Ovo je suludo i ne znam ni šta da radim. Pre otprilike mesec dana registrovao sam 500casino nalog, koristeći link za preporuku od tipa koga sam upoznao u telegram grupi. Imao sam nekoliko veoma uspešnih investicija u kriptovalute i odlučio da se malo zabavim kockanjem, taj momak mi je preporučio 500casino i tamo sam registrovao nalog. Uradio sam KIC odmah nakon registracije, jer sam znao da se spremam da igram sa velikom količinom novca, bio sam siguran da će to ipak biti zatražen, pa sam odlučio da to sklonim sa puta. U svakom slučaju, igrao sam rulet oko nedelju dana, a onda sam prešao na igranje blackjack privatnih stolova. Sve je bilo u redu, nešto sam gubio, nešto dobijao, nisam imao problema sa deponovanjem ili povlačenjem svoje kriptovalute. Međutim, pre otprilike 2 dana uhvatio sam zaista dobar niz i od pada od skoro pola miliona do gotovo beznačajnog, sa 430 hiljada na svom računu. Istog dana zaključavam nalog i dobijam poruku:
Hej tamo,
Od vas se traži da dovršite dodatne KIC verifikacione korake, pratite sledeću vezu i dovršite potrebne korake verifikacije:
https://in.sumsub.com/idensic/l/#/hu9IvztEDbGV4SjP
Obavestite nas kada završite.
VkzD
500 Casino.
Dobro, mislio sam, samo žele da me verifikuju još jednom, pa sam još jednom završio svoj KIC i najkasnije 10 minuta dobijam ovu poruku od njihovog partnera za verifikaciju: „Sve ste spremni! Poštovani kupče, Vaš nalog je odobren Hvala vam na vašem vremenu!
Sumsub tim"
Super, sada će se moj nalog sigurno vratiti u normalu, ali ne, dobijam ovu poruku od njihove podrške „Hvala!
Molimo vas da nam ostavite malo vremena da istražimo.
Izvinite zbog neprijatnosti i hvala vam puno na strpljenju!"
Sa ovim idem da spavam i sledećeg jutra se probudim uz ovu poruku: "Hej tamo,
Utvrđeno je da ste sistemski zloupotrebili našu uslugu nepoštenom igrom.
Zloupotrebili ste igre koje ste igrali na način na koji imate nepravednu prednost, a takođe smo identifikovali veze sa drugim nalozima koji su direktno povezani sa vama koji su takođe sistemski zloupotrebljavali našu uslugu.
Iskorišćavanje igara i uopšte bilo čega drugog što nudi nepravednu prednost dovodi do suspenzije naloga.
Kao rezultat toga, vaš nalog kao i svi drugi nalozi povezani sa vama koji su sistemski zloupotrebljavali našu uslugu su trajno suspendovani.
Svaki dalji pokušaj zloupotrebe naše usluge dovešće do istog tačnog ishoda.
Pozdravi, "
Dakle, sada sam potpuno zbunjen i jedina stvar koja ima smisla iz svega ovoga je da misle da je moj nalog povezan sa drugim nalozima koji su zloupotrebljavali njihov sistem (prokleto dobro znaju da nisam i takođe su ljuti što su mi zaključali račun nakon što sam vratio većinu svojih gubitaka, a ne kada sam gubio stotine hiljada). Jedina veza koju sam imao sa bilo kojim računom bila je preporuka tog tipa kojeg sam ranije spomenuo. Kontaktirao sam ga i on je rekao da mu je račun blokiran dan pre mog i takođe je priznao da je zaista zloupotrebio njihov sistem i od toga zaradio oko 40 hiljada dolara. Sada sam ljut i na njega i na 500casino što su me zajebali, pa pokušavam da komuniciram sa 500casinom i koristeći čvrste argumente kao što je činjenica da sam pao skoro pola miliona pre samo nekoliko dana, kako bih, do đavola, zlostavljao nešto gubi ovakav novac. Bez odgovora od njih, bez objašnjenja i bez dokaza da sam nešto zloupotrebio, samo činjenica da sam imao nesreću da me uputi govnar koji ih je zajebavao i iako ja nemam ništa od toga njih nije briga . Uzeli su mi sav bilans koji je bio otprilike 431 hiljada dolara, od kojih je 299500 bilo u trezoru, a ostalo je bilo na mom bilansu za igru. Njihova podrška me potpuno ignoriše i odbija da komunicira na bilo koji način.
This is insane and I don’t even know what to do. About a month ago I registered a 500casino account, using a referral link from a guy who I met in a telegram group. I had a few very successful investments in crypto and decided to have some fun gambling, that guy recommended 500casino and I registered an account there. I had done KYC immediately after registration because knowing that I was about to play with large amounts of money, I was sure I would be asked to do it anyway, so I decided to get it out of my way. Anyway, I was playing roulette for a week or so and then I switched to playing blackjack private tables. Everything was fine, I was losing some, winning some, had no troubles depositing or withdrawing my crypto. However, just about 2 days ago I caught a really good streak and went from being down almost half a million to being nearly break even, having 430k in my account. That same day I get my account locked and receive a message :
Hey there,
You are required to complete additional KYC verification steps, please follow the following link and complete the verification steps required:
https://in.sumsub.com/idensic/l/#/hu9YvztEDbGW4SjP
Let us know when you are done.
VxzD
500 Casino.
Okay I thought, they just want to verify me one more time so I completed my KYC once again and no later than 10 minutes I get this message from their verification partner : "You're all set!Dear customer,Your account has been approved. Thank you for your time!Best,
The Sumsub Team"
Cool, now surely my account will be back to normal but no, I get this message from their support "Thank you!
Kindly please allow us some time to investigate.
Sorry for the inconvenience and thank you very much for your patience!"
With this I go to sleep and the next morning I wake up to this message: "Hey there,
It has been determined that you have systemically abused our service through unfair gameplay.
You abused the games you were playing in a way which you have an unfair advantage, and we have also identified connections to other accounts directly associated with you that have also systemically abused our service.
Exploiting games and generally anything else that offers an unfair advantage leads to account suspension.
As a result, your account as well as all the other accounts associated to you that have systemically abused our service have been permanently suspended.
Any further attempt of abusing our service will lead to the same exact outcome.
Regards, "
So, now I am completely confused and the only thing that makes sense from all of this is that they think my acccount is connected to other accounts that were abusing their system(knowing damn well that I wasnt and also being pissed that they have locked my account after I won most of my losses back and not when I was losing hundreds of thousands). The only connection that I had to any account was being reffered by that guy that I mentioned earlier. I contacted him and he said that his account got blocked the day before mine and also admitted that he was indeed abusing their system and profiting about 40 thousand dollars from that. Now I am pissed on both him and 500casino for fucking me over, so I try to communicate with 500casino and using solid arguments such as the fact that I was down almost half a million just a few days ago, how the hell would I be abusing something losing this kind of money. No reply from them, no explanation and no proof provided that I was abusing something, just the fact that I was unlucky enough to get reffered by a shithead that was screwing them over and even though I had nothing to do with that they do not care. They have taken all my balance which was approximately 431 thousand dollars, 299500 of which were in vault and the rest was in my playing balance. Their support completely ignores me and refuses to communicate in any way.
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