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Not a very good experience on this site. I can't log in on my computer or mobile for hours. Ironically, the site worked great for making a deposit. I think this has been a terrible experience and would like to just finished spending my $300 so I can find some other site. I'm done with online casinos thanks for helping me get to this decision.

Dear Orville,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the website with a Canadian VPN and I experienced the same difficulties. I contacted casino representative and support and as soon as I receive any reply, I will inform you. I will set the timer for 7 days and if the issue continues next week, we will determine how to proceed. Please let me know if there is any update and I promise to do the same. Furthermore, could you please advise if there are any funds being held by the casino? Looking forward to hearing from you.

Best regards,

Petronela

Dear Orville,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.