Igrač iz Finske pokušao je otkupiti bodove lojalnosti bez uspjeha.
24kcasino.com djeluje sumnjivo i otvoreno prevara sa mojom nagradom od kupovine u trgovini, 1 BTC, plus dodatne poteškoće i bezobrazno neznanje prema meni da bih uz to isplatio stanje na svom računu od 20.000 eura.
Igrao sam preko 1000 000 bodova lojalnosti i iskoristio sam tu nagradu iz njihove nagrade: jedan fizički bitcoin poslan na moju kućnu adresu.
Nakon podnošenja zahtjeva za nagradu, umjesto čestitanja / potvrde nagrade na bilo kojem narednom e-mail-u ili slično, oni su mojem računu pripisali samo 50 €, a nakon toga su šutjeli iako sam slao upite kako ću primiti nagrada.
Nakon nekoliko dana uklonili su 1 BTC za nagradu od 1000 000 bodova lojalnosti iz svoje trgovine nagrada.
Da sam znao da varaju ovako s lažnom tvrdnjom da imaju takvu opciju nagrade, ne bih iskoristio svojih 1000.000 bodova za beskorisnih 50 €, već umjesto neke druge nagrade, ili ne bih igrao za toliko bodova uopće i izgubio tisuće eura da bi akumulirao bodove.
Iako se ovo očito čini 100% prevara u kojoj su ozbiljno obmanujući razmjere koristili kao oružje da naštete svojim kupcima - ovo nije sve!
Nakon mojih nekoliko pokušaja kontakta, konačno su odgovorili, ali tek nakon toga izmišljajući neka nova "pravila" (iznenađenje, iznenađenje), priče da će moji bodovi odjednom nekako vrijediti samo 5% jer sam igrao stolne igre. (jadno) Ali najsmješnije je to što uopće nisam ni igrao stolne igre. Igrao sam video poker. (jadno puta sto)
Ipak, svakome pri zdravoj pameti je jasno da smišlja priče kako bi izbjegao slanje nagrade za koju sam puno igrao, uložio vrijeme, trud i nadasve izgubio puno novca prije nego što sam tamo stigao.
Nadalje, pogodio sam jedan flush u posljednjim metrima prije nego što sam dosegao 1000.000 bodova lojalnosti. Stanje mi je prešlo 20 000 € i sada su mi spremni platiti samo 3 000 EUR odmah i neće mi obećati da ću bilo što drugo dobiti u bilo kojem trenutku, tačnije, raspored ostavljaju potpuno otvorenim i nepoznatim za mene. Odbijaju mi reći bilo šta o tome kada bih uopće mogao dobiti ostatak svog stanja. Tražili su od mene da tražim isplatu u manjim ratama. Izbjegavaju odgovoriti direktno na moje direktno pitanje.
24kcasino je napravio veliki korak do velike prevare na štetu svog vjernog kupca. Ovo je ozbiljan slučaj. Stvarno bi mi trebala pomoć, hvala.
Ako 24kcasino porekne da sam ikad imao 1000 000 bodova, ili da su ikad imali takvu nagradu od 1 BTC za 1000 000 bodova, ili da sam ikad uspješno kupio gore spomenutu nagradu, na fotografijama i video zapisima imam sve zabilježeno počev od stvarnog trenutak kupovine, pa čak i ranije. Takođe imam snimke zaslona njihovih pravila i odredbi za nagradu, sve zabilježeno u trenutku mog igranja i u trenutku zahtjeva za nagradu. Sve ovo mogu kasnije poslati Casino Guruu u ovom slučaju ako je potrebno.
Još jedna važna stvar, imam i dokaz da bez problema tvrdim i druge nagrade svojim bodovima, koje sam takođe skupio samo igrajući video poker. To je dokaz povrh svega da su se doista bodovi izbrojali jednako puno koliko i bilo koji za potraživanje nagrada, a ne samo nekih smiješnih 5% kako pokušavaju inscenirati svoju prevaru neplaćanja upravo ovom većom nagradom.
Očito je da pokušavaju izbjeći plaćanje. 24kcasino mora shvatiti da oni to ne mogu učiniti. Ako to učine, posljedice na njihovo poslovanje su velike. U tom su slučaju vani - potpuno su bez posla, ako se ova prevara ovako igra s njihove strane. Nečuveno.
24kcasino.com is acting shady and outright scamming with my rewards store purchase, 1 BTC, plus added difficulties and rude ignorance towards me to get my account balance of €20,000 paid out on top of that.
I played over 1000,000 loyalty points and redeemed with that their reward store prize: one physical bitcoin sent to my home address.
After making the claim for the prize, instead of congratulating/confirming the reward anyway which a follow-up email or such, they credited my account with only €50 and after that stayed silent even though I sent inquiries about how am I going to receive the reward.
After some days more they removed the 1 BTC for 1000,000 loyalty points reward from their reward store.
If I knew they cheat like this with the false claim of having such a reward option, I wouldn't have used my 1000,000 points for the useless €50, but instead of some other reward, or I wouldn't have played for so many points at all and lost thousands of euros to accumulate the points.
Even though this obviously seems 100% scam in which they used serious scale misleading as a weapon to hurt their customer like this - this isn't all!
After my several contact attempts, they finally replied, but only making up some new "rules" afterward (surprise, surprise), stories that my points would now suddenly be somehow only 5% worth because I played table games. (pathetic) But the funniest thing is that I didn't even play table games at all. I played video poker. (pathetic times one hundred)
Nevertheless, it's clear to anyone in their right mind that they are making up stories to avoid sending the reward for which I did a lot of playing, put time, effort, and above all lost lots of money before reaching there.
Furthermore, I hit one royal flush in the last meters before reaching 1000,000 loyalty points. My balance went over €20,000 and now they are only willing to pay me €3,000 right away and won't promise that I could get anything else in any timely manner, more exactly they leave the timetable totally open and unknown to me. They refuse to tell me anything about when I could even possibly receive the rest of my balance. They asked me to request the payout in smaller installments. They avoid answering straight to my any straight question.
24kcasino made a major scale step to a huge scam at the expense of their loyal customer. This is a serious case. I would really need help, thank you.
If 24kcasino denies that I ever had 1000,000 points, or that they ever had such a 1 BTC for 1000,000 points reward, or that I ever successfully bought the aforementioned reward, I have everything recorded in photos and videos starting from the actual moment of purchase and even before. I also have screenshots of their reward terms and conditions, everything recorded at the moment of my playing, and at the moment of the reward claim. I can send all this later to Casino Guru during this case if needed.
One more important point, I have proof also that I claim without a problem other rewards with my points, which I also accumulated only by playing video poker. That is a proof on top of everything that indeed the points counted just as much full as any to claim rewards, not only some ridiculous 5% how they try to stage their scam of non-payment with this particular bigger reward.
It's obvious that they try to avoid paying. 24kcasino needs to understand that they can't do this. If they do, the consequences to their business are massive. In that case, they are out - totally out of business to the curb if this scam plays on like this from their side. Outrageous.
Dragi tmstms,
Hvala vam što ste podnijeli žalbu. Žao mi je zbog vašeg problema. Provjerio sam odjeljak Lojalnost i evo što sam pronašao https://www.24kcasino.com/en/profile/loyalty-level :
"Kako radi
Napravili smo to za vas lijepo i jednostavno. Što više igrate, više bodova zaradite i više nivoa prođete i veće nagrade ćete dobiti u trgovini. (dolje lijevo u izborniku ove stranice) Ukupno je 7 nivoa predstavljeno zlatnim grumenima što je veći grumen veći je nivo i bolje nagrade koje će uključivati veće novčane bonuse, više besplatnih okretaja veće limite uloga, veće maksimalne isplate, niže uvjeti opklade dok ne uđete na nivo od 24k King u kojem možete mijenjati bodove za velike nagrade poput Ferrarija ili velikog slučaja novca !!!!
