Dragi Mihal,
Hvala vam što ste se obratili i izrazili zabrinutost u vezi sa situacijom. Razumemo da vam je ovo važno i cenimo priliku da odgovorimo na vaš zahtev.
Koliko god da želimo da pružimo dodatne detalje, imajte na umu da su ograničenja naloga i zadržavanje sredstava radnje preduzete u strogom skladu sa našim Uslovima i odredbama, na koje svaki igrač pristaje prilikom registracije. Ove radnje nisu preduzete olako i naš menadžerski tim ih detaljno pregleda. Međutim, sa žaljenjem vas obaveštavamo da nismo u mogućnosti da otkrijemo konkretne razloge za takve odluke.
Razumemo da ovo možda nije odgovor kojem ste se nadali, ali naše odluke donosimo sa namerom da očuvamo bezbednost i integritet naše platforme. Ako želite da pregledate naše smernice, one su jasno navedene na našoj veb stranici u odeljku Uslovi i odredbe.
Cenimo vaše razumevanje i nadamo se da ovo razjasni naš stav po ovom pitanju. Ako imate dodatnih pitanja, slobodno nas kontaktirajte direktno.
S poštovanjem,
888 Team
Dear Michal,
Thank you for reaching out and expressing your concerns regarding the situation. We understand that this matter is important to you, and we appreciate the opportunity to address your request.
As much as we would like to provide further details, please note that account restrictions and the withholding of funds are actions taken in strict accordance with our Terms and Conditions, which every player agrees to upon registration. These actions are not taken lightly and are thoroughly reviewed by our Management team. However, we regret to inform you that we are unable to disclose the specific reasons behind such decisions.
We understand that this may not be the answer you were hoping for, but our decisions are made with the intention of maintaining the security and integrity of our platform. Should you wish to review our policies, they are clearly outlined on our website under the Terms and Conditions section.
We appreciate your understanding and hope this clarifies our position on this matter. Should you have any further questions, please feel free to contact us directly.
Sincerely,
888 Team
Automatski prevedeno: