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I HAVE NOT RECEIVED 5000 BGN FROM 6/47

НЕ СЪМ  СИ ПОЛУЧИЛ ПО СМЕТКАТА 5000ЛЕВА ОТ 6/ 47

Dear Plamen,

Thank you for submitting your complaint. I’m sorry to hear about your problem. Please could you answer a few questions so that I can fully understand what the issue is? Was this your first withdrawal request? Which payment method did you use? 

Please, be aware that all casinos take the KYC (Know Your Customer) process very seriously in order to send the winnings to the right player. In some cases, it might take a bit longer. Could you let me know if you have completed the account verification in the past? 

I will try my best and I hope I will be able to help you as soon as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

Dear Plamen,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.