Dakle, kad započnete, svaka oklada u eurima (ili ekvivalentnoj valuti) jednaka je 1 bodu, pa recimo položite 50 eura i napravite 50 eura u okladama koje su = 50 bodova, recimo da osvojite 150 eura od 50 eura i ponovo se kladite € 150 .. sada imate € 50 + € 150 u ukupnim okladama = 200 bodova! Lako zar ne?
Svaki put kada se povisite tako što popunite broj iskusnih bodova potrebnih ne samo da biste dobili pristup većim nagradama za lojalnost, već vam dajemo i tajni bonus.
Kakve nagrade imamo?
Morat ćete igrati i saznati, ali jedne stvari sigurno ima dovoljno da ostanete lojalni i učinite nas svojim omiljenim casinom za igranje!., Imamo sve, od bonusa, besplatnih okretaja, smanjenog klađenja, velikih bonusa, besplatnih okretaja velike vrijednosti , kako nivo raste, tako se povećavaju i nagrade koje uključuju odmore, novac, automobile i još mnogo toga!
Kako se Igre izračunavaju za bodove lojalnosti?
Kao i kod redovnih bonusa, svaki bod lojalnosti izračunava% u zavisnosti od odigrane igre.
Stolne igre - Baccarat, Blackjack, Hi-Lo - 5% (osim za igre sa Live Dealerom)
Video Poker - 5%
Rulet, Poker - 5% (osim za igre sa Live Dealerom)
Slotovi - 100% "
Možete li, molim vas, proslijediti dodatne dokaze, zajedno sa relevantnom komunikacijom, na petronela.k@casino.guru ?
Nadam se da ćemo vam moći pomoći da što prije riješite ovaj problem. Radujem se vašem javljanju.
Srdačan pozdrav,
Petronela
Dear tmstms,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the Loyalty section, and this is what I found https://www.24kcasino.com/en/profile/loyalty-level:
"How it Works
We have made it nice and simple for you, The more you play the more points you earn and the more levels you pass and the bigger rewards you get to purchase in the store. (bottom left in the menu of this page) There are 7 levels in total represented by gold nuggets the bigger the nugget the higher the level and better rewards which will include bigger cash bonuses, more free spins higher bet limits, higher maximum cashouts, lower wagering requirements until you get into the 24k King level in which you can change your points for huge prizes like a Ferrari or a large case of money!!!!
So when you start, every bet you make in euros (or equivalent currency) equals 1 point so say you deposit €50 and make 50 euros in bets that = 50 points, let’s say you win €150 from the €50 and re-bet the €150 .. you now have €50 + €150 in total bets = 200 points! Easy right?
Every time you level up by completing the number of experienced points required not only to you get access to bigger loyalty rewards but we also give you a secret bonus.
What Rewards do we have?
You will have to play and find out but one things for sure there’s enough to keep you loyal and make us your favourite casino to play at!., we have everything from bonuses, Free spins, lowered wagering, big bonuses, high value free spins, as the levels rise so do the prizes to include Vacations, Money, Cars and much much more!
How Are Games calculated for loyalty points?
As with regular bonuses each loyalty point has a % calculated depending on the game played.
Table games – Baccarat , Blackjack, Hi-Lo – 5% (except for games with Live Dealer)
Video Poker – 5%
Roulette, Poker – 5% (except for games with Live Dealer)
Slots – 100%"
Could you please forward supporting evidence along with any relevant communication to petronela.k@casino.guru?
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Zdravo Petronela,
Imam dokaz da su dodali da sada vlada 5% tek nakon što sam svojim bodovima već kupio nagradu od 1 BTC. Ovo je bio najnoviji manevar s njihove strane da me spriječi da dobijem nagradu. Tako ja to vidim.
Nadalje, imam dokaz da imam punih 1000 000 bodova i kupujem - sve uspješno i uz potvrdu na web mjestu i u izvodu računa. Pa bez obzira na sve, imao sam pune bodove, a tu činjenicu nije briga ni za jedno pravilo od 5%, budući da sam napunio 1000 000 i to je to. Da je bilo pravilo od 5%, imao bih 50.000 bodova, a ne 1000.000 u tom trenutku mog igranja!
Štaviše, čak i više, imam dodatni dokaz - ne samo vizuelni dokaz njihove web lokacije - već i dokaz koji u praksi pokazuje da pravilo 5% nije postojalo, već tek nedavno (očito):
Do danas sam akumulirao praktično sve svoje poene s video pokerom. Uspio sam zatražiti i dobiti bez problema _ bilo koju drugu malu nagradu_ koju sam bez problema kupio u nagradnoj trgovini! Tada se nikad nisu žalili na valjanost ili 5% težine mojih bodova! Nikada nisu rekli da će moji stavovi imati manje valjanosti.
I budimo stvarni i razmislimo s razlogom, kakav bi casino imao bodove, ali takve bodove da su neki od njih imali drugačiju vrijednost od nekih drugih bodova !! I to nigdje ne bi pokazalo koji bodovi imaju vrijednost! Hajde, bodovi su bodovi! Ludo! Ne, ako se neka igra računa drugačije, onda to pokazuje da se ti bodovi samo sporije akumuliraju. Tako to ide u tom slučaju.
Naravno, sve ovo glumi i folira s njihove strane. Patetično. To je toliko očito da to vrišti naglas!
Samo ih je ova velika nagrada, 1 BTC, natjerala da se tako ponašaju i sve temelje na ovoj nečuvenoj prevari i lažima.
Na mom računu još uvijek ima € 20,000 + moje čisto stanje bez bonusa. Jednako se bojim da i oni više neće plaćati moja povlačenja, sad kad sam razotkrio njihovu prevaru. Poslao sam upit o tome kako mogu izvršiti isplatu svog stanja i po kojem rasporedu. Normalan, pošten kasino dao bi otvorene odgovore, ali oni su izbjegavali da mi odgovore.
Dokaze ću poslati e-poštom.
Hi Petronela,
I have proof that they added that 5% rule now only after I already bought the 1 BTC reward with my points. This was the newest maneuver from their side to prevent me from getting the reward. That's how I see it.
Furthermore, I have proof that I have the 1000,000 points full and I'm making my purchase - everything successfully and with confirmation at the site and in my account statement. So no matter what, I had the points full, and that fact doesn't care about any 5% rule, since I got the 1000,000 full and that's it. If the 5% rule was there, I would have had 50,000 points, not 1000,000 at that point of my playing!
Furthermore, even more, I have extra proof - not only visual proof of their site - but also proof that shows in practice that the 5% rule didn't exist but only now recently (obviously):
I accumulated practically all my points with video poker in the past until now. I managed to claim and get without a problem _any other small reward_ that I bought in the rewards store without a problem! That time they never complained anything about the validity or 5% weight of my points! They never said that my points would have any less validity.
And let's be real and think with reason, what kind of casino would have points, but such points that some of them had a different value underneath than some other points!! And it wouldn't show anyway anywhere which points have which value! Come on, points are points! Crazy! No, if some game counts differently, then it shows in that, that those points just accumulate slower. That is how it goes in that case.
Of course, this is all acting and faking from their side. Pathetic. This is so obvious that it screams it out loud!
Only this big size reward, 1 BTC, caused them to act like this and base everything on this outrageous scam and lies.
They are also holding still €20,000+ my pure bonus-free balance in my account. I'm equally scared that they won't pay my withdrawals either anymore, now that I have exposed their scam. I sent inquiries about how I could get my balance paid out and in what schedule. A normal, fair casino would have given straight answers, but they avoided answering me.
I will send the proofs by email.
