Hvala, Abulhasan, na pojašnjenju. Kao što možda znate, stvaranje više računa s jednog uređaja, IP adrese ili domaćinstva zabranjeno je u većini kockarnica. Nema sumnje da kršite Pravila , međutim, smatramo da ovakve slučajeve treba suditi zasebno i uzeti u obzir sve činjenice.
Kockarnica nam odbija dostaviti dokaze koji bi dokazali da je odluka zasnovana na činjenicama koje ukazuju na to da su igrač/igrači stekli ili mogli steći nepravednu prednost, a istovremeno odbija preispitati svoju odluku u ovom slučaju. Nažalost, bez potrebnih informacija, ne možemo nastaviti rješavati ovu pritužbu i prisiljeni smo je zatvoriti kao 'Neriješeno - Neizvjestan slučaj'.
Žao mi je što ne mogu biti od veće pomoći, ali barem zatvaranje ove žalbe kao 'neriješeno' negativno će utjecati na rejting kazina, a drugi igrači mogu pročitati o vašem iskustvu u našem pregledu. Nadam se da više nikada nećete naići na ovakav problem.
Kockarnica može ponovo otvoriti ovu žalbu u bilo kojem trenutku.
Thank you, Abulhasan, for clarifying. As you might know, creating multiple accounts from one device, IP address, or household is prohibited in most casinos. There is no doubt that you are in breach of the Rules, however, we believe that cases like this should all be judged separately and all the facts should be taken into consideration.
The casino refuses to provide us with evidence that would prove that the decision was based on facts that would suggest that the player/players gained or could have gained an unfair advantage, and at the same time refuses to reconsider its decision in this case. Unfortunately, without the necessary information, we cannot continue resolving this complaint and we are forced to close it as ‘Unresolved – Uncertain case’.
I am sorry I can't be of more help, but at least closing this complaint as ‘unresolved’ will negatively influence the casino's rating and other players can read about your experience in our review. I hope you will never come across a problem like this again.
The casino can reopen this complaint anytime.
Izmenjeno od strane Casino Guru administratora
Automatski prevedeno:
