Još jednom sam pregledao snimke ekrana e-poruka koje ste dali. U tim imejlovima niste spomenuli da želite da vaš nalog bude zatvoren zauvek. Umesto toga, zatražili ste da se zatvori na godinu dana. Pored toga, nije bilo reči o zavisnosti od kockanja ili potrebi za trajnim samoisključenjem.
Što se tiče zahteva za verifikaciju, imajte na umu da ne rešavamo probleme u vezi sa identifikacijom računa nakon određenog iznosa depozita. Ova pitanja spadaju u nadležnost organa za izdavanje dozvola. Možda ćete želeti da ih direktno kontaktirate u vezi sa procedurama verifikacije vašeg naloga.
Što se tiče promotivnih e-poruka, oni se često šalju na veliko i trebalo je da ste u mogućnosti da otkažete pretplatu na njih. Alternativno, njihovo označavanje kao neželjene je još jedna opcija koju ste mogli da preduzmete nakon što je vaš nalog zatvoren.
Nažalost, na osnovu dokaza koje ste dostavili, nismo u mogućnosti da vam pomognemo u obezbeđivanju povraćaja vaših depozita, jer to ne dokazuje da je vaš račun trebalo da bude trajno zatvoren zbog zavisnosti od kockanja.
Međutim, ako želite pomoć pri zatvaranju naloga sada, obavestite me i rado ćemo vam pomoći u tome, jer je to jedina akcija koju možemo da preduzmemo u ovom trenutku.
I have once again reviewed the screenshots of the emails you provided. In those emails, you did not mention that you wanted your account closed forever. Instead, you requested it be closed for 1 year. Additionally, there was no mention of gambling addiction or the need for permanent self-exclusion.
In terms of the verification requirement, please note that we do not handle issues related to account identification after a certain amount of deposits. These issues fall under the jurisdiction of the licensing authority. You might want to contact them directly regarding the verification procedures for your account.
Regarding the promotional emails, they are often sent out in bulk, and you should have been able to unsubscribe from them. Alternatively, marking them as spam is another option you could have taken after your account was closed.
Unfortunately, based on the evidence you have provided, we are unable to assist in securing a refund for your deposits, as it does not prove that your account should have been permanently closed for gambling addiction.
However, if you would like assistance with closing your account now, please let me know, and we will be happy to help with that, as it is the only action we can take at this point.
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