Hvala vam puno, tmstms, što ste pružili sve potrebne informacije putem e-pošte. Sada ću vašu žalbu prenijeti na kolegu Mateja koji će vam biti na pomoći. Želim vam puno sreće i nadam se da ćete u bliskoj budućnosti vidjeti kako se vaš problem rješava na vaše zadovoljstvo.
Thank you very much, tmstms, for providing all the necessary information via email. I will now transfer your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Pozdrav tmstms.
Žao mi je zbog vaših nevolja.
Provjerio sam sve vaše video zapise i jedva čekam odgovor iz kasina.
Želio bih pozvati predstavnika casina u slučaj. Molim vas objasnite nam šta se dogodilo? Tmstms nam je poslao puno dokaza. Želio bih znati zašto je umjesto 1 BTC dobio 50 eura.
Hello tmstms.
I am sorry to hear about your troubles.
I checked all your videos, and I can't wait on the answer from the casino.
I would like to invite the casino representative into the case. Please explain to us what happened? Tmstms sent us a lot of evidence. I would like to know why instead of 1 BTC, he received €50.
Zdravo,
namjera mi je da ne budem neprijateljski raspoložen prema 24K kazinu, već samo da se založim za svoje pravo da me ne maltretiraju i ne zavode. Borim se samo protiv prevare. Želim samo zaštititi stranu igrača. Ne postoji ništa lično i samo bih volio da je 24K Casino pošteno mjesto. Da jesu, želio bih samo najbolje za njihov posao.
Ali to je reklo.
Samo želim dodati napomenu da bih, da sam 24K kazino i vodio laži i prevare, upravo pokušao prvo upoznati sve ove dokaze kako bih svoju izmišljenu priču održao koherentnom i izbjegao razotkrivanje laži.
Da sam direktna, poštena i poštena stranica, jednostavno bih i lako objasnio činjenice počevši od samih osnova.
Hi,
my intention is not to be anyway hostile towards 24K Casino, but only to stand up for my right not to be mistreated and misled. I only fight against scamming. I only want to protect the players' side. There's nothing personal and I only wish that 24K Casino was a fair site. If they were, I would only wish the best for their business.
But that said.
I just want to add a side-note that if I was a 24K Casino and I was running a lie and a scam I would exactly try to get to know all this evidence first so that I could keep my made-up story coherent and avoid exposing the lie.
If I was a straightforward, fair, and honest site, I would simply and easily explain the facts starting with the very basics.
Upravo sam se pokušao prijaviti na svoj račun 24kcasino.com gdje još uvijek imam 16.000+ EUR stanja i dobio sam poruku:
Greška prilikom prijave: Korisnik je onemogućen
Just now I tried to log into my 24kcasino.com account where I still have a 16,000+ EUR balance and I got a message:
Login error: User disabled
Dragi predstavnici kasina.
Prije nego što otkrijemo sve što nam je igrač poslao, želio bih od vas znati što se dogodilo.
Možete li objasniti zašto je nagrada (fizički bitcoin) promijenjena u vaučer od 50 € i što se dogodilo sa preostalim saldom na računu igrača?
Dear casino representatives.
Before we reveal all that the player sent us, I would like to know from you what happened.
Could you please explain why the prize (physical bitcoin) was changed to a €50 voucher and what happened with the remaining balance on player's account?
Pokušao sam također direktno kontaktirati 24K Casino i pitati o razlogu iznenadnog onemogućavanja mog računa. Još nema odgovora. Neplaćanje / oduzimanje stanja na mojem računu bez bonusa bilo bi čista krađa.
Ovo se već osjeća više nego vrlo djetinjasto i bolesno. Nikada u životu nisam iskusio takvo neprijateljstvo zbog jednostavnog potraživanja nagrade, koje je obično popraćeno nekom vrstom čestitke ili barem sretne potvrde.
Ako je 24K Casino voljan priznati, na primjer, svoje financijske poteškoće u ispunjavanju zahtjeva za lojalnost, iako obmanjujuće, bio bih voljan pokazati svoju dobru volju i zanemariti zahtjev za nagradu. Mogu se naći u sredini i tražiti da mi vrate 1000 000 bodova lojalnosti na račun, tako da mogu, na primjer, zatražiti neke novčane nagrade ili bonus nagrade, koje bih za taj iznos bodova mogao dobiti tisuće eura.
Jednu stvar koju neću prihvatiti je krađa preostalog stanja na računu 16000 EUR + samo za neku vrstu dječje odmazde jer sam o ovom slučaju govorio javno.
I tried to contact 24K Casino straight also and ask about the reason for the sudden disablement of my account. No reply yet. Non-payment / confiscation of my bonus-free account balance would be pure theft.
This feels more than very childish and sick already. Never in my life did I experience such hostility over a simple reward prize claim which is normally accompanied by some kind of congratulation or at least happy confirmation.
If 24K Casino is willing to admit for example their financial difficulties to fulfil the loyalty point claims, even though misleading, I would be willing to show my goodwill and ignore the claim to the reward. I can meet in the middle and ask to return my 1000,000 loyalty points back to my account so that I can for example claim some cash or bonus rewards, which I could get worth thousands of euros for that amount of points.
One thing I won't accept is stealing the remaining account balance €16000+ just for some kind of childish retaliation because I spoke about this case publicly.
Što se tiče bitcoina, sve nagrade u trgovinama moraju imati fizičku vrijednost ili besplatne okrete, neke nagrade kao što su telefoni, headphones btc itd. Nisu jer su opipljivi proizvodi pa je dodan broj da bi sistem u ovom slučaju mogao ispravno raditi 50, nebitno je jer se sve velike nagrade prvo provjeravaju prije nego što se pošalju.
Žalba igrača na forumu nam je zapravo skrenula pažnju. S iznosom položenog novca nemoguće je osvojiti bitcoin u tako kratkom vremenu na osnovu iznosa depozita, odigranih igara, osim ako nema varanja, dogovora, greške ili nekih drugih vrsta prijevare.
Analizirali smo igranje ovog igrača i pokazuje očigledan znak prevare iskorištavanjem greške u lažne svrhe tražeći više bonusa i nagrada na koje nemaju pravo. To je također razlog zbog kojeg je igrač snimio eksploataciju i jako bi želio kopiju dokaza. 24Kcasino i gotovo svaki internetski kasino nikada nisu nudili bonuse od 100% za stolne igre, što je nečuveno, a igranje igrača (igranje iste igre iznova i iznova) pokazuje da je ova očigledna greška iskorištena u njegovu vlastitu korist u kojoj je on. sada koristite svoju platformu za unapređivanje ove nepoštene prakse.
With regards to the bitcoin, all store prizes have to have a physical value or free spins, some prizes like phones, head phones btc etc do not as they are tangible products so a number is added for the system to work correctly in this case €50, it's irrelevant as all large prizes are first verified before they are sent.
The players complaint on the forum has actually drawn our attention, With the amount of money deposited it is impossible to win the bitcoin in such a short time based on the amount of deposits, games played unless there is cheating, collusion, a error or some type of fraud.
We have analysed this players gameplay and it shows a obvious sign of fraud exploiting a bug for fraudulent purposes claiming multiple bonuses and prizes that they are not entitled. This is also the reason the player recorded the exploit and would very much like a copy of the evidence. 24Kcasino and pretty much every online casino have never offered bonuses at 100% for Table games this is unheard of and the players gameplay (playing the same game over and over) shows that this blatant error was being exploited for his own benefit in which he is now using your platform to further this fraudulent practice.
Prema našim uvjetima i odredbama, dobici i nagrade
11.7 Možemo otkazati ili izmijeniti Transakciju zbog dosluha, varanja, prevare i kriminalnih radnji, grešaka ili propusta, kao i zbog uslova utvrđenih za potvrdu vašeg identiteta.
