumica, ne oklevajte da nam se obratite.
Srdačan pozdrav,
21casino
Dear @Pantera1005,
Thank you for your patience while we investigated the matter further for you. Following our thorough investigation, we have confirmed that the full amount of 1,300 PEN was indeed sent out to you as intended.
Additionally, our payments team has already dispatched an email to you containing the Inpay reference number. This reference number can be provided to your bank for further review and clarification regarding the transaction.
However, please be reminded that we do not bear any responsibility for currency exchange conversions that may occur during the transaction process.
Should you have any further questions or concerns, please do not hesitate to reach out to us.
Drago mi je da čujem da je vaš problem uspešno rešen. Sada ću žalbu označiti kao „rešenu" u našem sistemu.
Hvala vam na saradnji i ne ustručavajte se da kontaktirate naš centar za rešavanje žalbi ako budete imali problema sa ovim ili bilo kojim drugim kazinom u budućnosti. Tu smo da pomognemo.
Srdačan pozdrav,
Peter
Dear Pantera1005,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Peter
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