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I made a withdrawal of 590 thousand pesos, it's been more than 5 business days, and they still haven't deposited it, it's a mockery for them to treat people this way.

Realice un retiro de 590 mil pesos , han pasado más de 5 días hábiles, y no me han depositado, es una burla que jueguen así con la gente

Dear riderelli,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Dear, since I know that my account was successfully verified, you did not send me anything to confirm. I insist it says clearly 5 business days

Estimados, como se yo que mi cuenta fue verificada con éxito, no me enviaron nada para confirmar. He insisto dice claro 5 días hábiles

Dear, today marks 14 business days. And I have not received payment

Estimados hoy se cumplen 14 días hábiles. Y no he recibido el pago

Thank you very much, riderelli, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello there,

Thank you riderelli for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask 7Slots Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

Dear riderelli,

Thank you for your feedback.

Upon reviewing your issue, we'd like to bring to your attention that your account has not yet been verified. The verification request was sent to you on 2023-09-08 at 14:03:24 (UTC). During this stage, withdrawal requests are temporarily suspended until your account is successfully verified.

If you require any assistance with the verification process, please don't hesitate to contact us via the online chat, where my colleagues will be happy to assist you.

We understand your eagerness to receive your withdrawal promptly. However, I'd like to emphasize that verification is a standard procedure on our site. Its purpose is to ensure the legitimacy of documents and prevent any potential misuse or fraud.

Thank you for your understanding and cooperation.

Thank you for choosing 7Slots Casino.

Dear, I sent all the photos you requested, and the account is still not verified? I request a solution Upon withdrawal

Estimados , mande todas las fotos que me solicitaron, y aun no esta verificada la cuenta? Solicito una solución Al retiro

Dear riderelli,

I am sorry, but you haven't uploaded any new documents since the document request was sent to you.

I recommend checking the document request one more time, as I mentioned in the previous message.

Once your verification is completed, we will process your payout.

Otherwise, the payout will remain suspended.

My colleagues from the live chat will be happy to assist you with any questions regarding verification.

Thank you for choosing 7Slots Casino.

Dear riderelli,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We’ve reopened this complaint at the request of riderelli. We have received the following message:

„Dear, I log in with the link that you sent me on September 8, and I don't get anything to upload, before it asked me for photos and now nothing, I sent a message through the casino chat and no response"

Dear 7Slots Casino Team, what would you recommend to the player the help resolve the verification issue.

Thank you in advance!

Dear All. I recharged or made payments from my checking account, with transfer, that card you name is a prepaid card therefore it is not physical. That's why I didn't upload any files with a card because I used transfers

Estimados. Yo recargue o hice abonos desde mi cuenta corriente, con transferencia, esa tarjeta con uds nombran es una tarjeta de prepago por ende no es física. Por eso no subí ningún archivo con tarjeta porque utilice transferencias

Dear riderelli,

We recommend that you upload a bank statement as proof that the card belongs to you. This document should contain the card's number and your name on it. Such a document can be requested from your bank.

My colleagues in the live chat can assist you with this matter.

Please do not hesitate to contact us.

Dear riderelli, I believe you will need to provide this document directly on the casino site. I recommend contacting casino live chat operators and sending this document to them.

Thank you for your understanding!

Dear, I have sent emails through the chat and they never answer me, so how do I do it??? Make the claim for something

Estimados he mandado correos por el chato y nunca me contestan , entonces como lo hago??? Por algo realice el reclamo

Dear riderelli,

Thank you for your message.

As I can see, you haven't uploaded any new documents yet. Please check my previous message. As I told you before, it is necessary to upload the requested documents to your profile.

I want to draw your attention that email and live chat are different ways of connection. According to our system, you haven't contacted us through live chat. To get in touch with our colleagues, please click on the "I" button located on the right side of the screen. In this icon, please click on "Open chat".

The document request is still the same.

We are waiting for your document, and we will be glad to assist you in the live chat if needed. The live chat on our website is the fastest way to receive assistance.

Best Regards,

7Slots Casino

Dear riderelli,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear, you cannot upload any document in the chat, it seems ridiculous to me. Furthermore, to pay for no problems they do not verify anything, and to remove pure problems

Estimados , no se puede subir ningún documento en el chat , ya me parece una burla. Más encima para abonar ningún problema no verifican nada , y para retirar puros problemas

Dear riderelli,

As I mentioned in the previous messages, the requested documents should be uploaded to your profile. You do not need to upload any documents to the live support chat.