12.1.1.2 Možete naići na sistemske nedostatke, greške, greške ili prekid usluge koji će se rješavati u skladu sa IT kvarom kao u nastavku;
13.5.1 „prevara" znači bilo koju prevarnu aktivnost kojom se bavite vi ili bilo koja osoba koja djeluje u vaše ime ili je u dosluhu s vama, i uključuje, bez ograničenja: (a) lažne povraćaje i povrata imovine; ( b) upotrebu vi ili bilo koje druge osobe koja je u bilo kojem trenutku učestvovala u istoj igri kao i vi ukradene, klonirane ili na drugi način neovlašćene kreditne ili debitne kartice, kao izvora sredstava; (c) vašeg dosluha sa drugi da bi stekli nepravednu prednost (uključujući putem bonus shema ili sličnih podsticaja koje mi nudimo); (d) svaki pokušaj registracije lažnih ili obmanjujućih podataka o nalogu i (e) bilo koji stvarni ili pokušaj vašeg postupanja za koji razumno smatrate da da smo nezakoniti u bilo kojoj primjenjivoj jurisdikciji, napravljeni u lošoj namjeri ili nam je nametnut prevara i / ili zaobilaženje bilo kakvih ugovornih ili zakonskih ograničenja, bez obzira da li nam takav čin ili pokušaj djela nanosi štetu ili štetu;
13.5.2 „kriminalna aktivnost" uključuje, bez ograničenja, pranje novca i bilo koje krivično djelo prema bilo kojem zakonu ili propisu u vašoj zemlji, iz koje igrate ili gdje je vaša IP adresa registrirana;
13.5.3 "nepravedna prednost" uključuje, bez ograničenja:
13.5.3.1 iskorištavanje greške, rupe ili greške u našem softveru ili softveru bilo koje treće strane koji Vi koristite u vezi sa Uslugama (uključujući i bilo koju igru);
13.5.3.2 korišćenje softvera ili sistema za analizu nezavisnih proizvođača; ili
13.5.3.3 Vi iskorištavate grešku kako je definirana u nastavku, u svakom slučaju ili u vašu korist i / ili u štetu nas ili drugih.
20. GREŠKE ILI PROPUSTI
20.1 Mnogo se okolnosti može dogoditi kada greškom prihvatimo opkladu ili uplatu ili izvršimo uplatu. Neiscrpan popis takvih okolnosti je sljedeći:
20.1.1 kada vam pogrešno navedemo bilo kakve kvote ili uslove opklade ili opklade u igrama kao rezultat očigledne greške ili propusta u unosu podataka ili postavljanju tržišta ili kao rezultat kvara računara;
20.1.2 gdje smo napravili 'opipljivu grešku'. Do opipljive greške dolazi kada:
20.1.2.1 u odnosu na opklade položene prije događaja koji se održavaju, ponuđene cijene / uslovi su bitno različiti od onih dostupnih na opštem tržištu; ili
20.1.2.2 u odnosu na bilo koji događaj, ponuđena cena / uslovi u trenutku klađenja su očigledno netačni s obzirom na verovatnoću da se događaj dogodi;
20.1.3 gdje smo nastavili prihvaćati oklade na tržištu koje je trebalo obustaviti, uključujući tamo gdje je relevantan događaj u toku (osim tamo gdje su prihvaćene opklade koje su u toku) ili su već završili (ponekad se naziva i „kasno" opklade ');
20.1.4 kada je greška napravljena kao rezultat zabranjene prakse;
20.1.5 tamo gdje nismo trebali prihvatiti ili imati pravo otkazati ili ponovo podmiriti okladu u skladu s pravilima klađenja (na primjer zbog 'Srodnih nepredviđenih okolnosti');
20.1.6 kada mi napravimo grešku u iznosu dobitka / povrata koji vam se isplaćuju, uključujući kao rezultat ručne ili računarske greške u unosu; ili
20.1.7 kada smo napravili grešku u iznosu besplatnih oklada i / ili bonusa koji se pripisuju Vašem računu,
takve okolnosti nazivaju se "greškom"
As per our terms and conditions, Winnings and prizes
11.7 We may cancel or amend a Transaction due to Collusion, Cheating, Fraud and Criminal Activity, Errors or Omissions, as well because terms set out for Verification of Your Identity.
12.1.1.2 You may encounter system flaws, faults, errors or service interruption which will be dealt with in accordance with IT Failure as below;
13.5.1 "fraudulent practice" means any fraudulent activity engaged in by You or by any person acting on Your behalf or in collusion with You, and shall include, without limitation: (a) fraudulent charge-backs and rake-back activity; (b) the use by You or any other person who was participating in the same game as You at any time, of a stolen, cloned or otherwise unauthorised credit or debit card, as a source of funds; (c) the collusion by You with others in order to gain an unfair advantage (including through bonus schemes or similar incentives offered by us); (d) any attempt to register false or misleading account information; and (e) any actual or attempted act by You which is reasonably deemed by us to be illegal in any applicable jurisdiction, made in bad faith, or intended to defraud us and/or circumvent any contractual or legal restrictions, regardless of whether such act or attempted act actually causes us any damage or harm;
13.5.2 "criminal activity" shall include, without limitation, money laundering and any offence under any law or regulation in Your country, where you are playing from or where your IP has been registered; and
13.5.3 "unfair advantage" shall include, without limitation:
13.5.3.1 the exploitation of a fault, loophole or error in our or any third party’s software used by You in connection with the Services (including in respect of any game);
13.5.3.2 the use of third party software or analysis systems; or
13.5.3.3 The exploitation by You, of an Error as defined below, in any case either to Your advantage and/or to the disadvantage of us or others.
20. ERRORS OR OMISSIONS
20.1 A number of circumstances may arise where a bet or wager is accepted, or a payment is made, by us in error. A non-exhaustive list of such circumstances is as follows:
20.1.1 where we mis-state any odds or terms of a bet or gaming wager to You as a result of obvious error or omission in inputting the information or setting up a market, or as a result of a computer malfunction;
20.1.2 where we have made a ‘palpable error’. A palpable error occurs where:
20.1.2.1 in relation to bets placed prior to an event taking place, the prices/terms offered are materially different from those available in the general market; or
20.1.2.2 in relation to any event, the price/terms offered at the time the bet is placed are clearly incorrect given the probability of the event occurring;
20.1.3 where we have continued to accept bets on a market which should have been suspended, including where the relevant event is in progress (except where ‘in-running’ bets are accepted) or had already finished (sometimes referred to as ‘late bets’);
20.1.4 where an error has been made as a result of a Prohibited Practice;
20.1.5 where we should not have accepted, or have the right to cancel or re-settle, a bet pursuant to the Betting Rules (for example due to ‘Related Contingencies’);
20.1.6 where an error is made by us as to the amount of winnings/returns that are paid to You, including as a result of a manual or computer input error; or
20.1.7 where an error has been made by us as to the amount of free bets and/or bonuses that are credited to Your Account,
such circumstances being referred to as an "Error"
20.2 Zadržavamo pravo na:
20.2.1 ispraviti bilo koju grešku napravljenu na uloženoj opkladi i ponovo je podmiriti po tačnoj cijeni ili uslovima koji su bili dostupni ili su trebali biti dostupni od strane Operatora (izuzev greške u objavljivanju) u vrijeme kada je ulog stavljen i Smatraće se da je oklada izvršena pod uslovima uobičajenim za tu okladu; ili
20.2.2 kada nije opravdano ispraviti i ponovo podmiriti prema 20.2.1 gore, proglasiti okladu nevažećom i vratiti svoj ulog na svoj račun; ili
20.2.3, u okolnostima u kojima je greška proizašla iz zabranjene prakse, preduzeti korake navedene u ovim Uslovima korišćenja.
20.3 Bilo koji novac koji se knjiži na vaš račun ili vam se uplaćuje kao rezultat greške, smatrat ćete da ga držite na povjerenju za nas i odmah će nam se vratiti kada vam podnesemo zahtjev za plaćanje . Ako postoje takve okolnosti, ako na svom računu imate novčana sredstva, možemo ih povratiti s vašeg računa u skladu sa Uslovima korištenja. Slažemo se da ćemo uložiti sve razumne napore da otkrijemo bilo kakve greške i obavijestimo vas o njima što je prije moguće.
20.4 Ni mi (uključujući naše zaposlenike ili agente) ni naši partneri ili dobavljači nećemo biti odgovorni za bilo kakav gubitak, uključujući gubitak dobitaka, koji je rezultat bilo koje naše greške ili vaše greške.
20.5 Obavijestićete nas čim to bude razumno izvodljivo ukoliko postanete svjesni bilo kakve greške.
20.6 Tamo gdje ste koristili novčana sredstva koja su pripisana Vašem računu ili koja su vam dodijeljena kao rezultat greške za postavljanje naknadnih oklada ili igranje igara, možemo otkazati takve oklade i / ili zadržati dobitak koji ste možda osvojili s tim novčanim sredstvima , i ako smo isplatili bilo koju takvu okladu ili igračke aktivnosti, smatrat ćete da takve iznose držite na povjerenju za nas i odmah ćete nam vratiti sve takve iznose kada vam podnesemo zahtjev za otplatu .
20.2 We reserve the right to:
20.2.1 correct any Error made on a bet placed and re-settle the same at the correct price or terms which were available or should have been available through the Operator (absent the publishing error) at the time that the bet was placed and the bet will be deemed to have taken place on the terms which were usual for that bet; or
20.2.2 where it is not reasonably practicable to correct and re-settle under 20.2.1 above, to declare the bet void and return Your stake into Your Account; or
20.2.3 in circumstances where the Error has resulted from a Prohibited Practice, to take the steps set out in there Terms of Use.
20.3 Any monies which are credited to Your Account, or paid to You as a result of an Error shall be deemed to be held by You on trust for us and shall be immediately repaid to us when a demand for payment is made by us to You. Where such circumstances exist, if You have monies in Your Account we may reclaim these monies from Your Account pursuant Terms of Use. We agree that we shall use all reasonable endeavours to detect any Errors and inform You of them as soon as reasonably practicable.
20.4 Neither we (including our employees or agents) nor our partners or suppliers shall be liable for any loss, including loss of winnings, that results from any Error by us or an error by You.
20.5 You shall inform us as soon as reasonably practicable should You become aware of any Error.
20.6 Where You have used monies which have been credited to Your Account or awarded to You as a result of an Error to place subsequent bets or play games, we may cancel such bets and/or withhold any winnings which You may have won with such monies, and if we have paid out on any such bets or gaming activities, such amounts shall be deemed to be held by You on trust for us and You shall immediately repay to us any such amounts when a demand for repayment is made by us to You.
Čini se da se ovaj slučaj zahuktava. Poznato mi je da sam najmirnija osoba, ali stvarno mi je teško kontrolirati narav sa ovom.
Kako se sve dogodilo, slučajno sam pronašao 24kCasino.com stranicu koja je imala puno mojih omiljenih igara. Provjerio sam recenzije i web lokacija je izgledala ugledno.
Otvorio sam račun. Ubrzo sam primijetio da imaju na raspolaganju vrlo atraktivne nagrade. Najviše od svega 1 BTC za 1000 000 bodova lojalnosti bilo je zanimljivo znajući vrijednost 1 BTC danas.
Pažljivo sam pročitao uvjete i testirao neke igre i kako se računaju u bodove. Završio sam igrajući svoju apsolutno omiljenu igru, Jack ili Better video poker, jer se brojao 1 do 1. Sve se to činilo tako strašnim poslom da sam odabrao da igram što sam brže mogao i koliko sam mogao jer sam bio sav vrijeme se plašilo da ovakav jedanput u životu posao ne traje dugo ni na jednom web mjestu.
Redovno sam igrao duge sate i igrao sam s velikim ulozima u tako visokoj varijanti. Puno sam riskirao. Usput sam prvo odigrao nekoliko bonusa, ali uglavnom sam uvijek igrao bez ikakvog bonusa (igranje s bonusom se nije računalo ni u bodove, tako da ovdje nije velika stvar razgovarati o igranju s bonusima). Bonusi za koje sam tražio bili su minimalni i uglavnom sam samo želio dvostruko osigurati da je ponuda za nagradu od 1 BTC dobra onoliko koliko je predstavljeno na stranici. I nakon igranja nekih malih novčanih bonusa traženih s bodovima, bio sam uvjeren da je Jacks or Better video pokeru zaista bilo dozvoljeno 1: 1 prema bodovima.
Kad se popunilo 1000 000, i dalje sam bio oprezan i zabilježio sam zahtjev za svaki slučaj ako se ispostavi da je 24kcasino.com lažna ili prijevara. Apsolutno nisam vjerovao da će u to vrijeme ispasti takvo 24kcasino. Učinio sam sve mjere predostrožnosti samo u najgorem slučaju.
Sad se nažalost čini da se dogodilo i najgore
1.) 24kcasino.com je namjerno prevario nagrade. Oni bi to imali interes s namjerom da mame kupce lažnim obećanjima.
ili
2.) 24kcasino.com je previdio njihov sistem nagrađivanja i slučajno ostavio na snazi predobre uvjete koje zapravo nije želio imati. Jednostavno i jednostavno, zeznuli su previše obećavajući.
Ljuti me što sve gore spomenute akcije koje sam imao na web mjestu dovode do toga da me 24kcasino.com zapravo naziva prevarantom, ali unatoč tome, pokušat ću biti što pomirljiviji.
Nisam tvoj neprijatelj u 24kcasinu. Ja sam samo igrač kasina. Nisam prevarant i obećavam da vas više neću zvati prevarantima, iako koliko sam to šutke želio. Pokušavam biti konstruktivan u rješavanju ovog slučaja, ali svejedno želim biti iskren i uočiti ono što je neistinito kako vidim.
Ono što sam prikupio iz vašeg odgovora Casino Guruu je da je glavna stvar koju me optužujete sažeta u ovome:
"Analizirali smo igranje ovog igrača i pokazuje očigledan znak prevare koja iskorištava grešku u lažne svrhe tražeći više bonusa i nagrada na koje nemaju pravo. To je ujedno i razlog zbog kojeg je igrač snimio eksploataciju i jako bi želio kopiju dokazi. 24Kcasino i gotovo svaki online kazino nikada nisu nudili bonuse od 100% za stolne igre, što je nečuveno, a igranje igrača (igranje iste igre iznova i iznova) pokazuje da je ova očigledna greška iskorištena u njegovu korist u koju on sada koristi vašu platformu za unapređivanje ove nepoštene prakse. "
Nisam vidio nijednu grešku na vašoj web lokaciji. Nisam iskorištavao nijednu grešku jer nisam mogao ni vidjeti nikakvu grešku. Sve je funkcionisalo normalno.
Tada kažete "traženje višestrukih bonusa" ... Bonusi koje sam igrao bili su minimalni u svim mojim igračkim akcijama prema 1000 000 bodova.
I šta to znači "bez prava"? Ja to uopće ne razumijem. Nisam znao da nisam (navodno) imao pravo na nešto? Zašto niko ni u jednom trenutku nije rekao da nemam pravo na nešto?
Kakva glupost cijeli ovaj odlomak!
"To je i razlog zbog kojeg je igrač snimio eksploataciju" Oh da? Jesam li? Šta?!!! Smešno.
