24CasinoBet - Igrač se bori da završi verifikaciju računa.

I made a deposit for 200kr without a bonus and won 2500kr and made a deposit even became verified when I sent in all my documents... Now I have been waiting for more than 3weeks for their standard procedure (SUCH BS)

Dear liverpool4life83,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

What!!??,

I'm already verified they accepted my documents

What's your excuse now

Thank you very much, liverpool4life83, for your reply. I’m sure you understand that I don’t work for 24CasinoBet, but as one of the Casino.Guru independent employees and professionals I’m trying to help you to resolve your problem. 

I understand now that your account has been successfully verified. I'm transferring your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of 24CasinoBet to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep on trying.

Hello liverpool4life83,

I looked at your complaint and will do my best to help you. I would like to invite 24CasinoBet into this conversation. Dear Casino, can you specify where is the problem with the player’s verification process, please?

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear liverpool4life83.

Unfortunately, the casino is non-responsive. In this situation, I am afraid we can't help you, the casino is operating without any license, so there is no regulatory body where you can complain.

You can probably get your deposits back through chargeback. But please remember that this is the last resort option, forbidden in every casino.

here is the link to the company which may help you:

https://mychargeback.com/

Unfortunately, I can't do more for you.

I am closing this complaint as unresolved.