To find this option, please open your profile and upload the requested documents there.

Best regards,

7Slots Casino

Dear riderelli,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear, I have entered the profile many times and there is nowhere where I can upload anything, this is already a joke and I want the money, it seems very bad to me that one loses money like this

Estimados, he entrado muchas veces en el perfil y no ahí ninguna parte donde pueda subir nada esto ya es un chiste y yo quiero el dinero me parece muy mal que uno pierda el dinero así

Dear riderelli,

Please specify if you faced any issues while uploading the documents or contacting the support chat. You are welcome to provide us with a screenshot of the mistake.

As I have checked, the document request is still the same. The documents haven't been uploaded since the latest request on 2023-09-08. 

Best regards,

7Slots Casino

Dear, please upload the information when completing the profile.

Estimados ya cargue la información al completar perfil

Dear riderelli, could you please elaborate on what seems to be the issue with the verification? I would appreciate it if you could provide any screenshots from the account or explain what prevents you from uploading the documents to the account.

Thank you in advance for your cooperation!

I have uploaded the documentation. I don't know if the verification has been carried out

He subido la documentación. , no se si se habrá realizado la verificación

Dear, the payment made was through transfer, card 9464 is a digital card. Since it is impossible to take a photo with the card.

Greetings

Estimado , el abono realizado fue atraves de transferencia , la tarjeta 9464 es una tarjeta digital . Puesto que es imposible tomarme una foto con la tarjeta .

Saludos

Dear riderelli,

We would like to inform you that if you are a virtual card user and are required to provide a bank statement for verification purposes, you may submit the bank statement associated with your virtual card. This will help us complete the verification process more efficiently.

However, for the fastest assistance, we recommend reaching out to our support team. They are well-equipped to guide you through the process and address any concerns you may have regarding the submission of documents.

Best regards,

7Slots Casino

I made money transfers from my bank account, not with that card, I already uploaded the statement,

cargas de dinero las hice desde mi cuenta del banco no con esa tarjeta el extracto ya lo subí,

Dear riderelli,

As I can see, you used the requested card in your account to initiate the withdrawal. In this case, you should verify this payment method as well.

If you have any questions or concerns, please don't hesitate to reach out to our support team.

Best regards,

7Slots Casino

Dear riderelli,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Dear Peter,

According to our information, the user hasn't uploaded any documents yet. As the account has been submitted for the verification procedure, withdrawals have been suspended. Furthermore, the user hasn't contacted us for support.

We would be glad to assist if the user contacts us via live support chat or through this platform. The list of the requested documents is provided in the messages above.

Best regards,

7Slots Casino

We’ve reopened this complaint at the request of riderelli. We have received the following message:

Dear, I was without Internet, I insist how to confirm a virtual card????

Dear riderelli, as the casino recommended, try contacting the live chat so they can provide you with the information about the documents needed for verification.

Thank you in advance for your cooperation!

Where it says complete the profile, I uploaded the files, they tell me pure excuses to comply with what is required, to pay money no problem but to withdraw what I earn I have been waiting for about 2 months. I hope a solution

Donde dice complete el perfil , subí los archivos, me dicen puros pretextos para cumplir con lo requerido , para abonar dinero ningún problema pero para retirar lo que gane llevo como 2 meses esperando. Espero una solución

Dear Peter,

Please note that the user has not attempted to contact us through the website recently. The last login to the account was on 2023-11-10. Furthermore, the document request, as mentioned in previous messages, was sent on 2023-11-08 at 15:37:54 (UTC).

If verification is necessary, we kindly request the user to complete the process in accordance with the website's rules.

Until the verification is successfully completed, withdrawal transactions will remain suspended.

We are committed to providing any necessary assistance, and we encourage the user to reach out to us for support. However, as of now, there has been no communication from the user.

Best regards,

7Slots Casino

Dear riderelli,

I would like to draw your attention to our previous messages where detailed information about the verification request has been provided.

If you have encountered any issues on our website, we welcome you to share screenshots here for further assistance. However, based on the information available, it seems that you have not yet followed our instructions.

We are here to help and ensure a smooth verification process. Please review the previous correspondence and provide the necessary details or screenshots at your earliest convenience.

Thank you for your cooperation.

Best regards,

7Slots Casino

Dear riderelli, let us know if you need assistance and we can walk you through the verification process and assist you along the way.

Dear riderelli,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.