"24Kcasino i gotovo svaki online casino nikada nisu nudili bonuse od 100% za stolne igre"
Ja igram na mreži više od 20 godina i reći ću vam, mnoge web stranice nude 100% bonuse za računanje stolnih igara. A zašto govorite o stolnim igrama? Stolne igre nemaju nikakve veze s ovim slučajem.
Ok, to je to. Samo sam htio podijeliti ove odgovore. Bez namjere.
Možda mi se 24kcasino.com neće svidjeti puno nakon ovoga, ali svejedno im želim najbolje pod uvjetom da svoju poslovnu praksu korigiraju na poštenu i poštenu. Ako je ova nagrada od 1 BTC slučajno predstavljena s predobrim uvjetima, mogli su me kontaktirati u vezi s tim, kako bi bilo, odmah nakon mog zahtjeva? To je mogao biti dobar početak.
Još uvijek imam onemogućeno 16.000 eura + na računu na njihovoj web lokaciji. Želim to povući.
This case seems to heat up. I'm known to be the calmest person, but I really have a hard time controlling my temper with this one.
How everything came about was that I happened to find 24kCasino.com site that had a lot of my favorite games. I checked through the reviews and the site looked reputable.
I opened an account. Soon I noticed they have very attractive rewards available. Most of all the 1 BTC for 1000,000 loyalty points was interesting knowing the value of 1 BTC nowadays.
I read through the terms carefully and also testest some games and how they count towards the points. I ended up playing my absolute favorite game, Jacks or Better video poker, because it counted 1 to 1. This all seemed such an awesome deal that I chose to play as fast as I could and as much as I could because I was all the time scared that this kind of once-in-a-lifetime deal wouldn't last for long on any site.
I played long hours regularly and I played with big stakes in such a high variance game. I risked a lot. On the way, I played a few bonuses first, but mainly I always played without any bonus (Playing with bonus didn't even count toward the points, so not a big deal to talk about playing with bonuses here). The bonuses I claimed were only minimal and mainly I just wanted to double-ensure that the deal for the 1 BTC reward was as good as presented on the site. And after playing some small cash bonuses claimed with points I was convinced that Jacks or Better video poker really was allowed 1:1 toward the points indeed.
When the 1000,000 was full, I was still cautious and recorded the claim just in case if 24kcasino.com turned out to be a fake or a scam site. I absolutely didn't believe that 24kcasino would turn out to be like this at that time. I did all the precaution measures just for the worst-case scenario.
Now it sadly seems that the worst happened, either
1.) 24kcasino.com scammed purposely with the rewards. They would have had an interest in doing so with the intention to lure customers with false promises.
or
2.) 24kcasino.com had overlooked their reward system/terms and left accidentally too good terms in force, which they actually didn't want to have. Plain and simple they screwed up promising too much.
It angers me that all the aforementioned action I had on the site gets 24kcasino.com actually calling me a fraud, but nevertheless, I will try to be as conciliatory as possible.
I'm not the enemy of yours at 24kcasino. I'm just a casino player. I'm not a fraudster, and I promise that I won't call you fraudsters anymore, even though how much I silently wanted it. I try to be constructive to solve this case, but I still want to be straight and spot whatever is untrue as I see it.
What I gathered from your answer to Casino Guru is that the main point you are accusing me is summarized in this:
"We have analysed this players gameplay and it shows a obvious sign of fraud exploiting a bug for fraudulent purposes claiming multiple bonuses and prizes that they are not entitled. This is also the reason the player recorded the exploit and would very much like a copy of the evidence. 24Kcasino and pretty much every online casino have never offered bonuses at 100% for Table games this is unheard of and the players gameplay (playing the same game over and over) shows that this blatant error was being exploited for his own benefit in which he is now using your platform to further this fraudulent practice."
I didn't see any bug at your site. I didn't exploit any bug because I couldn't even see any bug. Everything worked as normal.
Then you say "claiming multiple bonuses"... The bonuses I played where minimal in all of my game action going toward the 1000,000 points.
And what does it mean, "not entitled"? I don't understand that at all. I didn't know that I wasn't (supposedly) entitled to something? Why didn't anyone say at any point I wasn't entitled to something?
What nonsense this whole paragraph!
"This is also the reason the player recorded the exploit" Oh yes? Did I? What?!!! Ridiculous.
"24Kcasino and pretty much every online casino have never offered bonuses at 100% for Table games"
I have played online for over 20 years and let me tell you, many sites have offered 100% counting bonuses for table games. And why are you talking about table games? Table games have nothing to do with this case.
Ok, that's about it. I just wanted to share these replies. No offense intended.
I may not like 24kcasino.com much after this, but I still wish the best for them provided that they correct their business practice to being honest and fair. If this 1 BTC reward was accidentally presented with too good terms, they could have contacted me about it, how about, right away after my claim? That could have been a good start.
I have still €16,000+ balance in my account at their site disabled. I want to withdraw that.
Poštovani predstavniče kasina, u vezi sa vašim posljednjim postom: Pošaljite mi sve relevantne dokaze + evidenciju / depozit / bonus igre igrača na matej@casino.guru
Hvala.
Dear casino representative, regarding your last post: Please send to me all relevant evidence + player's game log/deposit/bonus history to matej@casino.guru
Thanks.
Željeli bismo zamoliti 24K Casino da odgovori na ovu žalbu. Produljujemo tajmer za 7 dana. Ako kasino ne odgovori u zadanom vremenskom roku, prigovor ćemo zatvoriti kao „neriješen".
We would like to ask the 24K Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
Čini se da su 24kcasino.com u teškoj poziciji jer su već previše lagali čak i u ovom chatu. Prikazivanje moje evidencije / depozita / bonusa otkrilo bi istinu i čini se da im to nije u interesu.
Zapravo ne razumijem zašto se tako ponašaju. Dva su razloga kojih se mogu sjetiti: jednostavno ih nije briga (ni za njihov posao) ili su stvarno nesposobni da vode kazino, a ne da su prevaranti. I nisam ih više htio ni zvati tom riječju, ali izgleda da ništa ne pomaže. Čini mi se da si fin, konstruktivan i pomirljiv.
Ipak, lično bih bio spreman previdjeti sve njihovo ponašanje, pokazati dobru volju i razumijevanje. Ne bi me ni bilo briga što lažu istinu i optužuju me za stvari koje nisam radio. Razumijem da je ovaj slučaj ozbiljno oštetio njihov imidž web stranice, što uopće nije bila moja namjera. Izvinjavam se zbog toga. Samo treba da pitam: čija je to krivica?
Bilo bi sasvim u redu da primim samo svoje dobitak bez igranja, oko 16000 €. Tada će me moći zauvijek zaboraviti. Mogu ih zaboraviti. Više me nije briga za nagradu.
Ako mi iz nekog čudnog razloga ne bi platili preostali saldo, pretpostavljam da bi jedini pravi način da postupim bio da ih prijavim policiji i / ili pravim službenicima barem da im oduzmu dozvolu za igre na sreću.
Ali ipak, ja vjerujem da će doći na svoje čula i odgovoriti u nekoliko dana ovdje u ovu žalbu niti. 🙂 Jer to bi bilo apsolutno najgluplja stvar baciti poslovni ovako.
24kcasino.com seems to be in a difficult position because they have lied about too many things already even in this chat. Showing my log/deposit/bonus history would expose the truth, and it seems that that's not in their interest.
I don't really understand why they act like this. Two reasons I can only think of: they just don't care (about their business either) or they are really incompetent to run a casino on top of being fraudsters. And I didn't even want to call them that word anymore, but nothing seems to help. Being nice, being constructive and conciliatory doesn't seem to help.
Still, personally, I would be willing to overlook all their behaviour, show goodwill and understanding. I wouldn't even care that they false truth and accused me of things I didn't do. I understand that this case has severely damaged their image as a site, which wasn't my intention at all. I apologize for that. I just need to ask: whose fault was it?
I would be perfectly ok to only receive my bonus-play-free winnings, about €16000. Then they can forget me forever. I can forget them. I don't really care about the rewards prize anymore.
If they wouldn't pay my remaining balance for some weird reason, I guess the only right way to proceed would be to report them to the law enforcement and/or to the right officials at least to revoke their gaming licence.
But still, I believe that they will come to their senses and reply in a couple of days here in this complaint thread. 🙂 Because it would be absolutely the stupidest thing to throw away a business just like this.
Žao mi je, Tmstms.
Iz kazina nisam dobio nikakve informacije.
Preporučio bih vam da kontaktirate organ za izdavanje dozvola.
Molimo pišite na: žalobi@gaminglicences.com
Adresa e-pošte treba sadržavati:
1) Vaši lični podaci:
ime (vaše ime, vaše prezime i srednje ime ako ga imate)
vašu zemlju prebivališta
tvoje godine
2) Tijelo žalbe mora sadržavati:
naziv kasina (spomenuti njegov broj licence bilo bi još bolje - licenca br. 8048 / JAZ)
vaše korisničko ime (korisničko ime) i e-mail u mrežnom kazinu (s kojim ste registrirali račun)
zatim opišite što je moguće temeljitije (uključujući iznos novca koji izazivate)
3) Priložite datotekama e-pošte:
(slike ekrana ili prepiska e-pošte + veza na ovu žalbu i video kako polažete nagradu) koji dokazuju da ste već pokušali riješiti problem s kasinom.
Obavijestite me kad predate žalbu organu za izdavanje dozvola.
I am sorry, Tmstms.
I didn't receive any information from the casino.
I would recommend you contacting the licensing authority.
Please write to: complaints@gaminglicences.com
The email should contain:
1) Your personal information:
name (your first name, your last name and the middle name if you have it)
your country of residence
your age
2) Complaint body must include:
casino name (to mention its license number would be even better - License No. 8048/JAZ)
your login (username) and email in an online casino (with which you had registered the account)
then describe what has happened as thoroughly as possible (including the sum of money you are challenging)
3) Attach to the email files:
(screenshot images or email correspondence + link on this complaint and the video how you claim the prize) that prove you have already tried to resolve the problem with the casino.
Let me know when you submit the complaint to the licensing authority.
Hvala na detaljima Matej Novota. Uskoro ću ažurirati svoje pismo organu za izdavanje dozvola.
Upravo sam primijetio više detalja o tome kako 24kcasino.com možda igra njihovu igru kako bi izbjegao predstojeće zatvaranje posla. Čini se da su promijenili licencu usred ove žalbe kako slijedi (copy-paste iz njihovih uvjeta i odredbi 19. maja 2021)
„Operater" znači Grupa kompanija - Do 30. aprila 2021. godine 24kcasino.com zajednički će upravljati SGS International Ltd., ulica Chytron 3, stan / ured 301, 1075, Nikozija, Kipar, registarski broj HE395812, SG International LP , sa registrovanom adresom Suite 1 4 Queen Street, Edinburg, Ujedinjeno Kraljevstvo, EH2 1JE, registarski broj SL023302 i SG International NV, koja je registrovana u Heelsumstraat 51 E-Commerce Park, Curacao, registarski broj 137028 i ima kockanje licenca br. 8048 / JAZZ2015-035
Počevši od 1. maja 2021. godine, web stranicom zajednički upravljaju REDFLOW MEDIA LIMITED, koja je registrovana u Chytron 3, Stan / Office 301, 1075, Nikozija, kiparski registarski broj HE417191 i PHOENIX MEDIA TECH BV, koja je registrovana u Rooi Catootje 88, Curacao, registarski broj 155907 i posjeduje licencu za igre na sreću br. 8048 / JAZ2020-072;
Ovo je možda trik. Molim vas, budite svjesni.
Thank you for the details Matej Novota. I will update my letter to the licencing authority here soon.
Just now I also noticed more details on how 24kcasino.com is possibly playing their game to avoid the upcoming business closure. They seem to have changed their licence in the middle of this complaint as following (copy-paste from their terms and conditions May 19, 2021)
"Operator" means Group of companies – Until April 30, 2021 the 24kcasino.com shall be jointly operated by SGS International Ltd., 3 Chytron street, Flat/Office 301, 1075, Nicosia, Cyprus, registration no. HE395812, SG International LP, with its registered address Suite 1 4 Queen Street, Edinburgh, United Kingdom, EH2 1JE, registration No. SL023302, and SG International N.V., which is registered in Heelsumstraat 51 E-Commerce Park, Curacao, registration No. 137028 and having a gaming licence No.8048/JAZZ2015-035
Starting from May 1, 2021 the website shall be jointly operated by REDFLOW MEDIA LIMITED, which is registered in Chytron 3, Flat/Office 301, 1075, Nicosia, Cyprus registration number HE417191, and PHOENIX MEDIA TECH B.V., which is registered in Rooi Catootje 88, Curacao, registration No. 155907 and having a gaming licence No.8048/JAZ2020-072;
This may be a trick. Please, be aware.
Dragi Gospodine / Gospođo,
prema uputama Casino.Guru-web stranice, kontaktiram vas sa sljedećim informacijama:
1.) Moji lični podaci: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
2.) Informacije o licenci 24kcasino.com nalaze se u nastavku. Moja adresa e-pošte za prijavu na 24kcasino.com je xxxxxxxxxxxxxxxx
Razlog za zahtjev za ovaj prestanak i odustajanje / otkazivanje licence za igre je odbijanje 24kcasino.com da plati stanje na mom računu približno. 16.000 €, plus razne druge lažne radnje kako je objašnjeno u nizu slučajeva ispod.
Kazino nema valjani razlog - niti je čak pokušao predstaviti bilo koji valjani razlog - za oduzimanje stanja na mom računu.
24kcasino.com je dobio puno vremena i mogućnosti da brani i razjasni svoju stranu slučaja, ali oni uporno odbijaju da komuniciraju.
Detalji slučaja:
https://casino.guru/24k-casino-player-s-criticizing-false-advertisement
Srdačni pozdravi,
xxxxxxxxxxxx
Dear Sir/Madam,
as instructed by Casino.Guru -website, I contact you with the following information:
1.) My personal information:xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
2.) 24kcasino.com license information is attached below. My 24kcasino.com login email is xxxxxxxxxxxxxxxx
The reason for requesting this cease and desist / gaming licence cancellation is 24kcasino.com's refusal to pay my account balance approx. €16,000, plus various other fraudulent activities as explained in the case thread below.
The casino has no valid reason - nor has it even tried to present any valid reason - for the confiscation of my account balance.
24kcasino.com has been given plenty of time and opportunities to defend and clarify their side of the case, but they have persistently refused to communicate.
The case details:
https://casino.guru/24k-casino-player-s-criticizing-false-advertisement
Kind regards,
xxxxxxxxxxxx
Hvala tmstms na ažuriranju.
Zatvorit ću žalbu statusom koji čeka na odluku regulatora.
Obavijestite me kada ćete dobiti konačni odgovor od regulatora. ( matej@casino.guru )
Molimo, budite strpljivi - regulatori ovih mjeseci preplavljuju pritužbe i čekanje odgovora može potrajati.
Thank you tmstms for an update.
I will close the complaint with a status waiting for the regulator's decision.
Please let me know when you will receive a final answer from the regulator. (matej@casino.guru)
Please be patient - the regulators are these months overflow with complaints and waiting for the answer may be time-consuming.
Zdravo tmstms.
