Igrao sam u kazinu 55bet (koji je povezan sa Kbet kazinom), Novatech Solutions NV Napravio sam nalog i izgubio sam oko 3000 evra. Nakon toga vidim da sam imao problema sa svojim imenom i imejlom pa sam ga zatvorio i otvorio novi nalog. Kada otvorim novi nalog, obavestim ih i pošaljem im selfi i ličnu kartu, a oni to provere i pregledaju i verifikuju novi nalog. Počinjem ponovo da igram na novom nalogu. Nisam dobio nikakvo unapređenje ili bonus. Prvo sam izgubio, a onda sam dobio veliki broj, oko 3800 evra. Povlačim 1600, i uspešno je obrađeno. Nakon povlačenja, nastavio sam da igram, a na računu sam imao 2162 evra i nakon 30 minuta račun se iznenada zatvorio i dobio sam ovu poruku od njih. [Zdravo Ziad,
Nadamo se da imate dobar dan.
Odlučili smo da zatvorimo vaš nalog jer već imate drugi kod nas nakon što smo ga više razmotrili. Dakle, vaš nalog je u suprotnosti sa uslovom 7.6 <& 12.10>:
7.6 Imate pravo na samo jedan nalog na ovoj veb stranici. Ako imate više naloga, morate nas odmah obavestiti.
<12.10 Nudimo promocije u dobroj nameri igračima koji koriste naše usluge u zabavne svrhe. Zadržavamo pravo da suspendujemo ili uklonimo igraču pristup ovim igrama zbog sumnje da je zloupotrebio ovu ponudu i takođe, ako smatramo da je potrebno, odmah ukinemo nalog prekršioca. Ako je račun igrača zatvoren, nismo u obavezi da refundiramo bilo kakve gubitke koje je igrač napravio u bilo kojoj igri ili da refundiramo bilo koje stanje na računu igrača. „Zloupotreba" uključuje, ali nije ograničeno na, korišćenje softvera i/ili otvaranje više naloga radi dobijanja nepravedne prednosti u bonusu. U svim slučajevima zloupotrebe, zadržavamo pravo da zadržimo sve dobitke i sva stanja na vašem nalogu.
S obzirom na navedeno, vaš račun je zatvoren i sredstva koja su preostala su preuzeta.
Ako imate drugih pitanja ili nedoumica, slobodno nam se obratite - uvek smo tu da vam pomognemo!]
,Onda sam ih mnogo kontaktirao i objasnio im. O njihovoj grešci i imate informacije, ali nisam dobio pomoć i svaki put kada navedu drugi razlog jasno je da su to uradili namerno nakon što sam pobedio. U priloženom fajlu možete pronaći više detalja.
I was playing at 55bet casino (which is related to Qbet casino), Novatech Solutions N.V. I created an account and I lost around 3000 euro. After that, I see that i had problems in my name and email so I closed it and open new account. When I open the new account, I inform them and send them a selfie and ID and they check it and review and verify the new account. I start to play again in the new account. I didn't get any promotion or bonus. I lost at first, then I won a big number, around 3800 euro. I withdraw 1600, and it was processed succefully. After the withdrawal, I continued playing, and I had 2162 euros in my account and after 30 minutes the account closed suddenly and I received this message from them. [Hello Ziad,
We hope you are having a good day.
We have chosen to close your account because you already have another one with us after giving it more consideration. Therefore, your account is in breach of condition 7.6 <& 12.10>:
7.6 You are only entitled to one account on this website. If you have more than one account, you must tell us immediately.
<12.10 We offer promotions in good faith to players who use our services for entertainment purposes. We reserve the right to suspend or remove a player's access to these games upon suspicion of abuse of this offer and also, if we deem it necessary, terminate the offender's account with immediate effect. If a player's account is closed, we are not obliged to refund any losses a player has made in any game or to refund any balances in the player's account. "Abuse" includes, but is not limited to, using software and/or opening multiple accounts to gain an unfair advantage in a bonus. In all cases of abuse, we reserve the right to withhold all winnings and any balances in your account.
Considering the aforementioned, your account has been closed and the funds that were left over have been taken.
Should you have other inquiries or concerns, feel free to contact us back - we're always here to help!]
,Then I contacted them alot and explained to them. About their fault and you have the information, but I didn't get help and each time they give another reason it's clear that they did this on purpose after I got won. In the attached file you can find more details.
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