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Dear Casino Guru

I'm contacting you because I've done everything in my power to get my money back from 22bet but they are preventing me from withdrawing my money.

I registered and verified registeration a few days ago.

I deposited 300€ to account and played all the money.

Yesterday I tried withdrawing my money but I had to send documents to security department which I did.

I got a message saying I could use withdraw option now that account verified.

I tried 15 times at least and I keep getting declined with an error message " Denied by operator. Payment Processing error"

I contacted 22bet and sent them at least 20 e-mails explaining the situation but they still refuse to withdraw my money.

They asked me to see with bank so I called my bank and said that 22bet is probably a fraud since they never got a demand for payment from 22 bet and my bank never blocked transactions.

They told me to go and deposit with e wallet and bet on 1.1 odd then try to withdraw after sending proof to security which I find very weird since on the ither books i just need to enter bank info and click withdraw to get money back. I read a lot of posts of complaints on this site with the same directions and people get another error message saying " Unable to withdraw.you need to deposit and withdraw with same payment method and withdraw in proportion of deposit" which is clearly nonsence since they advise to use second payment method to withdraw all money. I'm afraid i'm being scammed.

Ever since, I've been explaining and sending them account info so they can send me my money but they keep making excuses and do not answer my mails besides with copy paste nonsense.

They are deliberately keeping my earnings illegally

1. That being said, how do I go about getting my money please?

Dear Thomas75,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Would you be so kind and post here a screenshot of the error message? Could you please forward me the confirmation from the casino regarding successful KYC verification?

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Thank you very much Thomas75 for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

I thank you very much Kristina and I really hope to see my funds again.

I will cross fingers but I already feel more confident with your assistance.

Best regards,

Hello Thomas,

I looked at your complaint and will do my best to help you. I would like to invite 22bet Casino into this conversation. Can you please specify what is the problem with player’s withdrawal?

We would like to ask the 22bet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Thank you for extending the time. I hope to get my nightmare done with pfffff...

Dear Casino Guru,

One of your employees 'Laura' from the test department has contacted me regarding a post about my 22bet withdrawal issues stating she would be happy to help. She advised me to create a skrill account and told me the different steps to proceed in order to enable the withdrawal of my funds from 22 bet with skrill (money deposited by mastercard payment method initially)

I did everything she told me and said i would pay her 30€ to reward her if she would help getting my money back. I deposited money via skrill with paypal but i'm unable to deposit on 22 bet since the money isn't gambling money. (I deposited with paysafecard option) The check option for gambling is only available with deposits via VISA card and she said if I would send her an additionnal 15€ she would convert 15€ with her VISA card and wire to my skrill for me to withdrawal but she has been dishonest and keeps saying she never recieved the money when she clearly did. She contacted me out of the blue a few days ago for me to send her the money.

She probably does that to every desperate person on this forum. I have all proof of money sent and transaction record and e-mails asking me to send money to help when she knew she would keep it to her self. I aked her to send me the transaction record for that specific operation to give me proof she is saying the truth about not recieving but I know it is instant and i have sent her money before. She gave me a ton of excuses not to and is acting extremly defensive when I'm just trying to understand what happended.She has been ghosting me. She has been overly nice and suspicious and I decided to believe her as i've got 300€ to withdraw and it is a large sum of money for me.

I'm completely shocked and disgusted that has happened to me from your staff member.

This is clearly stealing and dishonesty. I will proceed and take action. My case has not been taken seriously and I've been stolen from your staff members...

I can send all aditionnal proof with no problem at all. I took screenshots and my record is clean on skrill. I did only 3 transactions counting 2 for her and skrill said the money has been sent and it is not lost. I have transaction number

The # number of reference is always a 7 digit number. Here it is a 6 digit number. The terms stated in this e-mail are in regard of a specific e-wallet: skrill. They never specify a specific e-wallet to use ( i exchanged over 62 e-mails and read over 100 complaints and replies so i know that for a fact)

All instructions are about things and fears i had about trust issues of process of claiming withdraw. It says I should send 34€ or more and no prior bet when they clearly never specify such thing and they do not operate this way.