Nadamo se da ste dobro. Želeli smo da dostavite ažuriranje u vezi sa ovim slučajem, koji je prethodno na našoj veb stranici označen kao „Čeka se regulatora". Vaša žalba je sada ponovo otvorena i željni smo da znamo da li je bilo nedavnih dešavanja ili rešenja od naše poslednje komunikacije.
Ako je organ za licenciranje rešio vaš slučaj i presudio u vašu korist, ljubazno vas molimo da ažurirate svoju žalbu u okviru teme. Alternativno, ako je presuda favorizovala kazino, vaš doprinos je jednako vredan. Razumemo da je prošlo izvesno vreme, ali ažuriranje vaše žalbe će nam omogućiti da preduzmemo odgovarajuće mere, kao što je izdavanje crnih poena kazinu u slučaju da je odluka u vašu korist ili upozorenje drugim igračima i korisnicima o slučajevima u kojima Autoritet podržava operatera .
Hvala vam unapred što ste odvojili vreme da odgovorite.
Hello tmstms.
We hope you are doing well. We wanted you to provide an update regarding this case, which was previously marked as "Waiting for Regulator" on our website. Your complaint has now been reopened, and we are eager to know if there have been any recent developments or resolutions since our last communication.
If the Licensing Authority has resolved your case and ruled in your favor, we kindly request you to update your complaint within the thread. Alternatively, if the ruling favored the casino, your input is equally valuable. We understand that some time has passed, but updating your complaint will allow us to take appropriate action, such as issuing black points to the casino in case the ruling is in your favor or warning other players and users about instances where the Authority supports the operator.
Thank you in advance for taking the time to reply.
Zdravo,
nažalost nije bilo odgovora od regulatora na moju poruku ni tada ni od tada. Poslao sam svoju e-poštu sa svim dokazima već u sredu, 19. maja 2021.
Čini se da trenutno kazino sajt ne funkcioniše pa se desio bar neki napredak ka pravdi, ali izgleda da nisam imao sreće što sam bio žrtva njihove prevare i prihvatio sam svoju veru. Mislim da je trik koji su koristili za prevaru bio klasičan: obećavanje previše dobro da bi bilo istinito. Zatim koristeći veliko interesovanje igrača da juri veliku nagradu kao zamku da se žrtva/igrač obaveže na veliko ulaganje, vreme i depozite.
Iskreno, ne znam da li imam ikakve šanse da ikada vratim čak i stanje na računu.
Hi,
sadly there was no response from the regulator to my message back then and ever since. I sent my email with all the evidence on Wed, May 19, 2021, already.
It seems that at the moment the casino site isn't functioning so at least some progress towards justice happened, but seems that I was so unlucky being a victim of their scam and I have accepted my faith. I think the trick they used to scam was the classic: promising too good to be true. Then using a player's ample interest to chase the big prize as a trap to commit the victim/player investing big, time and deposits.
I honestly don't know if I have any chance to ever get even my account balance back.
Možete li mi, molim vas, proslediti mejl koji ste napisali regulatoru?
Sada regulatori na Kurasau pokušavaju da daju sve od sebe jer postoji planirana promena zakona. Možda možete ponovo pitati regulator šta se desilo sa vašom žalbom. (ali pre toga želim da proverim da li je žalba formalno u redu)
Could you please forward me the email you wrote to the regulator?
Now the regulators in Curacao are trying to do their best because there is a planned legislation change. Maybe you can ask the regulator again what happened with your complaint. (but before that, I want to check if the complaint is formally ok)
Sada sam prosledio svoje pismo regulatoru da ga vidite: _KSKSKSKSKS_0@email.kkkkk
Now I forwarded my letter to the regulator for you to see: matej@casino.guru
Hvala,
Formalno je poruka tačna, a regulator treba da reaguje. Molimo pošaljite regulatoru još jednu e-poštu u kojoj pitate šta se desilo sa prvobitnom žalbom.
U međuvremenu, zamolio bih kazino da potvrde da li ih je regulator kontaktirao po ovom pitanju.
Thanks,
Formally the message is correct, and the regulator should react. Please send the regulator one more email where you ask what happened with the original complaint.
Meanwhile I would like to ask the casino to confirm if the regulator contacted them in this matter.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Zdravo tmstms.
Žao mi je, ali izgleda da 24K kazino ne reaguje. Ponovo sam proverio vaš slučaj i iako razumemo da se dešavaju tehničke ili ljudske greške, u potpunosti se ne slažemo sa načinom na koji je kazino rešio ovaj problem u vezi sa poenima lojalnosti. Druga stvar je preostali bilans.
Možete li mi reći šta se desilo sa preostalim stanjem na vašem računu? Da li ste uspeli da ga povučete?
Hello tmstms.
I am sorry, but it looks like the 24K Casino is non-responsive. I checked your case again, and while we understand that technical or human errors happen, we strongly disagree with how the casino solved this issue regarding the loyalty points. Another thing is the remaining balance.
Could you please tell me what happened with the remaining balance on your account? Were you able to withdraw it?
Dear tmstms,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Zdravo!
Napisao sam tamo pre mnogo godina u ovom slučaju: „I dalje imam 16.000€+ stanje na mom nalogu na njihovom sajtu onemogućeno. Želim da to povučem."
Izgubio sam ovaj balans, kazino mi je zatvorio račun i nikad mi nije dozvolio da ga podignem.
Sećam se samo komunikacije sa kazinom gde su rekli nešto u pravcu: „Pošto sam pokrenuo ovu javnu žalbu, oduzeće mi stanje, ako nisam počeo da se žalim javno, možda su razmišljali da mi nešto plate.. ." Nadam se da se još uvek dobro sećam, ali ne želim da se vraćam na razgovore da proverim detalje o tome.
Veoma cenim vaš, casino.guru, napor da nađete rešenje za ovaj slučaj, ali čini mi se da ni kazino, ni regulator nisu zainteresovani da odgovore. Činilo se da je 24kcasino.com ionako prestao sa radom, možda su se vlasnici promenili i pokrenuli novi sajt sa novim imenom ko zna? Ovo je više-manje bila pljačka na udaru, jedna vrsta trika i krađe. Mislim da nema potrebe da pričam o tome, previše sam traumatizovana koliko je gubitaka, bede i stresa izazvao ovaj incident.
Hi!
I wrote there years ago in this case: "I have still €16,000+ balance in my account at their site disabled. I want to withdraw that."
I lost this balance, the casino closed my account and never let me withdraw it.
I can only remember a communication with the casino where they stated something in the direction that: "Because I started this public complaint they will confiscate my balance, if I didn't start to complain publicly, they may have considered paying me something..." I hope I still remember correctly, but I have no interest in going back to the conversations the check the details about it.
I greatly appreciate your, casino.guru, endeavor to find a resolution to this case, but it seems to me that the casino, nor the regulator is interested in responding. 24kcasino.com seemed to have ceased their operation anyway, maybe the owners changed to run a new site with a new name who knows? This was more or less a hit-and-run robbery, one kind of trick and thievery. I think there is no need to continue talking about it, I'm way too traumatized by how much loss, misery, and stress this incident caused.
Dragi tmstms,
Potpuno vas razumem i ne želim više da odugovlačim ovaj slučaj. Sa naše tačke gledišta, kazino je postupio neprikladno, i ako je došlo do greške ili greške na veb stranici, trebalo bi da to saopšte uz izvinjenje i razumevanje. Održavanje stvarne ravnoteže je neprihvatljivo.
Zbog toga smo odlučili da ovaj slučaj zatvorimo kao opravdano.
Dear tmstms,
I completely understand you and I don't want to prolong this case any longer. From our point of view, the casino acted inappropriately, and if there was a mistake or error on the website, they should communicate this with an apology and understanding. Keeping your real balance is unacceptable.
Because of that, we have decided to close this case as justified.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.