Dobio sam e-poštu (slika ispod) sa bonusom bez depozita za 50 besplatnih okretaja na Aloha King-u na 7bitcasino.com. Igrao sam tamo ranije i imam račun na koji sam deponovao više puta - nikad nisam imao gotovinu. Razgovarao sam u ćaskanju uživo i dobio sam bonus - zajedno sa dogovorenim uslovima (navedenim u imejlu i ćaskanju uživo - pogledajte fotografije ispod) za opkladu 45k i maksimalnu gotovinu od 0,009 btc.
Na moju sreću, zapravo sam osvojio i igrao putem opklade i želeo sam da unovčim svoj dobitak od oko 0,0084. Poslao sam povlačenje i oko 12 sati kasnije primio sam e-poštu da je maksimalni iznos gotovine 0,003 i da su zaplenili dodatni dobitak od 0,0054 (slika ispod primljene e-pošte).
Poslao sam e-poštu i obavestio sam o uslovima bonusa i morao sam da pošaljem bonus e-poštu na 3 različita načina, sa ukupno 17 mejlova napred i nazad. U ovom trenutku, prošlo je 72 sata i sve što sam dobio je da je ovo poslato odeljenju koje će se baviti.
Ovo je smešno i trebalo bi da se iseče i osuši pošto su uslovi navedeni u imejlu, kao iu njihovom ćaskanju uživo – uz date dokaze koji podržavaju primljeni bonus e-mail sa navedenim uslovima I fotografijom ćaskanja gde je agent uživo dao dogovorene uslove.
Nadam se da ću dobiti rešenje i da mi konfiskovana sredstva budu vraćena na moj račun.
Molim vas pomozite da ubrzam jer mi nisu date nikakve naznake o predviđenom vremenu dolaska ili ubrzanoj pomoći. Ovo je tako crno-belo pitanje i ne bi trebalo da bude nešto o čemu treba razmišljati.
I received an email (picture below) with a no deposit bonus for 50 free spins on Aloha King at 7bitcasino.com. I have played there before and have an account where I have deposited numerous times- never had a cash out. I spoke on live chat and had bonus added- along with agreed upon terms (listed in both email and live chat- see photos below ) of wager 45x and max cash out of 0.009btc.
To my luck, I actually won and played thru wager and wanted to cash out my winnings of approx 0.0084. I submitted withdrawal and about 12 hours later received an email that max cash out was 0.003 and that they confiscated additional winnings of 0.0054 (picture below of email received).
I emailed and advised of bonus terms and was given the run around and had to send the bonus email 3 different ways, with a total of 17 emails back and forth. At this point, it has been 72 hours and all I’ve gotten is this was sent to the department that will handle.
This is ridiculous and should be cut and dry as terms were laid out in email as well as with their live chat- with evidence given to support the bonus email received with listed terms AND photo of chat where live agent gave agreed upon terms.
I am hoping to get a resolution and my confiscated funds sent back to my account.
Please help to expedite as I have been given no indication of ETA or expedited help. This is such a black and white issue and should not be something that needs to be pondered over.
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