Nažalost, neka kazina ne nude korisničku podršku 24/7, i/ili nije moguće da odmah provere sve primljene mejlove i poruke. Izvinjavam se, ali verujemo da je kazino zatvorio vaš račun u razumnom roku, stoga ne mislimo da imate pravo na povraćaj sredstava.
Razumem da ovo nije idealno i da bi u savršenom svetu svaki zahtev za samoisključivanje bio obrađen odmah, ali nisu svi kazina u mogućnosti da to urade. Izvinjavam se, ali ne možemo mnogo da uradimo povodom toga.
Ako se ne slažete sa našim mišljenjem, uvek možete da kontaktirate organ za licenciranje jer oni imaju više alata i opcija za istraživanje ovakvih problema.
Iz gore navedenih razloga, ova žalba će sada biti odbijena. Hvala vam na razumevanju, žao mi je što ovom prilikom nismo mogli više pomoći. Ne ustručavajte se da nas kontaktirate ako u budućnosti naiđete na probleme sa ovim ili bilo kojim drugim kazinom.
Unfortunately, some casinos do not offer 24/7 customer support, and/or it is not possible for them to immediately check all received emails and messages. I apologize, but we believe that the casino closed your account in a reasonable time, therefore we don't think you are entitled to a refund.
I understand that this is not ideal, and in a perfect world each self-exclusion request would be processed right away, but not all casinos are able to do so. I apologize, but there is not much we can do about it.
If you disagree with our opinion, you can always contact the licensing authority as they have more tools and options to investigate issues like this.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
Automatski prevedeno: