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I have a problem with my refund, I have been waiting for a balance refund for more than 20 days, they do not give me any solution, they ask me for all the possible documents, personal and bank, I have provided them all and they still do not give me solutions!!

I think this house is a scam for users, to deposit there are no problems but for the withdrawal of funds it is impossible, by the way I have the account verified by them.

When the 22bet team called me back, I told them about the case and they hung up on me.

Tengo un problema con mi reintegro, llevo más de 20 días esperando un reintegro de saldo, no me dan solución ninguna, me piden todos los documentos posibles, personales y bancarios, los he aportado todos y siguen sin darme soluciones!!

Creo que esta casa es una estafa para los usuarios, para depositar no hay problemas pero para el reintegro de fondos es imposible, por cierto cuento con la cuenta verificada por ellos mismos.

cuando me devuelven llamada el equipo de 22bet le comento el caso y me cuelgan.

Dear tolpe93,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Before we move forward with this complaint could you please clarify whether you are waiting for a withdrawal of your winnings, or a refund of some kind?

Have you received any funds from this casino before?

Looking forward to hearing from you.

Best regards,

Kristina

It is a profit withdrawal.

Yes, I have received withdrawals before, but they did not give me any problems once I verified my account, but in the last case they ask me for documentation of all kinds, repeatedly, since I have contributed everything, but it seems that they just want to stall.

Thanks.

Es un retiro de ganancias.

Sí, he recibido antes retiros, pero no me ponían problemas una vez verifiqué mi cuenta, pero en el último caso me piden documentación de todo tipo, de manera reiterada, ya que he aportado todo, pero parece que sólo quieren dar largas.

Gracias.

Thank you for your reply, tolpe93. Could you please advise when exactly you made your last successful withdrawal? Approximately how many days did it take?

Also, which payment method to withdraw your winnings have you opted for? Was it the same one you used before?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru, if there is any. Thank you in advance.

Hello I have sent an email to you with the personal information.

The last withdrawal was on 05/11/2022, a withdrawal of €70 was that and it was correct, the one made later that I have had problems with.

I wanted to withdraw by bank transfer Know, the same as always.

Hola he enviado un correo a usted con la información personal.

El último retiro fue el 11/05/2022 un retiro de 70€ fue ese y fue correcto, el realizado posteriormente el que he tenido problemas.

Quise retirar por transferencia bancaria Sepa, el mismo de siempre.

Dear tolpe93,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of 22bet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 22bet Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.

We’ve reopened this complaint at the request of 22bet Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

We apologize for the delayed response. I would like to inform you that the player has successfully completed the verification process and is currently actively participating in the game, as well as successfully withdrawing funds throughout this month. Thank you for your patience and understanding!

Dear tolpe93,

Could you kindly confirm if we can consider this complaint as resolved?

Thank you.

Dear tolpe93,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Based on the last casino representative post, we believe that this complaint was resolved. However, because the player didn't respond, we must reject it with the status: player stopped responding.