zdravo
Igrao sam na 21bets.com iz Švedske, bez korišćenja VPN-a, proksija ili bilo kojih zabranjenih alata. Nakon što sam podneo zahtev za povlačenje od 395,48 evra, primio sam e-poruku u kojoj se kaže da je povlačenje otkazano zbog „kršenja uslova i uslova 12.10", koji navodi nekoliko mogućih problema kao što su upotreba VPN-a, lažni dokumenti, zloupotreba bonusa itd.
Međutim, nisam uradio ništa od toga.
Dao sam pravu švedsku ličnu kartu, pravi bankovni izvod i pravu potvrdu o prebivalištu – sve zvanične dokumente. Nikada nisam koristio VPN, nisam zloupotrebio nikakve bonuse i nikada nisam prekršio nijedno pravilo.
Tražio sam podršku za konkretno objašnjenje ili dokaz, i dobio sam ovo:
„Obavještavamo vas da je naša odluka konačna i da je donesena u skladu sa našim uslovima i odredbama.
"Naše odredbe i uslovi su odobreni i odobreni od strane regulatora licenciranja..."
Odbijaju da kažu šta sam tačno pogrešio.
Ovo je očigledno nepravedna odluka i tražim od AskGamblers-a da mi pomognu u vraćanju pravog dobitka (395,48 €).
Hvala unapred.
Hi,
I played at 21bets.com from Sweden, without using a VPN, proxy, or any prohibited tools. After making a withdrawal request of €395.48, I received an email saying the withdrawal was canceled due to "breach of T&Cs 12.10", which lists several possible issues like VPN use, fake documents, bonus abuse, etc.
However, I did none of those things.
I provided a real Swedish ID, a real bank statement, and a real certificate of residence – all official documents. I have never used a VPN, I did not abuse any bonuses, and I never broke any rules.
I asked support for a specific explanation or evidence, and I got this:
"Please be informed that our decision is final and was made in accordance with our terms and conditions."
"Our Terms and Conditions are approved and authorized by the licensing regulator..."
They refuse to say what exactly I did wrong.
This is clearly an unfair decision, and I ask AskGamblers to assist in getting my rightful winnings (€395.48) restored.
Thank you in advance.
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