Dragi Mihal,
Hvala vam na pažnji prema mom slučaju. Cenim vašu ulogu u posredovanju u ovom pitanju sa kazinom 500. Želeo bih da pojasnim da su moji zahtevi za trajno samoisključivanje zbog teške zavisnosti od kockanja upućeni direktno preko 500 Casino servisa za ćaskanje, a ne putem e-pošte, jer je to bio trenutni i preporučeni metod za pomoć koju je pružio tim za podršku kazina u to vreme .
Nažalost, nemam mejl potvrdu ovih zahteva jer je priroda moje komunikacije bila putem ćaskanja u realnom vremenu—to je bio metod koji je kazino ukazao za hitnu komunikaciju. Ovi zapisnici ćaskanja unutar 500 Casino sistema bi trebalo da služe kao validan dokaz mojih pokušaja da se trajno samoisključim, što sistem kazina nije prihvatio duže od maksimalnog trajanja od 90 dana.
S obzirom na to da sistem kazina ima značajna ograničenja i da nije efikasno zadovoljio moju kritičnu potrebu za samoisključenjem, tražim pomoć Casino Gurua u zalaganju za:
Potvrda i pregled komunikacije u ćaskanju: Da tražite od 500 Casino-a da pregleda evidencije ćaskanja od [određeni datumi komunikacije u ćaskanju] kao validan dokaz mojih zahteva.
Sprovođenje trajnog samoisključenja: Pritisak na 500 Casino da ispuni moj zahtev za trajno samoisključenje na osnovu ozbiljnosti mog stanja i njihovih početnih uputstava za korišćenje ćaskanja za takve zahteve.
Potpuni povraćaj svih depozita nakon prvog zahteva: Pošto su se ove transakcije dogodile nakon mog eksplicitnog zahteva za samoisključivanje, u ukupnom iznosu od 62.390,37 USD.
Pozivam Casino Guru-a da se zalaže za ove tačke sa 500 Casino-om, naglašavajući potrebu da njihov sistem bude prilagodljiv hitnim potrebama pojedinaca koji su zavisni od kockanja, osiguravajući da su svi komunikacioni kanali koje pruža kazino opremljeni za efikasno rešavanje tako ozbiljnih zahteva.
Hvala vam na podršci i na omogućavanju rezolucije koja podržava principe odgovornog kockanja. Radujem se vašem brzom odgovoru i akcijama koje ćete preduzeti.
S poštovanjem,
LA
Dear Michal,
Thank you for your attention to my case. I appreciate your role in mediating this issue with 500 Casino. I would like to clarify that my requests for permanent self-exclusion due to severe gambling addiction were made directly through 500 Casino's chat service, not via email, as that was the immediate and recommended method for assistance provided by the casino’s support team at the time.
Unfortunately, I do not have an email confirmation of these requests because the nature of my communication was through real-time chat—this was the method indicated by the casino for urgent communication. These chat logs within 500 Casino’s system should serve as valid evidence of my attempts to self-exclude permanently, which the casino's system did not accommodate beyond the maximum duration of 90 days.
Given that the casino’s system has substantial limitations and did not effectively cater to my critical need for self-exclusion, I seek Casino Guru’s assistance in advocating for:
Acknowledgment and Review of Chat Communications: That you request 500 Casino to review the chat logs from [specific dates of chat communications] as valid evidence of my requests.
Enforcement of Permanent Self-Exclusion: Pressing 500 Casino to honor my request for a permanent self-exclusion based on the severity of my condition and their initial guidance to use chat for such requests.
Full Refund of All Deposits Post-Initial Request: Since these transactions occurred after my explicit request for self-exclusion, totaling USD 62,390.37.
I urge Casino Guru to advocate for these points with 500 Casino, highlighting the need for their system to be adaptable to the urgent needs of individuals with gambling addictions, ensuring that all communication channels provided by the casino are equipped to handle such serious requests effectively.
Thank you for your support and for facilitating a resolution that upholds responsible gambling principles. I look forward to your prompt response and the actions you will take.
Sincerely,
LA
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