Potvrđujemo da ste poslali inicijalni zahtev za samoisključivanje putem e-pošte sa adrese povezane sa vašim nalogom. U skladu sa našom politikom odgovornog kockanja, odmah smo obradili ovaj zahtev i zatvorili povezani nalog.
Nakon zatvaranja ovog naloga, zatražili ste da se još dva naloga zatvore tako što ćete podeliti njihove povezane e-pošte, ali nažalost, zbog nedostatka zajedničke KIC dokumentacije i borbe protiv prevare ne možete bez sumnje da povežete naloge zajedno , ne obrađujemo te zahteve osim ako nisu napravljeni sa povezanog naloga e-pošte.
Razumem da je to frustrirajuće, ali ako ne poštujemo proceduru za zatvaranje naloga, zlonamerni akteri bi mogli da se uključe u društveni inženjering i pokušaju da zatvore ili dobiju pristup legitimnim nalozima igrača.
Čim ste poslali zahtev sa povezane e-pošte (za jedan od druga dva naloga), preko CC-a, i jasno rekli da je nalog vaš, odmah smo nastavili sa zatvaranjem dodatnog naloga.
Krijete se iza tehničkih detalja i tražite povraćaj novca za opklade koje ste voljno položili i izgubili. Ako bi te opklade bile stvarne pobede, ne bismo vodili ovaj razgovor. Žao mi je, ali nećemo refundirati vaše gubitke jer to predstavlja loš presedan za igrače poput vas i ovakve zahteve.
We acknowledge that you made an initial self-exclusion request via email from the address linked to your account. In accordance with our responsible gambling policy, we promptly processed this request and closed the associated account.
Following the closure of this account, you've requested to have two more accounts closed by sharing their associated e-mails, but unfortunately, due to lack of common KYC documentation and anti-fraud not being able to tie the accounts together without a doubt, we do not process those requests unless they are made from the associated e-mail account.
I understand it’s frustrating, but if we don’t follow procedure on account closures, malicious actors could engage in social engineering and attempt to close or gain access to legitimate player accounts.
As soon as you've sent the request from the linked e-mail (for one of the other two accounts), via a CC, and made it clear that the account was yours, we promptly proceeded with closing the additional account.
You are hiding behind a technicality and requesting a refund for bets you willingly placed and lost. If those bets would be actual wins, we wouldn’t be having this conversation. I’m sorry, but we’re not refunding your losses as it sets a bad precedent to players like you and requests like these.
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