Pridružio sam se kazinu 4StarsGames 25. aprila 2024. Kao novi igrač dobio sam 100% nelepljivi kazino bonus dobrodošlice za moj depozit od 100€. Pažljivo sam pratio sve odredbe i uslove i pravila bonusa i uslove klađenja itd.
Nakon što sam došao do 753,60€ odlučio sam da izvršim povlačenje. Po pravilima, 100€ je bio neunovčivi bonus novac, tako da je stvarni gotovinski iznos bio 653,60€. Predao sam sve potrebne dokumente za verifikaciju KIC-a/nalog preko veb stranice. Onda su me dva puta u roku od par dana tražili e-mailom još fotografija i dokumenata za verifikaciju. Posle toga sam sledeći put primio e-mail od njih 8. juna. Obavestili su me da je moj nalog pod istragom i da će me kontaktirati čim budu obavešteni. To je bio poslednji e-mail koji sam dobio od njih. Poslao sam nekoliko e-poruka, ali ništa nisam čuo.
Išao sam na ćaskanje da se raspitam i o situaciji i uvek daju isti odgovor: „..vaš nalog je još uvek pod istragom." Takođe su mi predložili da pošaljem e-mail na support@4starsgames.com za više informacija..
I joined 4StarsGames casino on the 25th of April 2024. As a new player I received a 100% non-sticky casino welcome bonus for my 100€ deposit. I followed carefully all the terms and conditions and bonus rules and wagering conditions etc.
After I had gotten up to 753,60€ I decided to make a withdrawal. By the rules 100€ was non-cashable bonus money so the actual cashable amount was 653,60€. I submitted all the required KYC/account verification documents via the website. Then they asked me for more verification photos and documents via e-mail twice within couple of days. After that the next time I received an e-mail from them was on the 8th of June. They informed me that my account is under investigation and they'd contact me the soonest they have updates. That was the last e-mail I got from them. I've sent several e-mails, but have heard nothing back.
I've went to the chat to ask many times as well about the situation and they always give the same answer: "..your account is still under investigation." They also suggested me to send an e-mail to support@4starsgames.com for more info..
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