Zdravo czibakjanos1995,
Hvala vam puno što ste podneli žalbu i zaista mi je žao što čujem za vaš problem sa 22bet kazinom. Prvo, želim da istaknem da smo mi Casino.Guru.
Dozvolite mi da vam postavim još nekoliko pitanja pre nego što krenemo dalje.
- Možete li da nam kažete da li je vaš nalog već verifikovan i ako jeste, od kada tačno?
- Koji je bio poslednji bonus koji ste dobili?
- Kada ste poslednji put razgovarali sa kazinom i o čemu se radilo?
Imajte na umu da su bonusi dobra volja kazina i da je u potpunosti na kazinu da li ćete dobiti bonus ili ne. Ako vam nedostaju bonusi, savetovao bih vam da igrate u drugom kazinu.
Radujem se vašem odgovoru.
pozdrav,
Nick
Hello czibakjanos1995,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 22bet Casino. Firstly, I would like to point out that we are Casino.Guru.
Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- What was the last bonus you have claimed?
- When was the last time you spoke to the casino and what was it about?
Please note that bonuses are a good-will of the casino and it is entirely up to the casino whether you receive a bonus or not. If you are missing bonuses, I would advise to play in a different casino.
Looking forward to your answer.
Regards,
Nick
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