Poštovani Vishal_ganni_23,
Hvala vam puno što ste podneli žalbu.
Žao mi je što čujem za probleme na koje ste naišli prilikom povlačenja i iznenadnog zatvaranja naloga.
Da biste nam pomogli da bolje razumemo situaciju i krenemo dalje sa vašim slučajem, možete li nam pojasniti sledeće:
- Kada ste završili proces verifikacije i da li ste primili neku zvaničnu potvrdu (e-poruku, poruku ili obaveštenje na licu mesta) u kojoj se navodi da je vaš nalog uspešno verifikovan?
- Možete li da navedete više detalja o dokumentima koje ste dostavili tokom verifikacije?
- Nakon što je vaša verifikacija završena, da li ste od kazina dobili još neke zahteve za dodatnu dokumentaciju?
- Da li ste od kazina dobili neko objašnjenje zašto je povlačenje odbijeno ili zašto je vaš nalog blokiran?
- Možete li podeliti relevantne snimke ekrana ili e-poruke iz kazina, posebno one u vezi sa vašim statusom verifikacije i zatvaranjem naloga?
Ako još uvek imate pristup bilo kojoj od ovih komunikacija, slobodno je prosledite petronela.k@casino.guru .
Vaša saradnja u pružanju ovih detalja će nam pomoći da istražimo i radimo na rešenju.
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće.
Hvala unapred na odgovoru.
Srdačan pozdrav,
Petronela
Imajte na umu da Casino.Guru nikada neće tražiti bilo kakve uplate niti tražiti pristup vašim nalozima. Ako neko tvrdi da je Casino.Guru osoblje i traži takve radnje, nemojte davati nikakve informacije.
Jedini legitiman način na koji ćemo vas kontaktirati je putem ove zvanične platforme za žalbe ili putem e-mail adresa navedenih u vašoj niti za žalbe.
Budite oprezni i kontaktirajte nas direktno ako imate bilo kakvih nedoumica.
Dear Vishal_ganni_23,
Thank you very much for submitting your complaint.
I’m sorry to hear about the issues you’ve encountered with your withdrawal and the sudden closure of your account.
To help us understand the situation better and move forward with your case, could you please clarify the following:
- When did you complete the verification process, and did you receive any official confirmation (email, message, or on-site notification) stating that your account was successfully verified?
- Could you provide more details about the documents you submitted during verification?
- After your verification was completed, did you receive any further requests from the casino for additional documentation?
- Have you received any explanation from the casino about why the withdrawal was rejected or why your account was blocked?
- Could you please share any relevant screenshots or emails from the casino, especially those regarding your verification status and account closure?
If you still have access to any of this communication, please feel free to forward it to petronela.k@casino.guru.
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
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