Dragi timu sgouge1010 i Casino Guru,
Hvala vam što ste nam skrenuli pažnju na ovo. Izvinjavamo se zbog bilo kakve zabune ili neprijatnosti izazvane promotivnom ponudom koju ste dobili i želimo da rasvetlimo gore pomenuti slučaj.
Prikaz minimalnih vrednosti depozita u našim promocijama zasniva se na automatskim konverzijama valuta. Pošto je interna valuta 7Bit Casino-a EUR, sve ostale, uključujući kriptovalute, se konvertuju po trenutnom kursu. Prema vašoj transakciji, depozit od 3 USD je bio ekvivalentan približno 0,00007885 BTC u vreme vaše transakcije. Međutim, u skladu sa politikom našeg kazina i Bitcoin blockchain-om, minimalni iznos depozita koji se može obraditi je 0,0001 BTC. Ovo odstupanje je zbog veoma promenljive prirode kurseva kriptovaluta, koji mogu značajno da se razlikuju od kurseva tradicionalnih valuta.
Da bismo ispravili situaciju i kao znak naše lojalnosti, voljni smo da izdamo sporni bonus (50 besplatnih okretaja) kao što je prvobitno obećano u promociji.
sgouge1010, proverite u svom sandučetu našu e-poštu, na koju ćete morati da odgovorite da biste dobili bonus.
Hvala vam na razumevanju i strpljenju. Radujemo se Vašem odgovoru!
Srdačan pozdrav,
7bit Casino tim
Dear sgouge1010 and Casino Guru team,
Thank you for bringing this to our attention. We would like to apologise for any confusion or inconvenience caused by the promotional offer you received, and would like to shed light on the aforementioned case.
The display of minimum deposit values in our promotions is based on automatic currency conversions. Due to 7Bit Casino's internal currency being EUR, all other ones, including cryptocurrencies, are converted at the current exchange rate. As per your transaction, a deposit of 3 USD was equivalent to approximately 0.00007885 BTC at the time of your transaction. However, according to our casino's policy and Bitcoin blockchain, the minimum amount of deposit that can be processed is 0.0001 BTC. This discrepancy is due to the highly volatile nature of cryptocurrency exchange rates, which can vary significantly from traditional currency rates.
To rectify the situation and as a sign of our loyalty, we are willing to issue the disputed bonus (50 free spins) as initially promised in the promotion.
sgouge1010, please check your mailbox for our email, which you will need to reply to in order to receive the bonus.
Thank you for your understanding and patience. We are looking forward to hearing from you!
Best regards,
7bit Casino team
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