Draga eelhadda,
Hvala vam što ste se obratili i na strpljenju dok rešavamo probleme u vezi sa vašim nalogom i povlačenjem. Iskreno se izvinjavamo zbog zabune i neprijatnosti koje ste imali tokom ovog procesa. Budite uvereni da smo posvećeni rešavanju ovog pitanja na vaše zadovoljstvo što je pre moguće.
Razumemo da je došlo do značajnog kašnjenja u obradi vašeg povraćaja sredstava i žalimo zbog stresa koji je ovo izazvalo.
Prihvatamo vaše komentare u vezi sa odredbama i uslovima koji ne navode jasno ograničenje za kanadske igrače u vreme vaše registracije. Ovo je bio nesrećni previd i od tada smo preduzeli korake da ažuriramo naše uslove kako bismo sprečili buduće nesporazume.
Što se tiče povraćaja vaših depozita, potvrdili smo da je transfer pokrenut 20/03 i da se očekuje da stigne na vaš račun u roku od 10 radnih dana. Razumemo da se to još nije dogodilo i aktivno radimo sa našom bankom na praćenju statusa transakcije kako bismo osigurali da je obrađena što je pre moguće. Cenimo bankarske podatke koje ste dali i koristimo ih da bismo ubrzali povraćaj sredstava.
Eskalirali smo ovaj problem u okviru našeg finansijskog odeljenja i pažljivo ga pratimo kako bismo osigurali da vaša sredstva budu brzo vraćena. Uskoro očekujemo novosti od naše banke i obaveštavaćemo vas o svakom napretku.
Molimo vas da nastavite da komunicirate sa nama direktno putem željenog načina kontakta. Sofie iz našeg tima za podršku nadgleda vaš slučaj i možete je direktno kontaktirati na sofiel@777onfire.com za ažuriranja ili bilo koju dalju pomoć koja vam može biti potrebna.
Odlučni smo da ispravimo ovu situaciju i vratimo vaše poverenje u naš kazino. Vaše iskustvo ne odražava visoke standarde koje smo postavili za našu službu za korisnike i preduzimamo sve neophodne korake da osiguramo da se ovo više ne ponovi.
Hvala vam još jednom na strpljenju i razumevanju dok radimo na rešavanju ovog problema. Radujemo se što ćemo uskoro potvrditi uspešan transfer vaših sredstava.
Topli pozdrav,
777onfire
Dear eelhadda,
Thank you for reaching out and for your patience as we address the concerns regarding your account and withdrawal. We sincerely apologize for any confusion and inconvenience you have experienced during this process. Please be assured, that we are committed to resolving this matter to your satisfaction as quickly as possible.
We understand that there has been a significant delay in the processing of your refund, and we regret any stress this has caused.
We acknowledge your comments regarding the terms and conditions not clearly stating the restriction for Canadian players at the time of your registration. This was an unfortunate oversight, and we have since taken steps to update our terms to prevent future misunderstandings.
Regarding the refund of your deposits, we have confirmed that the transfer was initiated on 20/03, and it was expected to reach your account within 10 business days. We understand this has not yet occurred, and we are actively working with our bank to track the status of the transaction to ensure it is processed as soon as possible. We appreciate the banking details you have provided and are using them to expedite the refund.
We have escalated this issue within our finance department and are monitoring it closely to ensure that your funds are returned promptly. We expect an update from our bank shortly and will keep you informed of any progress.
Please continue to communicate with us directly through your preferred contact method. Sofie from our support team is overseeing your case, and you can reach her directly at sofiel@777onfire.com for updates or any further assistance you may require.
We are determined to rectify this situation and restore your trust in our casino. Your experience is not reflective of the high standards we set for our customer service, and we are taking every necessary step to ensure this does not happen again.
Thank you once again for your patience and understanding as we work to resolve this issue. We look forward to confirming the successful transfer of your funds shortly.
Warm regards,
777onfire
Automatski prevedeno: