Dragi sahanipriianshu30,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za problem koji imate. Dozvolite mi da vam postavim nekoliko pitanja da razjasnim vašu situaciju.
Možete li navesti koje ste dokumente poslali za verifikaciju vašeg naloga?
Da li je kazino precizirao koje ste uslove i odredbe navodno prekršili? Prosledite mi e-poštu koju ste dobili od kazina nakon što je vaš nalog blokiran na veronika.f@casino.guru .
Koje vrste igrica ste igrali? Da li su to bili slotovi, kazino igre uživo ili sportsko klađenje?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Dear sahanipriyanshu30,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
Could you please specify which documents you sent for the verification of your account?
Has the casino specified which terms and conditions you allegedly breached? Please forward me the email you received from the casino after your account was blocked at veronika.f@casino.guru.
What types of games did you play? Were they slots, live casino games, or sports betting?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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