They do not manage a skrill account for you to send money for them to add to your account because it could be non gambling money and it is not theire job to do so. I have all proof of the accusations i made against Laura Nuñez and I believe she is behind this sceam. I will seek help from my lawyer if this nightmare does not finish. I am clearly being played with. I recieved a message 3 mins later saying my ownings were being confiscated for no reason but i observed that the copy paste e-mail was different from theire standard official 22bet one. This is not 22 bet contacting me and after my mkney being stolen from your colleague i have no clue who it could be else. I checjed my balance and my money has not been confiscated.

Thank you fir sorting this problem out and if someone honest and competent enough to help could call me i would appreciate greatly. This is ridiculous!!!

I have all proof of statements and this has gone way way too far.

I only needed a money conversion of gambling money for skrill for me to try to withdraw since 22bet has not contacted casino guru and when i got contacted by Laura , my problems gotten worse. This is unacceptable. You should check your employees

In the e-mail from this fake 22bet it says " [...] since the amount deposited so far is not proportional to your withdrawal request"

The only person who knows what i have to my balance is Laura. It is 15€. 22 bet couldn't and wouldn't make an assumption this big...

Best regards,

The # number of reference is always a 7 digit number. Here it is a 6 digit number. The terms stated in this e-mail are in regard of a specific e-wallet: skrill. They never specify a specific e-wallet to use ( i exchanged over 62 e-mails and read over 100 complaints and replies so i know that for a fact)

All instructions are about things and fears i had about trust issues of process of claiming withdraw. It says I should send 34€ or more and no prior bet when they clearly never specify such thing and they do not operate this way.

They do not manage a skrill account for you to send money for them to add to your account because it could be non gambling money and it is not theire job to do so. I have all proof of the accusations i made against Laura Nuñez and I believe she is behind this sceam. I will seek help from my lawyer if this nightmare does not finish. I am clearly being played with. I recieved a message 3 mins later saying my ownings were being confiscated for no reason but i observed that the copy paste e-mail was different from theire standard official 22bet one. This is not 22 bet contacting me and after my mkney being stolen from your colleague i have no clue who it could be else. I checjed my balance and my money has not been confiscated.

Thank you fir sorting this problem out and if someone honest and competent enough to help could call me i would appreciate greatly. This is ridiculous!!!

I have all proof of statements and this has gone way way too far.

I only needed a money conversion of gambling money for skrill for me to try to withdraw since 22bet has not contacted casino guru and when i got contacted by Laura , my problems gotten worse. This is unacceptable. You should check your employees

In the e-mail from this fake 22bet it says " [...] since the amount deposited so far is not proportional to your withdrawal request"

The only person who knows what i have to my balance is Laura. It is 15€. 22 bet couldn't and wouldn't make an assumption this big...

Best regards,

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.

We’ve reopened this complaint at the request of 22bet Casino casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Hello! The player needs to contact security@22bet.com to open a withdrawal. 

2bet casino,

Thank you for your response. How should I go about it in order to withdraw my actual balance ?

I opened a case with casino guru 2-3 years ago qince I have been going back and forth with 22 bet via e-mail and I've been put through hell.

I've done everything right and even sent documents over to you but had never been given the chance to withdraw my money.

Please give me a chance and the instructions to withdraw my money.

Thank you in advance.

Dear Thomas75,

Thank you for your response. Two years ago, we did not have a representative from the casino involved in the case. However, I am hopeful that now we will be able to resolve your issues. Please reach out to the casino at contact security@22bet.com. If you encounter any difficulties, feel free to contact us here, and we will provide assistance.

I reached out to them yesterday. I'm waiting on their response

Thank you for sharing this information. I hope that this time you receive clear instructions and that everything goes smoothly.

Dear Thomas75,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Thomas75,

Could you please confirm if you were able to withdraw your balance? If you not respond, I will need to close this case.

Thank you.

Unfortunately, Thomas75 did not respond to this complaint. However, based on the development of the complaint, we assume that he was able to withdraw his balance.

Thomas75 can reopen this complaint at any time, but for now, I am closing it as solved.